Miguel Rodriguez | Page 28

Lack of shuttle service When I maderhe appointmen, a shuttleservicewas offered. When the car was droped at 10: 30 AM, I was told that it would take an hour for the driver to When I maderhe appointmen, a shuttleservicewas offered. When the car was droped at 10: 30 AM, I was told that it would take an hour for the driver to come back from Fort Lee. That they were going to call me when the car was ready and send the shutle to oic me up. Never received the cakl. When I called at 4 PM they told me the car was ready, I asked if they could pick me up , and they told me the driver had already left for the day. I think that if you offer a service you should deliver... More

by JUANBERNAL Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience, professional staff The staff were good in communicating and letting me know when the service was completed. Staff were approachable and had good manners. Great service! The staff were good in communicating and letting me know when the service was completed. Staff were approachable and had good manners. Great service! Good work ethic! More

by rsb Verified Customer Verified Customer

Helpful 0

Report | Print

Stunned When I took the car to you the first time, you said it was the battery.. shop i bought a new one for 160...or so dallors.. and the same thing happene When I took the car to you the first time, you said it was the battery.. shop i bought a new one for 160...or so dallors.. and the same thing happened... so now I wasted $160 on something that you said it causing the problem when it wasn't the problem, it was something else, maybe the alternator, or the belt,I don't know I'm not a mechanic ,I don't have cash like that to be taking guess... that's why you guess are the mechanics... now you either didn't check the problem the first time or did a rush job just to get the car out and said it was the battery and made me waste my money ....now I have the same problem again.. that you guys said you fixed More

by JOEORTIZ6006 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent The people and services were excellent. This is.a place that I highly recommend for its quality, punctuality and excellent service. Thank you very The people and services were excellent. This is.a place that I highly recommend for its quality, punctuality and excellent service. Thank you very much More

by angelicafajardoz Verified Customer Verified Customer

Helpful 0

Report | Print

Long waiting and poor customer service I made an appointment for a recall service at Hudson Honda, because of its close proximity to my home. When I checked in, I asked the receptionist how I made an appointment for a recall service at Hudson Honda, because of its close proximity to my home. When I checked in, I asked the receptionist how long it would take and answered 1 to 1.5 hours. After 90 minutes, I asked the receptionist again and she said once it's done I would be called. After another 30 minutes, I asked again and got the same answer. But I found the key of my car was still on her desk. My car was never handed to the mechanic over 2 hours. I asked the receptionist what happened. She said no idea and it was not her fault. I talked to the manager about the situation and it took 10 minutes for them to finish the recall service. DO NOT GO TO HUDSON HONDA FOR A SERVICE UNLESS YOU WANT TO WASTE YOUR TIME OR TO EXPERIENCE THE WORST CUSTOMER SERVICE. More

by NO2 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent I am very happy with the attention and service. That was an excellent experience. I will came back for my next service and I will Recomend to other pe I am very happy with the attention and service. That was an excellent experience. I will came back for my next service and I will Recomend to other people. More

by CUBANITA1988 Verified Customer Verified Customer

Helpful 0

Report | Print

2 Arms and a Leg Every single time I go to the dealership to take advantage of my “free” oil change, I end up paying $300+ out the teeth for maintenance. My issue with Every single time I go to the dealership to take advantage of my “free” oil change, I end up paying $300+ out the teeth for maintenance. My issue with this is the fact that every time I call to ask about said service or the price of doing that it’s always significantly cheaper. There’s something about coming in person that always increases the prices. I was quoted $150 to get my breaks replaced, when I arrived it had suddenly shot up to $280. When i questioned the employee about this, he ignored it and said “So do you want the oil change or not?” More

by MGARCIA2112 Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience and will definitely return for all my car and Honda needs This is by far the most helpful dealership I’ve ever been to and will definitely return for all my car and Honda needs This is by far the most helpful dealership I’ve ever been to More

by SMERRITT02 Verified Customer Verified Customer

Helpful 0

Report | Print

Happy with servicing Time taken to return the car was as indicated. Gave me an appointment with one day notice for a Sat! All records were well saved so everything progres Time taken to return the car was as indicated. Gave me an appointment with one day notice for a Sat! All records were well saved so everything progressed smoothly. More

by abhIgoel11 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick and Efficient I’ve been to many service centers, BMW, Benz....and they all have the same issue, long wait times even with an appointment. This was my first time at I’ve been to many service centers, BMW, Benz....and they all have the same issue, long wait times even with an appointment. This was my first time at this particular service center. I booked my appointment, showed up and everything went smooth. Courteous employees, service with a smile. And most importantly knowledge of their field and respectful of my time. More

by BRADBURKE91 Verified Customer Verified Customer

Helpful 0

Report | Print