Michelle Morin

Had vehicle inspected, was told it passed, except needed tires. They said to just bring the car back, no appointment needed, after getting new tires, and they would put a sticker on. Soooo, I brought the tires. They said to just bring the car back, no appointment needed, after getting new tires, and they would put a sticker on. Soooo, I brought the car back, expecting someone to be qualified enough to verify that the tires were brand new, and apply the new inspection sticker. I waited an hour in their waiting area, got impatient, and went to check on the status of the “Walk-In, no appointment necessary” new tire confirmation for the new Inspection Sticker. There was my key, sitting on the desk, apparently waiting for me to magically surmise that it was ready. If you’re unable to verify that the tires are new without putting the vehicle on a lift, and there isn’t a dedicated lift, and technician, for said verification, then it only makes sense to require an appointment… Unless I’m the only one who dislikes waiting over an hour for a “Walk in verification” of brand new tires. Whoever made this policy should probably be transferred to a less responsible position, where they won’t negatively impact Customer Experience… That is if Customer satisfaction matters to you. This was completely unacceptable, and avoidable with proper foresight. I don’t recommend that you trust their “Walk in” appointment and demand an actual appointment so that you have a more realistic expectation of what your waiting time will be. Seriously pathetic. Update: Still haven’t heard back concerning this review, which speaks volumes about their “Customer Service”, but my wife just pointed out the damage done by their “Service Technician” when removing the old Inspection Sticker. Obviously I was too annoyed to notice after the extremely disappointing experience I had, but I’ll keep you updated on whether they make any attempt to resolve this issue. As things get more expensive these days, I encourage you to consider my own experience with Rowe Hyundai Auburn before agreeing to do business with them with your hard earned money. More

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The BEST experience! This was my first experience using Rowe and I’m so glad I did. John Patten was quick to get in touch with me when looking into options for trading in This was my first experience using Rowe and I’m so glad I did. John Patten was quick to get in touch with me when looking into options for trading in my old car. He was attentive, kind and understanding. He listened to my concerns with buying a new car and helped navigate the process while keeping my budget in mind. He made the process of trading in and getting a new car super smooth and stress free! I couldn’t be happier! Thank you thank you thank you for making this experience so positive and personable. More

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Wheel barons toasted I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under wa I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under warranty. She was even sick and still did her job. She's awesome. More

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Like Family Dan Merrill is always responsive to our desires! Sometimes we have complicated vehicle transactions; other times we have Passions for vehicles. Today Dan Merrill is always responsive to our desires! Sometimes we have complicated vehicle transactions; other times we have Passions for vehicles. Today was one of those passion days. The entire staff made the process straightforward, easy, and fast. Leah was great in finance. Shout out also to the service department who takes the time to listen to our concerns, and understands our needs. We always feel like family whenever we walk through the doors. More

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