Mihui Kim

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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For the moment I stepped into Bell Honda I felt respected and valued as a customer. Javier was an excellent associate and showed me all the features of my new car. The manger was not pushy at all, and negoti and valued as a customer. Javier was an excellent associate and showed me all the features of my new car. The manger was not pushy at all, and negotiated with me and my Dad fairly. I would recommend this dealership to my family and friends. More

by elverdavid Verified Customer Verified Customer

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Bell Honda made is super easy and efficient from start to finish. No stress from sales Mihui Kim, to the paperwork with the business manager Robert, to delivery of new Ridgeline (Black Edition) with Griffin. finish. No stress from sales Mihui Kim, to the paperwork with the business manager Robert, to delivery of new Ridgeline (Black Edition) with Griffin. They are by far the easiest dealer in town to work with on a new car purchase! More

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Do not communicate well with customer. . lack of communication.. lack of communication between service technicians and service advisor.. . lack of communication.. lack of communication between service technicians and service advisor.. More

by gkeith47wa Verified Customer Verified Customer

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Xavier and the whole process were quick and professional! Made car buying a more enjoyable experience. Made car buying a more enjoyable experience. More

by rkooze1 Verified Customer Verified Customer

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Human was pleasant and Profesional. However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to others More

by J.VANDERWERFF Verified Customer Verified Customer

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Those i worked with were professional and knowledgeable, although I dealt with at least 6 people on person or on the phone although I dealt with at least 6 people on person or on the phone More

by J.VANDERWERFF Verified Customer Verified Customer

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Excellent buying experience! ! All the staff were extremely courteous and friendly. I would recommend Bell Honda to other buyers ! All the staff were extremely courteous and friendly. I would recommend Bell Honda to other buyers More

by bigcat.az Verified Customer Verified Customer

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All were very helpful! Good location and very attractive. Direct money transfer did not work.which was disappointing. Good location and very attractive. Direct money transfer did not work.which was disappointing. More

by mmjas Verified Customer Verified Customer

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Noticed problen made repairs. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. More

by warnest2 Verified Customer Verified Customer

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