Mick Schott | Page 80

I have always found this dealership to be honest and reliable. I really didn’t want a new car but my wife needed one and so we bought from this dealership. I have taken the car back here for everything, reliable. I really didn’t want a new car but my wife needed one and so we bought from this dealership. I have taken the car back here for everything, even a flat tire. The staff is always kind and helpful. I have never been disappointed. They are amazing and I have seen a lot of people in 74 years of living! More

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Was at Toyota of Rockwall with my Sienna Van for 50,000 me let service. I love my service guy Mick Schott!!! Always explains everything and so friendly...cares about me as a customer! me let service. I love my service guy Mick Schott!!! Always explains everything and so friendly...cares about me as a customer! More

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Execellent service awesome job! couldn't ask for better service! these guys specialize in re-calibrating all of the cars we repair at our body shop and they do it quickl awesome job! couldn't ask for better service! these guys specialize in re-calibrating all of the cars we repair at our body shop and they do it quickly and exactly the way Toyota specifies it to be done. Outstanding department all the way around! Thank you for being a huge step above the norm! More

by logan5 Verified Customer Verified Customer

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I Always experience Excellent service but very disappointed in their lack of concern for customer and right to self protection with the anti gun 30.06 sign. disappointed in their lack of concern for customer and right to self protection with the anti gun 30.06 sign. More

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I fully trusted I would receive good service upon dropping off our vehicle. After spending $1300 for repairs I was fully expecting to have a vehicle in working order but after receiving vehicle back dropping off our vehicle. After spending $1300 for repairs I was fully expecting to have a vehicle in working order but after receiving vehicle back a problem with the a/c brought us back. This was not a problem upon dropping off. It made sense it was a result of the electrical repairs being made to the vehicle. It appeared to be a short or electrical issue as the a/c light would flash and cause the engine to reve and rpms to move. After bringing it back we’re told the ac compressor needed replacing and would be another $2400!!! I have some serious concerns that what was repaired caused this to occur but were told it wasn’t related. Needless to say we lost our trust and will be going to someone else for a second opinion. I would caution anyone I know from doing business. Feel taken advantage of. Very sad! We dealt with Mick on our first visit and Cody Johnson on second visit. Mick was very helpful. Not sure who to blame for the poor diagnosis on the second visit Cody or your service mechanics. Requested to speak to the service manager and was able to speak to someone that represented themselves as manager to later find out the service manager was not in that today. Complete runaround when questioning the diagnosis and it’s relation to initial repair. More

by CCBROWN626 Verified Customer Verified Customer

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Your Service Representative Mick greeted me with a business friendly manner. He listened to the my service needs. He then took me to his work station and we filled out the work order. I asked if I nee business friendly manner. He listened to the my service needs. He then took me to his work station and we filled out the work order. I asked if I needed any other service and he said that I was needed a oil change, tire rotation, and several other minor items. I had a service contract with Rockwall Toyota. I waited in your great service area. Mick kept me informed of progress. He checked me out very efficiently. More

by susan-tom Verified Customer Verified Customer

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Enjoyed working with Mick. He kept me informed at all times. My Prius was well taken care of and runs great for a 14 year old car. times. My Prius was well taken care of and runs great for a 14 year old car. More

by R Davis Verified Customer Verified Customer

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It is always nice to visit and a pleasure to do business with. We always receive top notch service from your friendly staff. Satisfied customer. with. We always receive top notch service from your friendly staff. Satisfied customer. More

by KMCTH3 Verified Customer Verified Customer

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Mick was fantastic! -listened carefully -explained Mick was fantastic! -listened carefully -explained process and time frame for repairs -followed through -however did not air up the rest of my Mick was fantastic! -listened carefully -explained process and time frame for repairs -followed through -however did not air up the rest of my tires equally. Three tires had PSI of 36 and the fourth new tire was 40 PSI - More

by AGGIECOOPER Verified Customer Verified Customer

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Very friendly, short wait Really enjoy working with this dealership, Salespeople are very helpful, not pushy, they help match the best car with the shopper, the service staff a Really enjoy working with this dealership, Salespeople are very helpful, not pushy, they help match the best car with the shopper, the service staff are awesome as well. More

by HOPEJONES Verified Customer Verified Customer

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