Michelle Martinez | Page 5

Very professional and courteous I worked with Michelle Martinez on getting my oil changed on my wife's 2012 MDX. We've worked with Michelle in the past and she's always very profes I worked with Michelle Martinez on getting my oil changed on my wife's 2012 MDX. We've worked with Michelle in the past and she's always very professional, courteous and an absolute pleasure to work with. She is an amazing Service Advisor. The dealership overall is extremely clean, has a nice coffee bar with bagels and fruit and has an available office with WiFi where I can sit and work while our car is being serviced. This dealership is truly 5 out of 5 stars. More

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Great service department! Michelle in the service department is such a delight to work with. She gives top notch client service and always gives me 100% of her attention. I tru Michelle in the service department is such a delight to work with. She gives top notch client service and always gives me 100% of her attention. I trust the advice she gives me and I appreciate her continued positive attitude. More

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Great Customer Service We dropped off our vehicle for an airbag deployment recall notice. The Service Advisor, Michelle Martinez, was very friendly, professional and knowle We dropped off our vehicle for an airbag deployment recall notice. The Service Advisor, Michelle Martinez, was very friendly, professional and knowledgeable as she explained the importance of replacing the part. We would highly recommend Michelle and look forward to working with her in the future. More

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Crooked Liars Avoid this place. We leased a brand new Acura MDX here 10 months ago. We've had problem after problem. The entire dash went dark while driving on t Avoid this place. We leased a brand new Acura MDX here 10 months ago. We've had problem after problem. The entire dash went dark while driving on the highway with our infant son. They told us it was a glitch from Plugging our cell phones into the USB outlet and it was Apple's fault not theirs. I could go on and on but needless to say they took no responsibility and did not address these issues. We barely drive the car living in the city. Then the car broke down on the 101. Brake system failure. Transmission failure. Would not start. They told us a microscopic rock flew in thru the grill (leaving no sign of damage on the grill) and catastrophically rendered a $50,000 SUV useless. And not covered by warranty (of course) because it was a "road hazard". There was not any sound of any impact or steam as such would happen under this scenario as ridiculously improbable as it sounds. This dealership is crooked and you should not do business with them. Their customer service is HORRIBLE. More

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Michelle Martinez This is the second time Michelle Martinez is helping me with my car needs. I have been so pleased with her. She is very personable, knowledgeable and This is the second time Michelle Martinez is helping me with my car needs. I have been so pleased with her. She is very personable, knowledgeable and extremely efficient. More

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This is a great, friendly, service-focused dealership! I could not have asked for a better experience buying a new car. Eddie helped me get the car I wanted--within my budget. He was patient and caring. I I could not have asked for a better experience buying a new car. Eddie helped me get the car I wanted--within my budget. He was patient and caring. I felt that he always put my needs first. I think the dealership is fortunate to have him--I know I was. I want to also acknowledge Ben, though not my sales guy, he helped make the sale possible. Then there is Jean-Pierre--the nicest, helpful, guy you could hope for in finance. Manny and Daniel spent at least two hours with me, over 3 or 4 days, helping me understand how everything in the car worked. Both of them were patient, caring, and they really know their stuff! The service people have made me feel right at home, and have done everything, in a timely manner to help me. Marvin, Michelle, Patty, and Tony--all were just good people and made me feel like they genuinely cared about me. I can't say I have ever experienced anything so positive--across the board, when buying a car. Thank you, Chris Andersonn More

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Amazing customer service. Friendly, professional and fast service EVERY single time we've been here--over 12 years! Thanks Marin Acura and Michelle, always a pleasure to visit. Friendly, professional and fast service EVERY single time we've been here--over 12 years! Thanks Marin Acura and Michelle, always a pleasure to visit. More

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awesome and easy Fernando was very friendly and helpful in the procrss of buying a new car he explained throughly and made sure my parents understood what the car does Fernando was very friendly and helpful in the procrss of buying a new car he explained throughly and made sure my parents understood what the car does and how it works manny also came in after the purchase process to tell us more about it. Ryan and Edmond were very friendly and knowledgeable as well ryan offer us coffee and water. Overall the staff there is great the bathrooms are amazingly nice and i am definitely returning there for service with Michelle who is very friendly. Thank you Fernando! More

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Excellent Dealership We have bought 3 cars from Marin Acura and couldn't be more pleased with them and especially their service department. They go out of their way to ma We have bought 3 cars from Marin Acura and couldn't be more pleased with them and especially their service department. They go out of their way to make you feel like a valued customer. More

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Service Great job by Michelle as usual. Went in just for a service, she added the coupon special on, which I didn't know about, as an added benefit! Great job by Michelle as usual. Went in just for a service, she added the coupon special on, which I didn't know about, as an added benefit! More

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