Miguel Cruz

Miguel Cruz is very helpful n kind spirted goes above and beyond for customers also was very helpful/accommodating with special needs family member was a delightful relaxing experience will deff be retu beyond for customers also was very helpful/accommodating with special needs family member was a delightful relaxing experience will deff be returning when it’s time to purchase my next car🤗 More

by gesselle.tuttle63 Verified Customer Verified Customer

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Terrible experience. Avoid this place at all costs. They will try to take every cent they can from your wallet and have ZERO transparency on the final price or the actual Avoid this place at all costs. They will try to take every cent they can from your wallet and have ZERO transparency on the final price or the actual condition of the car you are interested in. Miguel showed me a 2023 Audi Q5 that was being offered on CarGurus at 24,900 USD. I called Miguel Cruz to ask if that was the final price. He said there were some additional 2 thousand (2,000) USD that the dealership always "added" to the final cost, but that he would talk to his boss to make sure I would not get charged that extra money. Not only did they keep the 2K in the final price, they never told me they were leaving it there until after about 3 hours I had spent there, and was already signing the contract. ZERO TRANSPARENCY: When I arrived, Miguel showed me the car without washing and with the windows open. He told me he wanted it to be "aired" but did not say why. I drove it around and because the windows had been open for a while, I never noticed an odor of cigarette smoke. Of course, after I bought it, and drove it a bit with the windows closed, the odor appeared and it's been very difficult to eliminate despite several professional Ozone treatments. Miguel also did not mention that the car had some scratches that I could not see because when he showed me the car, it had not been washed, even though I told him I was going to be there hours before getting there. Of course, by the time I bought it and the car had been properly washed, the scratches appeared and Miguel made it seem like he had no idea those were there. YEAH RIGHT. When signing the deal, the finance lady told me that the dealership had made a mistake in the price of the car and that they were actually loosing some money, so they had to find ways to increase the price for me. In other words, I had to pay for their mistake. The car was also missing the front car mats, so I had to purchase some additional ones. Of course, Miguel never told me this. Not only that, the dealership had placed some paper floor mats they put when they clean a car (although the car was super dirty) precisely so that I could not see that the actual ones were missing. When I told the finance lady that I did not want to pay for the additional 2K for packages that were supposed to be OPTIONAL, she said that every car comes with that additional cost and that the General Manager would not accept. I just read that, per California laws, it's pretty much illegal for them to force you to pay for those additional costs. It's the lack of transparency, the trickery, and the sensation that Miguel, the General Manager, and the finance lady were making every effort to mislead me and had zero transparency. I am contemplating a formal complaint and taking additional steps. These things should not happen to anyone. I do not care if this is a "usual" practice. It's just wrong. More

by osfer123 Verified Customer Verified Customer

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Had the car we interested in it was super clean. It was priced right with very low mileage. Our sales team was able to get us through the process fairly quickly. It was priced right with very low mileage. Our sales team was able to get us through the process fairly quickly. More

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Fast and friendly service. Very pleasant visit. Attention to service details and included items were provided per service contract. Very pleasant visit. Attention to service details and included items were provided per service contract. More

by INDYJONES1 Verified Customer Verified Customer

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They got some great people working here, my experience was for the first time, simple, quick, and exactly what i was looking for! Miguel and Reza, i appreciate yall was for the first time, simple, quick, and exactly what i was looking for! Miguel and Reza, i appreciate yall More

by J Verified Customer Verified Customer

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Grant was very attentive, and he provided great customer service. Thank you for the great experience. service. Thank you for the great experience. More

by Latin.b.21 Verified Customer Verified Customer

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Great service and experience. Would highly recommend taking your vehicle here . Entire staff was pleasant and helpful. Would highly recommend taking your vehicle here . Entire staff was pleasant and helpful. More

by saguilera Verified Customer Verified Customer

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No vallan hay se les olvida asta poner el stucker del cambio de aceite page en un dealer para q fuera más seguro q un taller de esquina y resulta q ni la alineación la hicieron bien el carro es 2023 y s cambio de aceite page en un dealer para q fuera más seguro q un taller de esquina y resulta q ni la alineación la hicieron bien el carro es 2023 y se sigue llendo de lado no sirven los trabajadores mi supervisor de hya pro q nadie te resuelve el problemas se echan la bolita More

by Livier cruz Verified Customer Verified Customer

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The dealership provided good customer service. The layout of the service area was very open and inviting. The layout of the service area was very open and inviting. More

by JOHNNY1967E Verified Customer Verified Customer

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Very relaxed no pressure service. Friendly and informative also very accommodating Best service received in a long time. Friendly and informative also very accommodating Best service received in a long time. More

by MONIQUEBROWN313 Verified Customer Verified Customer

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