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Michelle Russo
177 Reviews
Dealership Experience
22 yrs, 5 mos
Industry Experience
22 yrs, 5 mos
177 Reviews
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177 Reviews of Michelle Russo
June 27, 2020
2016 Ford Expedition We had a very pleasurable buying experience. Michelle Russo, the sales representative whom we met with was very knowledgeable, friendly, and responsiv We had a very pleasurable buying experience. Michelle Russo, the sales representative whom we met with was very knowledgeable, friendly, and responsive. Being from Kissimmee, we found your dealership and this quality used vehicle through your posting on Carfax. We are happy that we dealt with your dealership. The car was detailed to perfection and was impressed with the extra effort to " disinfect" it prior to delivery. Michelle went the extra mile, in a most professional manner, to facilitate the closing on the vehicle do to an unexpected emergency with your finance department. We are enjoying our "new to us Expedition" . Thank you Nick Nicolas Ford and especially Michelle. Jim & Susie Hull More
by jameshull
Verified Customer
May 27, 2020
Great Vehicle, Price Was Tampered With My bottom line should have been $18,500.00 out the door. The Finance Mgr. charged me for the tag transfer and renewal so the bottom line was $18,543.5 My bottom line should have been $18,500.00 out the door. The Finance Mgr. charged me for the tag transfer and renewal so the bottom line was $18,543.50. That $43.50 should have come out of the dealer profit. Dealerships always find a way to make more gross on a deal. The only way I would feel good about this deal is to receive a check for $43.50. Its not a big deal, but that isnt the price I agreed on. I almost got up and walked out. The salesperson wrote the Buyers Order at $18,500.00 out the door which was the correct price I agreed on. More
by toad
April 24, 2020
Always Great !!We have bought several vehicles over the years. from. them if they don't have what your looking for they will get it you . Thank you Nick Nicholas Ford for always taking care of us! And the years. from. them if they don't have what your looking for they will get it you . Thank you Nick Nicholas Ford for always taking care of us! And the service dept is Great too! More
by rickygladu
Other Employees Tagged: Dave Clark , Shane Bryant
April 02, 2020
Excellence all around Have had an excellent relationship with this dealer from the first time we came, from purchasing to sales to service and accident repairs. This has co Have had an excellent relationship with this dealer from the first time we came, from purchasing to sales to service and accident repairs. This has continued with our most recent visit to lease our 2020 escape. More
by kb1895
Other Employees Tagged: Dave Clark
February 25, 2020
You guys were great didn't waste any of my time out there whatsoever in the staff is excellent Michelle is number one was a great and good staff whatsoever in the staff is excellent Michelle is number one was a great and good staff More
by FCOPELAND
Other Employees Tagged: Dave Clark , Mischelle Anderson, Bill Buckner
February 01, 2020
Leasing a 2020 Ford Escape We have been dealing with Nick Nicholas Ford for over 10 years. Our experience with leasing was made simple and pleasant due to,their over-all exp We have been dealing with Nick Nicholas Ford for over 10 years. Our experience with leasing was made simple and pleasant due to,their over-all expertise. Our sales person, Michelle over extends herself by not only her knowledge of the vehicle but takes as much time as needed for the Technical aspect involved in using all the tools in the interior. When all is said and done, we feel very Confident driving our new vehicle. More
by barbaramcbride3
Other Employees Tagged: Dave Clark
January 25, 2020
This is the ONLY dealership I will ever buy from, they treat me like FAMILY. They are great.......Keep me in mind when you need a hug...... treat me like FAMILY. They are great.......Keep me in mind when you need a hug...... More
by SONNY
Other Employees Tagged: Bill Milian, Dave Clark , Bill Buckner
January 08, 2020
Extremely friendly staff and service. It was a pleasure to work with them. Michelle was very helpful in helping me with my insurance and overseeing the delivery of my car. I am enjoying my It was a pleasure to work with them. Michelle was very helpful in helping me with my insurance and overseeing the delivery of my car. I am enjoying my new vehicle and the assistance I received in all the new options it came with. More
by luannstx
Other Employees Tagged: Bill Milian
January 02, 2020
Used 2019 F150 Bought a used truck site unseen from NIck Nicholas Ford. They sent pics via text to show condition of truck. After agreeing on price, they included d Bought a used truck site unseen from NIck Nicholas Ford. They sent pics via text to show condition of truck. After agreeing on price, they included delivery 260mi away. Truck was exactly as described. Entire process was done via text and a couple phone calls. Extremely happy with Michelle R and the team at NNFord. More
by dfon3
December 16, 2019
70.00 Oil change license plate removed and new one put on. Arrived 2:25 done 5:00. So much more to story. Oh my God. on. Arrived 2:25 done 5:00. So much more to story. Oh my God. More
by andeee4
Other Employees Tagged: Kim Williams , Mischelle Anderson, Joanne Matos
