Mike Asatryan | Page 108

Car was not completely repaired returned filthy and after having car for a month have to return it again and waste more time. As this is a working vehicle it is costing me a great deal of list revenue. There having car for a month have to return it again and waste more time. As this is a working vehicle it is costing me a great deal of list revenue. There is no excuse for the poor service I have had. Above all this is not the first time the service has been poor. More

by dollarbs Verified Customer Verified Customer

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Excellent customer service , work well done as promised, on time, explained the procedure and the parts needed to be replaced and everything is covered by the manufacturer. on time, explained the procedure and the parts needed to be replaced and everything is covered by the manufacturer. More

by K10 Naghdi Verified Customer Verified Customer

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Eddie was my Service advisor I had great experience on Eddie was my Service advisor I had great experience on my Wrangler JLUR service there with very knowledgeable person makes your visit easier will vi Eddie was my Service advisor I had great experience on my Wrangler JLUR service there with very knowledgeable person makes your visit easier will visit again!! More

by genelee112601 Verified Customer Verified Customer

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My car is never ready any near the quoted time. The service call doesn’t answer the phone. On average an oil change takes at least 5 hours, with an appointment. If it wasn’t for the fact that I have a service call doesn’t answer the phone. On average an oil change takes at least 5 hours, with an appointment. If it wasn’t for the fact that I have a service contract I would bother going. The staff isn’t any better either. Most take their masks off while talking to each other. More

by d.carrascoxvii Verified Customer Verified Customer

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Issue got fixed but when I picked up my vehicle the windows where down dust all over I had to pull it out from it was packed being care not to damaged any other cars I don’t think that was my job !!! A windows where down dust all over I had to pull it out from it was packed being care not to damaged any other cars I don’t think that was my job !!! Also there a brake light issue that did not get fixed More

by Luis Verified Customer Verified Customer

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The customer service here is horrible. I brought my The customer service here is horrible. I brought my vehicle into Russell Wagner Chrysler because of a recall letter I received from Chrysler. The customer service here is horrible. I brought my vehicle into Russell Wagner Chrysler because of a recall letter I received from Chrysler. When I checked in I explained there were 2 issues that needed to be addressed but, Payham, the rep, spoke over me and said the technician would take care of the problem and I would be called when it was done. Without asking me if I needed the complimentary uber service he started calling the next customer. I had to ask him about how to make arrangements home. When he called me to pickup my car I again had to ask him for the uber service back. Upon returning to the dealership, my car had been rinsed (not washed) off and waiting in the pick-up area. When I went in the rep was very insistent that I sign the paperwork. This made me read over it. That's when I noticed it said they had performed an inspection with recommendations. I asked why that page was missing. He then informed me that no such inspection had been done and would take another 30 min to do. I said I would wait because it was supposed to be done the first time. After an hour wait I had not been called so I went back to check-in. That's when the rep called me over to sign the paperwork. He told me everything had been taken care of, the keys were inside & to walk over and pick it up myself at the garage. When I got to my car it was locked. I had to walk across the car lot and back inside to speak to the same rep who was "helping" me. He ignored me & I had to ask a random employee for help. Only then did the rep stop what he was doing, get up & get my keys from the box behind him! When I got home I called and spoke to Hector, the service manager, about the poor customer service and the fact that the second recall issue had not been done. He apologized and then transferred me to the same rep. I hung up, called back and talked to someone else who then told me it would cost $195 to diagnose a recall issue! Then they called back to say it would be covered and to come back in. I will not! They lived up to the reputation of sleazy dealership men who try scamming females. More

by Mslorelei.gilmore Verified Customer Verified Customer

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Was ripped off. Payed $700 for a 15,000 miles service. Added services I didn’t need. Told me a tier rotation was necessary, after paying saw his notes and he wrote that I asked for it. Never going back. Added services I didn’t need. Told me a tier rotation was necessary, after paying saw his notes and he wrote that I asked for it. Never going back. More

by K243 Verified Customer Verified Customer

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Where is my payment made?Where can I get a copy of my Where is my payment made? Where can I get a copy of my warranty? Or were you not going to send it for 90 days so it would be void? Where can I get Where is my payment made? Where can I get a copy of my warranty? Or were you not going to send it for 90 days so it would be void? Where can I get a copy of my JMA maintenance package that nobody told me about? Nor did I ask for. No clue how to use it. Same thing about xzilion...never agreed or was offered that. I got no clue what it is so I need to know why I’m paying for it. Y’all asked me for more to put down 4000 instead of 2000 and that’s where my money went???????? More

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I had to have my car serviced unexpectedly and there was very poor customer service and communication with my service agent, Eddie. Before my car was even looked at he said they’d need it until the followin very poor customer service and communication with my service agent, Eddie. Before my car was even looked at he said they’d need it until the following day. Once he did a scan, he said the same and told me he’d update me later in the day, 8 hours went by and I had to call myself for the update. He said he’d told me he’d ‘maybe’ have an update, which was not the case. But who says that anyway? The car clearly hadn’t been looked at after a full day. Don’t have me make an 8:40am appointment and then not look at the car until the following day. You shouldn’t assume people can go days without their car, especially during Covid. I also received an auto text saying if I had questions on status, to reach out. I sent a text twice with no reply. The following day I once again had to call for the update and was then informed a part had to be ordered, keeping my car yet another full day. Had it been looked at on the day of the appointment, it would have been ready a day earlier. He was rude in his demeanor. I will likely go to another location in the future. More

by lexylex Verified Customer Verified Customer

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I thought the check in process was efficient. It was nice that they checked my tire pressure and provided a curtesy car wash before I checked out that they checked my tire pressure and provided a curtesy car wash before I checked out More

by MH Verified Customer Verified Customer

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