Nancy Mendoza

one of the best experience in purchasing my first Ford. from sales to the sales manager and finance. i will recommend Envision Ford of Oxnard to friends family and to everyone. Thank You Envision Ford of from sales to the sales manager and finance. i will recommend Envision Ford of Oxnard to friends family and to everyone. Thank You Envision Ford of Oxnard’. More

by lmorin0 Verified Customer Verified Customer

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This month I worked with Envision Ford to replace a Mustang Mach-E whose lease had expired. I wound up with a car that is insufficient to my wants and needs, after my salesperson misinformed me about o Mustang Mach-E whose lease had expired. I wound up with a car that is insufficient to my wants and needs, after my salesperson misinformed me about one feature that is missing from the vehicle, and failed to inform me adequately about other missing features. After I drove the car off the lot, oblivious to the missing features until I arrived at home and began noticing them, the dealership became uncommunicative and dismissed my concerns about the sales process. I didn’t even receive a response from the dealership’s Sales Manager, Christopher Belle, to a detailed email describing my issues with the car and the process. As part of its apparent de-emphasis of its electric vehicle fleet, Ford has changed the way it equips and markets the Mustang Mach-E, making the process of obtaining one far less transparent. Features that came standard in previous models, such as the 2023 Mach-E I drove previously, have been moved into option packages that are not easily available - and those packages are not sufficiently detailed on individual car stickers, on the Ford website, or elsewhere. This has led to confusion not only among customers, but clearly among Ford salespeople themselves — and in my case it led to my salesperson failing to disclose, and in one case actually misinforming me about, which features were not included in the vehicle I leased and drove off Envision’s lot. Specifically, in my case I was deciding whether to take a Premium-trim vehicle in the color I wanted (Race Red) that did not include the “Technology Package.” The sticker for another car I had considered, which did include the Technology Package, had listed only three features as part of the package: a 360-degree camera, a one-year subscription to Ford’s Bluecruise plan, and a power liftback. As I talked through the cars I was considering with my salesperson, I made it clear that my concerns over what features were missing from the Red car, because it didn’t have the Technology Package, were a big factor in my decisionmaking. She and I also shared our mutual frustration at the changes Ford has made with the 2026 models, so she knew my concerns perfectly well. Yet she failed to inform me of other features that are now part of that Technology Package, beyond the two that are listed on the stickers of other vehicles. Worse, in one instance she actually misinformed me. We were discussing the 360-degree camera that is part of the Technology Package, and she said that even though the Red car I was leasing did not have the camera, it still had the front sensors that would warn me when I was approaching objects in front of me. In fact, the car I took does not have those sensors, which no longer come standard on the Premium trim as they did in the past. I park in a tight garage space, so for many years I have used those front sensors every day. Had I known that this vehicle doesn’t have them, I absolutely would not have leased it. (Other features that I wasn’t made aware are missing on vehicles without the Technology Package — including a built-in garage door opener and a wireless phone-charging pad in the center console — are conveniences more than essentials, but nevertheless I should have had the opportunity to make a fully informed decision, rather than being deprived of that knowledge before I made a deal for the car.) As soon as I began noticing the features that I hadn’t been informed would be missing from the car, I began communicating my alarm to my salesperson. It took a few days for me to receive a response from her, relaying her manager’s disingenuous assessment that I had “had the opportunity to see the vehicle and inspect before signing.” (As though it’s possible to assess missing built-in functions with an eyeball test on the dealer’s lot!) That is the last communication I have received from Envision, even after my email detailing these same issues and asking for some form of resolution or compensation. More

by GWENCUMMINGS805 Verified Customer Verified Customer

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We found the truck we were looking for through Edmunds on line. I sent a message to the dealer through Edmunds. Nancy Mendoza responded quickly by text and a phone call. We drove from home 3 hours and when line. I sent a message to the dealer through Edmunds. Nancy Mendoza responded quickly by text and a phone call. We drove from home 3 hours and when we arrived Nancy had our truck cleaned out in front and ready for our test drive. She had an acceptable offer quickly and our purchase was complete after some time with financial evolution. More

by glancybill Verified Customer Verified Customer

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Armen was very professional and had alot of knowledge of the truck he sold me. the truck he sold me. More

by JSNATHERTON Verified Customer Verified Customer

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Service Advisor, David Torres welcomed me promptly at my 7am appointment and step by step patiently walked me through the steps of service. I received updates through messaged video recording of my Ford’s s 7am appointment and step by step patiently walked me through the steps of service. I received updates through messaged video recording of my Ford’s service. The maintenance process was extremely quick and they had my vehicle ready before noon. Super confidence in their professional treatment. More

by WMAPLE Verified Customer Verified Customer

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The best salesman I have ever interacted with; and done business with. I will always recommend her moving forward. business with. I will always recommend her moving forward. More

by isaacvegachavez Verified Customer Verified Customer

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I was extremely happy with the service I received from this dealership. The are the best! this dealership. The are the best! More

by michael@gerroenterprises.com Verified Customer Verified Customer

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Nancy was helpful but nemer and the rest of the team weren't they didn't hold their end of our original agreement when I bought the car weren't they didn't hold their end of our original agreement when I bought the car More

by perikitowey Verified Customer Verified Customer

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Thank You to Nancy Mendoza & GS Manager Chris Belle for getting us into the car we wanted! We’re very excited and happy with our purchase. Shout out to all of the Envision Ford team for showing your dedica getting us into the car we wanted! We’re very excited and happy with our purchase. Shout out to all of the Envision Ford team for showing your dedication to your job, ready to greet at the door, being super welcoming! More

by Judith Esquer Verified Customer Verified Customer

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Alie and Nancy was very good help with test drive and sales Ask for Alie sales Ask for Alie More

by MARK10014 Verified Customer Verified Customer

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