Michelle Reed
Michelle Reed at Cortese Ford Lincoln

Michelle Reed

Customer Relations Manager

Cortese Ford Lincoln

2452-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
22 Reviews

Dealership Experience

18 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.7

22 Reviews

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22 Reviews of Michelle Reed

July 21, 2025

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Employee Rating

Communication is not good. Took me several calls to get someone to call me back. frustrating More

by Adrienneatti
Service Price Transparency
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Recommend Dealer
No
Jul 21, 2025

Cortese Ford Lincoln responded

Adrienneatti, I am so sorry that this was your experience. Please give me a call at your convenience. I welcome the opportunity to speak with you. Michelle@Cortese Customer Relations 585-277-3241

July 10, 2025

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Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction More

by 427biscayne
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Joe Cavallario , Jeff La MARTINA

July 03, 2025

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Employee Rating

Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. More

by scottiebeaudette
Sales Price Transparency
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Recommend Dealer
Yes

June 06, 2025

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Mike Nazzaro and his team have always been great to work with. Very accommodating & get the job done. More

by pmazzullo1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Nazzaro

Jun 16, 2025

Cortese Ford Lincoln responded

Thank you for the great review.

June 04, 2025

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They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More

by Tjoachimczyk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Serena Flesch, Darren Snedon

Jun 06, 2025

Cortese Ford Lincoln responded

Heyyyy, what did we miss that didn't earn us a 5...your feedback helps. We will continue to strive for excellence. We appreciate your business.

December 12, 2024

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I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper More

by nmccar56
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said

November 22, 2024

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Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking More

by SavedStephanie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

Dec 03, 2024

Cortese Ford Lincoln responded

We appreciate your business. Thanks so much.

November 18, 2024

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Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. More

by cnbobowski
Recommend Dealer
Yes

Other Employees Tagged: John Cortese

October 25, 2024

Dealership Rating
Employee Rating

I feel like part of the family for I have been buying car close to 30 years. I would say Thank You to Massimo my Ford salesman who helped me to take care of my old vehicle to get me into a 2025 Ford escape. More

by ttsmith885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Darren Sneddon, Darren Van Orden , Massimo sales person

Oct 29, 2024

Cortese Ford Lincoln responded

Thanks for being apart of the Cortese Family, we appreciate your business and your loyalty. Thanks again.

August 28, 2024

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Employee Rating

That’s for taking care of the problem when I brought the car back me and my wife appreciate everything More

by cal5344
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 05, 2024

Cortese Ford Lincoln responded

Thank you so much for your business.

1

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