Miguel Garcia | Page 27

Excited happy customer I'm so excited for all the features the 2019 CRV has. I've owned 2 CRVs in the past, clearly they are a company worth staying with. Today I worked wit I'm so excited for all the features the 2019 CRV has. I've owned 2 CRVs in the past, clearly they are a company worth staying with. Today I worked with Andrea and she was amazing navigating me through all of the features. Everyone I had one on one contact with today was very friendly and I would 100% return here and recommend colonial Honda and Andrea to anyone thinking of getting a new car. More

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Amazing! I’ve been into Colonial Honda numerous times with questions or concerns and have had my questions answered thoroughly every time. The sales team is so I’ve been into Colonial Honda numerous times with questions or concerns and have had my questions answered thoroughly every time. The sales team is so welcoming and kind and the managers really do their best to please customers and to ensure that customers leave happy. Will definitely continue to get my cars from them! More

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Very good customer service friendly helpful staff Nemesio is very helpful he answered all of our questions and took the time we needed to help us pick the right car he is very prompt in returning call Nemesio is very helpful he answered all of our questions and took the time we needed to help us pick the right car he is very prompt in returning calls texts or emails he is as attentive now as he was the day of our sale Waleed and miguel were also very helpful.... all of the staff were friendly and helpful we had a great experience ...we live close to a honda dealership but it was worth the 45 minute trip for the excellent customer service at colonial I would highly recommend them to anyone. More

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Excellent and Efficient Sales Process We have purchased five vehicles from Colonial over the years and the sales experience has been excellent. Andrea Vinagre has been has been our primary We have purchased five vehicles from Colonial over the years and the sales experience has been excellent. Andrea Vinagre has been has been our primary sales person and is a pleasure to work with. She is extremely knowledgeable about the vehicles, being careful to point out specific differences in trim levels and the value in each. We absolutely recommend this dealership to anyone who is the market for a new car. More

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New car Miguel and courtney are The best, they are friendly and easy to work with, they both know how to make dreams come true. They are the greatest people. Miguel and courtney are The best, they are friendly and easy to work with, they both know how to make dreams come true. They are the greatest people. More

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New sales review from a Cape Codder Negotiating with Miguel was a positive experience - fair, objective, open minded, willing to listen and provide service and delivery of car. Also pro Negotiating with Miguel was a positive experience - fair, objective, open minded, willing to listen and provide service and delivery of car. Also provided services that other Honda dealers would not agree to. Dealing with Courtney was a pleasure. Courtney went above and beyond the requirements of a sales rep. And she was friendly, understanding and willing to spend extra time teaching an old lady some new technology. Furthermore, she offered to be available for consultation in the future. Thank you Courtney. More

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My go to dealer This is my second lease with Honda in Dartmouth. My first lease was a 2017 CRV. I went back to get another CRV but my husband and I fell in love with This is my second lease with Honda in Dartmouth. My first lease was a 2017 CRV. I went back to get another CRV but my husband and I fell in love with the Accord with red interior. I’m in love with it. I spoke with Miguel who helped me with all the paperwork while I was at work. Courtney was very patient with us since I originally wanted another CRV, she took the time to go get the color I wanted and all, we picked the color and went into the showroom to wait for Courtney, that’s when we saw the Accord. She was very helpful, didn’t give us an attitude for the trouble at all, we got to test drive the Accord. I’m really happy with their service. More

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Excellent service After months of searching for a vehicle and going from dealership to dealership it was very refreshing dealing with the staff at Colonial Honda. Alex After months of searching for a vehicle and going from dealership to dealership it was very refreshing dealing with the staff at Colonial Honda. Alex made me feel very comfortable and explained everything to me. I leased a 2019 Honda CR-V and couldn’t be happier with it! More

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MY CREDIT PULLED WITHOUT PERMISSION In March of 2018, my husband and I visited Colonial Honda of Dartmouth. We purchased a vehicle from them during that visit with no issues. However, on In March of 2018, my husband and I visited Colonial Honda of Dartmouth. We purchased a vehicle from them during that visit with no issues. However, on March 8, 2019 I received an email stating that my credit had been run multiple times. I checked into it further, knowing I had not applied for ANY type of loan/credit etc. I found that Colonial Honda of Dartmouth was the reason my credit had been run 9 times, without my permission for a woman who needed a car loan!! When we purchased our vehicle the year before we DID NOT take out a loan with them. Upon finding this out, I called the dealership to try and rectify this issue. I was transferred immediately to a manager who assured me that he would try everything to fix this. He called me back after a few days to update me on the situation. He asked if we could come by the dealership to speak in person with him and the general manager. The manager we met with first (and who continued to work with us) was very kind and remorseful regarding this entire situation. However, the general manager did not seem bothered by this at all. At one point, he tried blowing it off as if it wasn’t a large mistake that was made, stating “These things happen all the time”. My husband and I explained to him how my credit score took an 80 point hit because of their mistake. I was reassured that they could fix it, and it would just take some paperwork on their end, and that within a few weeks it would be cleared up. Weeks continued to pass, I would contact the general manager and he wouldn’t even respond to me, and then I would hear from the sales manager instead. On May 20th, I received a letter from the credit company that they use to run credit checks for loans for their customers, stating that due to THEIR mistake, my credit score would reflect the inquiries for 2 YEARS! That same day, the sales manager sent me a copy of a letter they received from the same company. Their letter clearly states the severity of the mistake that was made and asks that all of their employees be made aware. It goes further to state that when the dealership signed the contract with this credit company, that both would comply with all “federal, state and local laws, rules and regulations…”, where in this case they did not! I have since asked them to please remove all of my information from their system to avoid any possibility of further issues. After doing so, I received both an email and a phone call regarding another person's vehicle, assuming the person for whom they initially ran the credit scan for using my information. I reached out to the general manager, because once again, they didn’t follow through with what they had promised. He was rude and very passive, not seeming to care at all with the issues that I faced with the dealership. When I reached out again to both the general manager and the sales manager, only the sales manager responded. The sales manager reached out days later to apologize again for everything, but the general manager still said nothing and to this day nothing has changed. More

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Great buying experience Recently bought a used car from Colonial Honda .Very knowledgeable - no pressure at all . This was by far the easiest buying experience that I have h Recently bought a used car from Colonial Honda .Very knowledgeable - no pressure at all . This was by far the easiest buying experience that I have had. Everyone from Steve to Miguel to Alex - kudos . Thank you. Loving the car. Will definitely buy from Colonial again!!!!!!!! More

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