
Michelle Reed
Customer Relations Manager
Cortese Ford Lincoln
2452-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
18 yrs, 6 mos
Industry Experience
18 yrs, 6 mos
Languages Spoken
English
24 Reviews
Write a Review24 Reviews of Michelle Reed
September 05, 2025
I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More
Other Employees Tagged: John Cortese, Joe Cavallario, Phil Valenti, Samantha Cortese , Serena, sales
September 04, 2025
Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally looked up and said "What's up?" When I asked for the specific part by name, this guy gave me a look like I was an idiot. Then asked if it was something different. I told him no, then gave an explanation as to where the part is located. Again, looked at me like I had no idea what I was talking about. He then casually said "Yeah, I'll let them know" with a tone that was obvious he could care less, which was spot on as I never got the quote. Guess if I was a male, we would have been pals and he would have cared to help. **Women- do your selves a favor and take your hard earned money elsewhere! More
July 10, 2025
Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction Very clean and friendly staff. Easy transaction More
Other Employees Tagged: Joe Cavallario , Jeff La MARTINA
July 03, 2025
Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. The whole staff was great to work with. A very smoothe sale/ purchase. More
Other Employees Tagged: John Cortese, Darren Sneddon, Samantha Cortese , Ryan
June 04, 2025
They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More
Other Employees Tagged: Serena Flesch, Darren Snedon
December 12, 2024
I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever experienced! Told 2 hour wait and ended up 6 hours. Asked to check my fan as loud while in for service. Told by Nicole it was just because it was cold. Asked her to listen to it when I picked up car. Agreed it was a problem and I would need to rebook a service. When I got home opened hood and leaves in vents still. Clearly hadn’t even looked at. I cleared and still a problem. I complained to Michelle, Kevin’s n and Nicole. Four days later still no response. They clearly don’t want to fix their service isdues. More
Other Employees Tagged: Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said
November 22, 2024
Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking for the same experience, to go! Thanks to all! More
Other Employees Tagged: Darren Van Orden
November 18, 2024
Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. Not high pressured. I felt respected and well treated. Would recommend to others. More
Other Employees Tagged: John Cortese