Mike Arata

Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience. very, very good. Had an enjoyable experience. More

by rbutler23 Verified Customer Verified Customer

Report | Print

I felt seen and this made me feel that my time was valued. No one walked by me without asking if I was being helped. valued. No one walked by me without asking if I was being helped. More

by david.w.willis Verified Customer Verified Customer

Report | Print

My experience at the dealership was memorable; we lost power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time. power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time. More

by david.w.willis Verified Customer Verified Customer

Report | Print

Amazing staff, the new General Manager Howard Hubbard was hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar. hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar. More

by Hollywood Henderson Verified Customer Verified Customer

Report | Print

Donald is very knowledgeable and helpful. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald. More

by ARSYSHAH Verified Customer Verified Customer

Report | Print

I was pleasantly surprised at the friendly and helpfulness of the salesmen, finance department and service department. Extremely knowledgeable, not only in their specific areas, but the overall La helpfulness of the salesmen, finance department and service department. Extremely knowledgeable, not only in their specific areas, but the overall Land Rover brand. I had such a great experience, that I would highly recommend them. More

by rashida.brundage Verified Customer Verified Customer

Report | Print

Very knowledgeable and helpful dealership— the service department is efficient and goes above and beyond. department is efficient and goes above and beyond. More

by rgm5072 Verified Customer Verified Customer

Report | Print

I had a great experience the salesperson was very proactive kept me in the loop. And after taking delivery of my car I had one minor glitch and they promptly took care of it proactive kept me in the loop. And after taking delivery of my car I had one minor glitch and they promptly took care of it More

by 0007.wr Verified Customer Verified Customer

Report | Print

Review of Jim Coleman Jaguar Sales Experience Positive Aspects Let me begin by acknowledging the professionalism and warmth of the team members I interacted with. From the initial communication to finali Aspects Let me begin by acknowledging the professionalism and warmth of the team members I interacted with. From the initial communication to finalizing the purchase, every staff member I encountered was courteous, empathetic, and genuinely tried to help resolve the situation. Special thanks to Debi, Simone, and Mike Areata for stepping in and seeing things through. Despite the tension of the situation, their handling of the matter was respectful, and I left feeling valued, which speaks volumes about the character of the individuals representing the dealership. Frustration with the Online Purchase Workflow That said, I encountered a significant and unnecessary hurdle that severely undermined the efficiency and intent of completing an online vehicle purchase. I had chosen to initiate the purchase through CarGurus and submitted all necessary financing and documentation well in advance of my scheduled appointment. This should have secured the vehicle and minimized time spent at the dealership — as advertised. Unfortunately, while en route and after confirming my appointment, I learned from my sales contact, JD, that the car I had effectively purchased online was being sold to another customer — just minutes before my arrival. It wasn’t until two hours later that I was informed the other buyer's financing had fallen through and I could proceed with the purchase. This lack of coordination between the dealership and the third-party platform not only caused unnecessary stress and confusion but also undermined trust in the online buying process — something that’s supposed to make things easier for everyone involved. Root Cause and Recommendations Primary Issue: There appears to be a gap in the dealership’s internal workflows that prevents timely reservation or flagging of a vehicle once a customer completes key online purchase milestones through third-party platforms like CarGurus. Recommendations for Improvement: Real-Time Vehicle Locking System: Implement an internal policy and tech solution that places a temporary hold on a vehicle once financing and buyer intent are confirmed through a partner platform. Even a 2–3 hour hold window would provide protection for both the buyer and the dealership until in-person processing is completed. Clear Cross-System Integration Protocols: Work closely with platforms like CarGurus to ensure that dealership systems receive automatic alerts or flags when a customer completes a financing step, selects a vehicle, and confirms an appointment. This integration would help avoid miscommunications or double-sales scenarios. Internal Communication Playbook: Sales staff should be fully briefed when a customer has completed a remote purchase process. JD, while courteous, seemed unaware of the purchase status and the dealership's obligation to honor the transaction, which delayed the resolution and created an awkward interaction. Customer Escalation Pathway: Give customers a clear point of contact (e.g., Customer Experience Manager) when issues arise mid-purchase, especially for online transactions. Empower that person to step in quickly and proactively rather than relying on the customer to seek out help. Set Expectations Transparently: Online buyers should receive confirmation that their vehicle is officially held, or if not, they should be informed of that upfront. Misleading buyers into believing a vehicle is secured when it isn’t is not only frustrating — it erodes brand trust. I walked away with the car I had hoped to buy, and I’m genuinely grateful for the effort your team put in to make that happen. However, the path to get there was rocky and avoidable. In today’s digital-first retail world, customers expect that an online transaction holds the same weight and assurance as any in-person process — and rightly so. More

by guy.mincey Verified Customer Verified Customer

Report | Print

Great dealership to work with! They met our price point and helped with delivery. Communication was great also. They met our price point and helped with delivery. Communication was great also. More

by jdevincentland Verified Customer Verified Customer

Report | Print