Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 120

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

September 12, 2020

Dealership Rating
Employee Rating

Mike did a great job. But how ridiculous is it that I can’t submit this without writing 25 words I don’t want to write. Fix that. More

by STATOMATIC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

September 11, 2020

Dealership Rating
Employee Rating

Only if they start treating customers with respect since they just purchased a vehicle from them would be a good start. Won’t be back. More

by oshinfarhadian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Klaumenzer, Anthony was terrible. Mike was not my service advisor

Sep 15, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We strive to provide a smooth experience with exceptional customer service. If you felt like this wasn't the case, we want to hear about it. Please reach out to us when you find the time. Regards, Russell Westbrook CDJR

September 10, 2020

Dealership Rating
Employee Rating

Excellent customer care, friendly, competent and professional staff, clean facility and there was minimal wait time this visit. We bought our car in 2014 and have used this facility for maintenance More

by terryjhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 10, 2020

Dealership Rating
Employee Rating

Drop-off experience was horrible. Always dealing with an attitude in service or multiple salesman approaching me to upgrade my current car or buy a new one. I just wanted my car serviced - something I pay f More

by Anna Knight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 10, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Anna, Hope all is well. I am sorry to hear about your recent visit here in my service department. I would like to learn more when time allows. May i please have the best contact for you or you can email me when you have time. Thank You Mike A Mikea@russellwestbrookcdjr.com

September 10, 2020

Dealership Rating
Employee Rating

The service is great. The problem is the very long wait time and employees at service don’t always call you immediately when it’s ready. More

by Roxana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 10, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Roxana, Hope all is well. Sorry to hear that about your recent visit here in my service department. I wold like to speak to you to learn more about your visit. May i please have your contact info to reach out to you or you can reach out to me when time allows. Mike A mikea@russellwestbroopkcdjr.com

September 07, 2020

Dealership Rating
Employee Rating

The tire pressure light on dashboard was still on after service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspec More

by kr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Alex Klaumenzer, Roger

Sep 08, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Hope all is well. Sorry to hear that about your recent visit here in my service department. I wold like to speak to you to learn more about your visit. May i please have your contact info to reach out to you or you can reach out to me when time allows. Thank You Mike A. mikea@russellwestbrooikcdjr.com

September 06, 2020

Dealership Rating
Employee Rating

It seems like my service advisor only wanted to have a lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different m More

by MARKLUNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 08, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Mark, Hope all is well. Sorry to hear that about your recent visit here in my service department. I wold like to speak to you to learn more about your visit. May i please have your contact info to reach out to you or you can reach out to me when time allows. Thank you Mike A. mikea@russellwestbrookcdjr.com

September 05, 2020

Dealership Rating
Employee Rating

My car has a major scratch on the back side passenger door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. More

by MARTINEZELIZ4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 08, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Hope all is well. You picked up your vehicle and brought it back a day later claiming that we damaged your vehicle. I inspected your Charger and the damaged to your right rear door was fresh and looked like it just happened. When i rubbed my finger over it the grey materiel came off of it. I am sorry but damage that is not caused by us will not be repaired by us. Thank You Mike A

Sep 11, 2020

MARTINEZELIZ4 responded

Thats fine i took it to upper management. Its professional for you not to inspect the car as well as my fault for not checking it either. I lawyered up!!

September 02, 2020

Dealership Rating
Employee Rating

The service advisor Alex is always very helpful when it comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) More

by GRIGGS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 29, 2020

Dealership Rating
Employee Rating

Hector was very helpful and professional as usual.....I will definitely come back if I decided to get another dodge...Thank you to everyone who helped me. More

by njackson29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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