Michelle Nelson | Page 9

The entire reason that I came to Kolosso Toyota is thanks to Michelle Nelson. After several very bad experiences with dealerships in and around Madison, I searched for Toyota dealers in other parts of W to Michelle Nelson. After several very bad experiences with dealerships in and around Madison, I searched for Toyota dealers in other parts of Wisconsin. The Kolosso website showed 2 Rav4 hybrid vehicles in the color and trim level that I wanted so I called the dealership. The phone was answered by the cheerful voice of Michelle. After explaining what I was looking for and a little about my disappointing experiences with dealers in my area, Michelle pulled up info on the two vehicles. Only one was still available. This was just prior to the Easter weekend, and I explained that I would be unable to get to Appleton until Monday April 1st. She graciously offered to hold the vehicle until I could get there to test drive and buy the car. When my husband and I arrived at the dealership Michelle greeted us warmly. We both felt so welcome. Michelle had had the car prepped and brought inside so I could look it over inside where it was warm. (It snowed on April 1st and it was cold out.) After explaining the functionality, we went for a test drive. I was impressed with the car and with Michelle’s knowledge. She answered all of my questions and made me feel very comfortable. Once the purchase was completed, Michelle went through all the functionality of the vehicle, paired both my phone and my husband’s and helped me set up my Toyota account on my phone. We went over all of the functionality of the electronics, the safety features, display options, and how to access apps and text messages. She was very patient with all of my questions even when I asked her to ‘re-demo’ something that I didn’t understand. She is professional, knowledgeable, understanding and did everything to make my buying experience a pleasure. Every car dealership needs more women salespeople and they should all be as good as Michelle. I’m running out of adjectives to adequately describe what a great job she did, but rest assured, Michelle earned far more than 5 stars! Related to the question below about service. Normally I would say that the service department is very important, but in my case I live 2 hours away so most likely will not come to Appleton for service. More

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We were happy with every aspect of our purchase of our new Grand Hybrid Hylander. Michelle Nelson guided us through the purchase and Marc Brescia answered our many questions on the financial aspects of t new Grand Hybrid Hylander. Michelle Nelson guided us through the purchase and Marc Brescia answered our many questions on the financial aspects of the purchase. More

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John was very helpful and informative while helping me acquire my new vehicle. He answered every question I had thoroughly and had me feeling confident in my purchase. I felt like he was genuine and looke acquire my new vehicle. He answered every question I had thoroughly and had me feeling confident in my purchase. I felt like he was genuine and looked out for my best interest. More

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I am originally from Wisconsin but currently live in Massachusetts. I just made my second trip back to Kolosso to trade in my Toyota. The dealership has the best waiting area I have ever been in, and ev Massachusetts. I just made my second trip back to Kolosso to trade in my Toyota. The dealership has the best waiting area I have ever been in, and everyone is kind. I especially love working with Michelle Nelson. I trust her and very much enjoy working with her. I hope to be back again in a year or two. Thank you, Michelle, for everything! More

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Michelle Nelson is a pleasure to work with. She is friendly and knowledgeable. I have bought twice from this dealership, both times working with her. It is clear that she strives to deliver a d She is friendly and knowledgeable. I have bought twice from this dealership, both times working with her. It is clear that she strives to deliver a delightful experience. Highly recommend! More

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Michelle was very professional calling and keeping us informed about the arrival of our new Prime Rav 4. informed about the arrival of our new Prime Rav 4. More

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This is the second vehicle we have purchased from this dealership. Our first vehicle we purchased was the Sienna, of which we still have, with 342,200 miles and still going strong! Michelle was outstand dealership. Our first vehicle we purchased was the Sienna, of which we still have, with 342,200 miles and still going strong! Michelle was outstanding. Listened to our needs, always responsive, answered all our questions. More

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Everyone was friendly and helpful. Sales and Leasing rep Mike Rieth helped me the day I got my Rav 4. Sales and Leasing rep Mike Rieth helped me the day I got my Rav 4. More

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Worked with Michelle Nelson and she was great! Went through everything step by step as I haven’t purchased a vehicle in a very long time! Would definitely recommend her to my friends and family. Went through everything step by step as I haven’t purchased a vehicle in a very long time! Would definitely recommend her to my friends and family. Michelle also mentioned I can contact her with any follow-up questions after I leave the dealership. Not just purchase, leave and you’re done. Great experience overall. More

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We picked a Corolla Cross Hybrid SE and searched on the Toyota site to find one in the area. Our first phone call was taken by Michelle who told us a CCH would arrive in a few days! She knew the model well Toyota site to find one in the area. Our first phone call was taken by Michelle who told us a CCH would arrive in a few days! She knew the model well and wanted to make sure the options list had all we wanted. On delivery day she greeted my wife, daughter and me warmly and went over all the controls and technical features on this new model. We were pleased with our choice and had good day at Kolosso. Although our new SUV is a modest model in the Toyota line-up, we felt our service from Michelle was super and was similar to the Ritz-Carlton experience of making the customer welcome, comfortable and eager to return. Our family now has 7 Toyota/Lexus hybrids and this new red AWD model is a gem. Thanks Michelle! Frank Steen and Lisa Habeck More

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