Michelle Reed
Michelle Reed at Cortese Ford Lincoln

Michelle Reed

Customer Relations Manager

Cortese Ford Lincoln

2452-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
24 Reviews

Dealership Experience

18 yrs, 6 mos

Industry Experience

18 yrs, 6 mos

Languages Spoken

English English

4.7

24 Reviews

Write a Review

24 Reviews of Michelle Reed

September 05, 2025

Dealership Rating
Employee Rating

I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More

by patgiannone1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
Employee Rating

Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo More

by GE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 21, 2025

Dealership Rating
Employee Rating

Communication is not good. Took me several calls to get someone to call me back. frustrating More

by Adrienneatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 21, 2025

Cortese Ford Lincoln responded

Adrienneatti, I am so sorry that this was your experience. Please give me a call at your convenience. I welcome the opportunity to speak with you. Michelle@Cortese Customer Relations 585-277-3241

July 10, 2025

Dealership Rating
Employee Rating

Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction More

by 427biscayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Cavallario , Jeff La MARTINA

Jul 24, 2025

Cortese Ford Lincoln responded

Your business is greatly appreciated. Thanks

July 03, 2025

Dealership Rating
Employee Rating

Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. More

by scottiebeaudette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for your business.

June 06, 2025

Dealership Rating
Employee Rating

Mike Nazzaro and his team have always been great to work with. Very accommodating & get the job done. More

by pmazzullo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Nazzaro

Jun 16, 2025

Cortese Ford Lincoln responded

Thank you for the great review.

June 04, 2025

Dealership Rating
Employee Rating

They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More

by Tjoachimczyk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Serena Flesch, Darren Snedon

Jun 06, 2025

Cortese Ford Lincoln responded

Heyyyy, what did we miss that didn't earn us a 5...your feedback helps. We will continue to strive for excellence. We appreciate your business.

December 12, 2024

Dealership Rating
Employee Rating

I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper More

by nmccar56
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said

November 22, 2024

Dealership Rating
Employee Rating

Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking More

by SavedStephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

Dec 03, 2024

Cortese Ford Lincoln responded

We appreciate your business. Thanks so much.

November 18, 2024

Dealership Rating
Employee Rating

Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. More

by cnbobowski
Recommend Dealer
Yes

Other Employees Tagged: John Cortese

1

Dealership Inventory (250 Vehicles)

new 2025 Lincoln Corsair car, priced at $57,640
2025 Lincoln Corsair
new
Black exterior
Automatic
All-wheel Drive
new 2025 Lincoln Navigator L car, priced at $123,295
2025 Lincoln Navigator L
new
Blue exterior
Automatic
Four-wheel Drive
new 2025 Lincoln Aviator car, priced at $82,300
2025 Lincoln Aviator
new
Blue exterior
Automatic
All-wheel Drive
new 2025 Lincoln Nautilus car, priced at $73,480
2025 Lincoln Nautilus
new
Gray exterior
AWD
used 2024 Kia Sportage car, priced at $32,495
2024 Kia Sportage
used
Ebony Black exterior
Automatic
All-wheel Drive
new 2025 Ford Maverick car, priced at $39,475
2025 Ford Maverick
new
Blue exterior
Automatic
All-wheel Drive