Mike Asatryan | Page 120

Service dept Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you! More

by MONICA5656 Verified Customer Verified Customer

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comprehensive work and helpful staff I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there w I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there was no trouble or issues in honoring them. The bill was clear about the work done. The service rep took the time to keep me informed of progress while working. I was grateful for the cold water and though the waiting area was noisy I was able to read on a comfortable chair. More

by MRAMARTIN Verified Customer Verified Customer

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Battery Replacement Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, serv Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, service was as expected and the problem was fixed. Wished they washed/cleaned the car after service. More

by STEVEN.WEINBERG29 Verified Customer Verified Customer

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Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More

by Louie Verified Customer Verified Customer

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I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More

by donnahodges Verified Customer Verified Customer

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Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More

by pja39834 Verified Customer Verified Customer

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Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More

by mgilles Verified Customer Verified Customer

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Excellent service I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again More

by RICOZEBOW50@gmail.com Verified Customer Verified Customer

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Quick and easy service I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also came back washed so that was a great surprise!! More

by JAY.SCOTT.ALLEN Verified Customer Verified Customer

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Efficient and kind Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. More

by murielleoking Verified Customer Verified Customer

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