Micky Gastrock

Mickey was nice, but seemed like he just wanted to get me in and out and he was probably annoyed that I had asked to see my usual service manager. I'm not sure what's up with Zack the "tire specialist." He k in and out and he was probably annoyed that I had asked to see my usual service manager. I'm not sure what's up with Zack the "tire specialist." He kept insisting to me that I bought my tires second-hand after I told him I bought them brand new two years ago -he even reported that the date on the tires was 2023 and still insisted that I had bought them second-hand. Needless to say, my first stop after service was to my tire guy, who said that while he'd love to sell me a new set of tires, my tires were just fine, and not full of "dry rot," as reported by Zack. I get that you want to sell tires, but I feel like there's a better way to go about it than by implying either I'm cheap or that the tire service I use is ripping me off. The last time I went in for service, I was told my cabin air filter needed to be replaced when I literally put one in right before taking it in for service. This crap is why people don't trust dealership service departments. I have very low miles on my car, so if folks want to keep trying to upsell me on things I don't need, I'll be reconsidering servicing my car with you. This is why I always insist on seeing Maria (Zack informed me it was her day off, but he could recommend "the only other female" - it's not a male/female thing, it's a trust thing, and Maria has been handling my car for a few years now). This is the first time in a while I've felt uncomfortable. Not Mickey's fault, just a bad day to go in for service, I guess. More

by Ginger A. Verified Customer Verified Customer

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The gentleman that assisted me was very professional and courteous. He did a wonderful job courteous. He did a wonderful job More

by chimera209 Verified Customer Verified Customer

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Always happy with the service provided and will recommend this location to family and friends. this location to family and friends. More

by MILLY_CANESSA Verified Customer Verified Customer

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Maria is a very professional and friendly customer service manager. She always recommend the right service and find the best way to pay. I feel comfortable and confident to let she and your service te service manager. She always recommend the right service and find the best way to pay. I feel comfortable and confident to let she and your service team handle my car. More

by hwang6 Verified Customer Verified Customer

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Awesome work from Micky and he kept me informed about when it will be ready when it will be ready More

by Prasad T Verified Customer Verified Customer

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Friendly fast welcoming tire check first every time Tire rotation oil change and air filters change each service Tire rotation oil change and air filters change each service More

by R.BAZ1950 Verified Customer Verified Customer

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All good, No comments at this time. All personals are great and try the best. All personals are great and try the best. More

by RON_HO2000 Verified Customer Verified Customer

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They cracked my windshield and refused to admit it. They were very irresponsible. I had just washed my car at home before the service. They said my car was already cracked. I have never encountered suc They were very irresponsible. I had just washed my car at home before the service. They said my car was already cracked. I have never encountered such service before. More

by wm3313690 Verified Customer Verified Customer

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Continued great service from service advisor, good communication, and great with time estimates. Excellent work! communication, and great with time estimates. Excellent work! More

by CamryGuy Verified Customer Verified Customer

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We love tOyOta and we gonna stick to this brand forever😊. Employees are friendly. Keep up the good work! forever😊. Employees are friendly. Keep up the good work! More

by Celia Salamante Verified Customer Verified Customer

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