Michelle Reed | Page 2
Customer Relations Manager
Cortese Ford Lincoln
2452-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
19 yrs, 4 mos
Industry Experience
19 yrs, 4 mos
Languages Spoken
English
30 Reviews
Write a Review30 Reviews of Michelle Reed
July 03, 2025
Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. The whole staff was great to work with. A very smoothe sale/ purchase. More
Other Employees Tagged: John Cortese, Darren Sneddon, Samantha Cortese , Ryan
June 04, 2025
They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More
Other Employees Tagged: Serena Flesch, Darren Snedon
December 12, 2024
I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever experienced! Told 2 hour wait and ended up 6 hours. Asked to check my fan as loud while in for service. Told by Nicole it was just because it was cold. Asked her to listen to it when I picked up car. Agreed it was a problem and I would need to rebook a service. When I got home opened hood and leaves in vents still. Clearly hadn’t even looked at. I cleared and still a problem. I complained to Michelle, Kevin’s n and Nicole. Four days later still no response. They clearly don’t want to fix their service isdues. More
Other Employees Tagged: Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said
November 22, 2024
Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking for the same experience, to go! Thanks to all! More
Other Employees Tagged: Darren Van Orden
November 18, 2024
Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. Not high pressured. I felt respected and well treated. Would recommend to others. More
Other Employees Tagged: John Cortese
October 25, 2024
I feel like part of the family for I have been buying car close to 30 years. I would say Thank You to Massimo my Ford salesman who helped me to take care of my old vehicle to get me into a 2025 Ford escape. close to 30 years. I would say Thank You to Massimo my Ford salesman who helped me to take care of my old vehicle to get me into a 2025 Ford escape. They are willing to work with you to satisfy everyone’s needs to make sure one is happy that they got the best deal. I would like to mention Darren Sneddon for his help in arranging financing. I would highly recommend Cortese Ford for not only to sell a vehicle to you but also to service your vehicle when it is time. I would only buy a Ford for I would never consider anything but a Ford for it is the people @ Cortese Ford that makes keep coming back. More
Other Employees Tagged: Keith Osier, Darren Sneddon, Darren Van Orden , Massimo sales person
August 21, 2024
Cortese Lincoln has fabulous service. I had an issue with my steering; they took care of it through the warranty. They were exceptional. The service coordinator and service advisor ensure I had an issue with my steering; they took care of it through the warranty. They were exceptional. The service coordinator and service advisor ensured I was properly cared for. My SUV is working great! Great staff! More
Other Employees Tagged: Ed Smith, Nicole Woodworth, Sonja Dicker
July 23, 2024
Staff was super friendly and accommodating for me as a first time buyer! I’ve already started recommending my friends here! first time buyer! I’ve already started recommending my friends here! More
Other Employees Tagged: Chris Whaling , Jason Vogler
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