Miguel Ulloa | Page 8

Miquel worked diligently with me to make sure I satisfied with my choice. I would recommend anyone to see him when they are in the market for a new vehicle. with my choice. I would recommend anyone to see him when they are in the market for a new vehicle. More

by DVRBKR Verified Customer Verified Customer

Report | Print

**APPOINTMENT:** Where do I start? *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 1 *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 15 minutes early. We waited 5 minutes before the appointment to walk in, and when we did, Laurel saw us. But suddenly, she was overbooked, and someone else had to help us. I'm not saying it was because of the color of our skin, but the whole experience felt strange from the beginning, as if they didn't want "us" there. Laurel told my wife that someone else would help us, never apologized for the miscommunication, and wasn't polite at all. **TEST DRIVE:** Now let's talk about the guy who "helped" us. I don't like a pushy salesperson, but this guy didn't seem interested in selling this car to "us" at all. He knew nothing about the Wagoneer and couldn't answer any of our questions. I already had my financing through Chase for $75k. I did NOT disclose this amount to them, and it was NOT a *pre-approval*. I was fully funded with $75k! **PRICING:** After the test drive, we returned to the dealership, and the guy was on his phone, barely interacting with us. He then walked into the dealership, leaving my family and me outside. We sat down to discuss numbers. The SUV's *sale price* was listed at $53k, but they claimed that the online price wasn't accurate because they sell at *market value*, which was $58k. By the time all fees were added, the price for the Wagoneer was $65k. (I have screenshots of the original price and their policies before they changed them online to match their lies!!) One of the managers approached us aggressively, claiming he was losing money by selling it for $65k (what a joke)! Then he said something odd that made me feel like they were trying to provoke me into reacting as an "angry black man." It wasn't his words, but rather how he said them, that made me wonder. He said, "Well, after all this, thank you for being kind to us," as if he knew they had treated me poorly on purpose. **MANAGER'S CALL:** Today, I received a call from another "manager" (who should be FIRED ASAP). He asked if I was still in the market. I told him that, given how my family and I were treated, I wouldn't be buying from them. He then said, "Well, I'm a manager. Tell me about your experience." I started explaining that the customer service was subpar (trash), and he interrupted me, saying, "The customer service IS WHAT IT IS!" He never apologized, never acknowledged my frustration, never asked who I had worked with who provided such poor service. With a manager like that, it's no wonder the employees behave the way they do. Lastly, Kia of Leesburg, I (the young Black guy) could have purchased the most expensive car you sell! However, I refuse to enable you to treat people this way by supporting your business. This entire dealership belongs in the TRASH! More

Report | Print

So good all the people. everything was very fast, in least an hour, I was out of the door, everything was very fast, in least an hour, I was out of the door, More

by ricardolarosa Verified Customer Verified Customer

Report | Print

I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

by MIGDALISRIVERA Verified Customer Verified Customer

Report | Print

Everyone was very helpful and knowledgeable. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. More

by KARLAJANE123 Verified Customer Verified Customer

Report | Print

They tried and was able to give us a deal. It is not yet completed and hope all goes good to get the interior of the car in a lighter color. Head rest and middle console and seats. It would be It is not yet completed and hope all goes good to get the interior of the car in a lighter color. Head rest and middle console and seats. It would be nice to get the side front seat arm rest done in a light color. That black is hot. More

by L.schaab Verified Customer Verified Customer

Report | Print

Miguel was great! He guided us through the whole process. The fact that he speaks Spanish is a plus! He answered all of our questions and was very helpful. He guided us through the whole process. The fact that he speaks Spanish is a plus! He answered all of our questions and was very helpful. More

by Luz Vega Verified Customer Verified Customer

Report | Print

Very pleasant staff and I had a great experience my sales man was very professional man was very professional More

by UGOMAGS Verified Customer Verified Customer

Report | Print

Tim from Kia Leesburg was amazing, he helped and didn’t force or lie like most sales would. Unfortunately, the A/C was out at the dealership , so we were sweating. force or lie like most sales would. Unfortunately, the A/C was out at the dealership , so we were sweating. More

by Headhunter Verified Customer Verified Customer

Report | Print

It took 20 to 30 minutes of walking around the lot and two calls in from another salesperson before someone came out to see us. The car was not serviced or ready to be taken home. So busy that day that w two calls in from another salesperson before someone came out to see us. The car was not serviced or ready to be taken home. So busy that day that we went back another day to go over all the technology More

by MEPA71 Verified Customer Verified Customer

Report | Print