Miguel Garcia | Page 6

My go to dealer This is my second lease with Honda in Dartmouth. My first lease was a 2017 CRV. I went back to get another CRV but my husband and I fell in love with This is my second lease with Honda in Dartmouth. My first lease was a 2017 CRV. I went back to get another CRV but my husband and I fell in love with the Accord with red interior. I’m in love with it. I spoke with Miguel who helped me with all the paperwork while I was at work. Courtney was very patient with us since I originally wanted another CRV, she took the time to go get the color I wanted and all, we picked the color and went into the showroom to wait for Courtney, that’s when we saw the Accord. She was very helpful, didn’t give us an attitude for the trouble at all, we got to test drive the Accord. I’m really happy with their service. More

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Excellent service After months of searching for a vehicle and going from dealership to dealership it was very refreshing dealing with the staff at Colonial Honda. Alex After months of searching for a vehicle and going from dealership to dealership it was very refreshing dealing with the staff at Colonial Honda. Alex made me feel very comfortable and explained everything to me. I leased a 2019 Honda CR-V and couldn’t be happier with it! More

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MY CREDIT PULLED WITHOUT PERMISSION In March of 2018, my husband and I visited Colonial Honda of Dartmouth. We purchased a vehicle from them during that visit with no issues. However, on In March of 2018, my husband and I visited Colonial Honda of Dartmouth. We purchased a vehicle from them during that visit with no issues. However, on March 8, 2019 I received an email stating that my credit had been run multiple times. I checked into it further, knowing I had not applied for ANY type of loan/credit etc. I found that Colonial Honda of Dartmouth was the reason my credit had been run 9 times, without my permission for a woman who needed a car loan!! When we purchased our vehicle the year before we DID NOT take out a loan with them. Upon finding this out, I called the dealership to try and rectify this issue. I was transferred immediately to a manager who assured me that he would try everything to fix this. He called me back after a few days to update me on the situation. He asked if we could come by the dealership to speak in person with him and the general manager. The manager we met with first (and who continued to work with us) was very kind and remorseful regarding this entire situation. However, the general manager did not seem bothered by this at all. At one point, he tried blowing it off as if it wasn’t a large mistake that was made, stating “These things happen all the time”. My husband and I explained to him how my credit score took an 80 point hit because of their mistake. I was reassured that they could fix it, and it would just take some paperwork on their end, and that within a few weeks it would be cleared up. Weeks continued to pass, I would contact the general manager and he wouldn’t even respond to me, and then I would hear from the sales manager instead. On May 20th, I received a letter from the credit company that they use to run credit checks for loans for their customers, stating that due to THEIR mistake, my credit score would reflect the inquiries for 2 YEARS! That same day, the sales manager sent me a copy of a letter they received from the same company. Their letter clearly states the severity of the mistake that was made and asks that all of their employees be made aware. It goes further to state that when the dealership signed the contract with this credit company, that both would comply with all “federal, state and local laws, rules and regulations…”, where in this case they did not! I have since asked them to please remove all of my information from their system to avoid any possibility of further issues. After doing so, I received both an email and a phone call regarding another person's vehicle, assuming the person for whom they initially ran the credit scan for using my information. I reached out to the general manager, because once again, they didn’t follow through with what they had promised. He was rude and very passive, not seeming to care at all with the issues that I faced with the dealership. When I reached out again to both the general manager and the sales manager, only the sales manager responded. The sales manager reached out days later to apologize again for everything, but the general manager still said nothing and to this day nothing has changed. More

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Great buying experience Recently bought a used car from Colonial Honda .Very knowledgeable - no pressure at all . This was by far the easiest buying experience that I have h Recently bought a used car from Colonial Honda .Very knowledgeable - no pressure at all . This was by far the easiest buying experience that I have had. Everyone from Steve to Miguel to Alex - kudos . Thank you. Loving the car. Will definitely buy from Colonial again!!!!!!!! More

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A stress free experience! This is my 4th lease with Colonial Honda. Desiree, my salesperson was extremely friendly and knowledgeable, making me feel at ease while I was trying This is my 4th lease with Colonial Honda. Desiree, my salesperson was extremely friendly and knowledgeable, making me feel at ease while I was trying to make decisions regarding my new lease. I would recommend Desiree AND the rest of the Colonial Honda staff for your next car purchase. Best of all, I love my new Honda! More

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Exceptional customer service! Miguel and Courtney were awesome! They made our car shopping experience stress-free, pressure-free, and really pleasant! They both took excellent care Miguel and Courtney were awesome! They made our car shopping experience stress-free, pressure-free, and really pleasant! They both took excellent care of us! More

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Great sales rep Courtney is an awesome sales rep -- works with you until you are fully satisfied and is a low-key, no pressure associate. I can't say enough about her Courtney is an awesome sales rep -- works with you until you are fully satisfied and is a low-key, no pressure associate. I can't say enough about her and Colonial Honda. More

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New Honda after total loss of previous Honda After having our 2017 totaled we went back to colonial Honda for a new vehicle we had a great experience with Andrea for our first car . This time she After having our 2017 totaled we went back to colonial Honda for a new vehicle we had a great experience with Andrea for our first car . This time she was away on vacation her co workers went above and beyond to accommodate us from Manny , Miguel, Brady and Nemesio. Nemesio was very knowledgeable and helpful made our experience very easy will refer them . Love my Honda thanks for everything!! More

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Great quick smooth car buying experience Miguel, Alex & Waleed went above and beyond to make sure we were happy and that everything went smoothly threw out our purchase. Highly recommend the Miguel, Alex & Waleed went above and beyond to make sure we were happy and that everything went smoothly threw out our purchase. Highly recommend the sales consultants named above we couldn’t be any happier with our experience. Many thanks, Marc&Samantha Valentin More

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Love my Pilot! Had a wonderful experience with Brady Hill. He is extremely professional, personable and truly cares about his customers. He literally made sure my ve Had a wonderful experience with Brady Hill. He is extremely professional, personable and truly cares about his customers. He literally made sure my vehicle was all set when I drive it out of the lot! I would highly recommend him to others! More

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