Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott | Page 70

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
925 Reviews
4.8

925 Reviews

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925 Reviews of Mick Schott

August 19, 2021

Dealership Rating
Employee Rating

They are consistent as always and there is little chance of me ever moving away from owning a Toyota for so many reasons. Great job More

by davisrd2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

August 16, 2021

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Employee Rating

Service department is great. This is the one thing that will keep people coming back. I’m pretty hard on people. Great job. See you next time More

by bennyjack39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonatan Mendoza, Stephanie Sanchez

Aug 17, 2021

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 16, 2021

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Employee Rating

Ridiculous to take 1.5 hrs to rotate tires and check fluids. I could do this is my garage in 20 minutes. Not to mention it’s a drive to get to you facility. More

by byuvance
Customer Service
Quality Of Work
Recommend Dealer
No
Aug 30, 2021

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We to train our team to take great care of our clients vehicles, that is a process we simply cant rush to honor our clients property. We understand the appeal of a quickie rushed service, but often times major issues occur that we wouldn't want to impose on you. We will work to provide a better experience for you, thanks for the feedback! -Sam-

August 13, 2021

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Employee Rating

Mick is the reason why I choose Toyota of Rockwall. It’s always the person behind the counter that makes a big difference. Good guy- He definitely needs a raise!! More

by cyrkeshmiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Mick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 13, 2021

Dealership Rating
Employee Rating

Needed a tire repaired and did a “walk-in” visit to Toyota of Rockwall service center. They quickly diagnosed that the tire was beyond repair, luckily my tire was still under warranty and they would re More

by ALFREDO.MTZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Toyota of Rockwall responded

Thank you for the kind words for our service department, Alfredo! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 09, 2021

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Employee Rating

A 90 minute wait for an oil change and tire rotation is a bit extreme. My appointment was at 9AM on a Friday. If I did not have to get Toyota oil I would be going elsewhere for my oil changes due to this inc More

by bob.urban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hogue, Matt Jones, Dan Landrum, Don Maddran, Carlos Perez, Stephanie Sanchez

Aug 09, 2021

Toyota of Rockwall responded

Thanks for your review, Bob! We apologize about the wait for your recent oil change and will take your feedback into account for the future. We truly appreciate your business, and please don't hesitate to reach out if you need anything else.

August 04, 2021

Dealership Rating
Employee Rating

Great customer care and service. Prompt and efficient. I recommend this dealer to all. Next new car will be bought at Rockwall Toyota. Thank you More

by deebean65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hogue, Matt Jones, Dan Landrum, Don Maddran, Carlos Perez, Stephanie Sanchez

Aug 05, 2021

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2021

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Employee Rating

Toyota of Rockwall always takes care of me and my vehicle. Mr. Schott is always friendly and thoughtful and explains everything related to my car. More

by PhDeeRamsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Toyota of Rockwall responded

Thank you for leaving us a review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Mick was able to help you out. Thanks again for choosing Toyota of Rockwall!

August 01, 2021

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Employee Rating

It doesn’t matter whom I work with in the service department for they all are so friendly. It’s great to be informed and kept up to date while my vehicle is being serviced. More

by sawigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Hogue, Kyle Rust, Stephanie Sanchez

Aug 01, 2021

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 31, 2021

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Employee Rating

The customer service is always great - friendly, efficient, and professional! I can always rest assured that my vehicle will be well cared for and the work is of the highest standards. More

by becky.cornelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2021

Toyota of Rockwall responded

Thank you, Becky, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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