Great service.
All employees very helpful. Helped solve my issue very quickly. Thanks for everything.
All employees very helpful. Helped solve my issue very quickly. Thanks for everything.
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by armen099090
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks for the positive feedback! We're glad to hear our team at Van Nuys Chrysler Dodge Jeep Ram could assist you promptly and effectively. We appreciate your support!
Benny was amazing and very very helpful.
He explained everything and provided an accurate estimated time. Very happy with the service.
He explained everything and provided an accurate estimated time. Very happy with the service.
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by Sadeh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Benny
Jul 05, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear that Benny provided such helpful service at Van Nuys Chrysler Dodge Jeep Ram! Thanks for sharing your positive experience with us.
Fantastic service and everyone was courteous and went
above and beyond. Quick and easy! Even took the extra time to clean my car for me.
above and beyond. Quick and easy! Even took the extra time to clean my car for me.
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by thayer2
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the wonderful feedback! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided fantastic service and went above and beyond. Enjoy your clean car!
Very helpful in all aspects of service.
The A/C was repaired as estimated and timely as promised. I'll be back and will recommend you to others.
The A/C was repaired as estimated and timely as promised. I'll be back and will recommend you to others.
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by Bob
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Bob, we're glad to hear you had a positive experience with our service team at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the recommendation and we look forward to seeing you again!
As always great service with amazing service advisors who
take their time explaining things to you.
take their time explaining things to you.
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by arthurberberyan11
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are so happy that our Van Nuys Chrysler Dodge Jeep Ram team earned your five stars. Thanks, Arthur!
We like our service advisor Payman he always does a great
job for us but in general the service center at the dealership is generally slow.
job for us but in general the service center at the dealership is generally slow.
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by gsakers001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Payman
Jun 17, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the feedback! We're glad to hear Payman is taking good care of you at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your patience and will work on improving our service speed.
It’s Very easy process.
Very friendly Customer service and very knowledgeable. The car was done in few hours
Very friendly Customer service and very knowledgeable. The car was done in few hours
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by MAYSAKO
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're glad to hear you had a smooth and efficient experience with our team at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the positive feedback!
Dealer kept my car for over a week for a tire issue
unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self.
unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self.
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by guillermo102585
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hector
Jun 15, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's disappointing to hear about your experience with the tire issue. We strive for timely and effective service, so it's concerning that you had to resolve it yourself. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
Thank you for outstanding customer service That I recived
during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. .
during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. .
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by Armen33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Vahe
Jun 05, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear that Vahe provided such excellent service during your visit to Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your experience!s
I bought a jeep from this dealer with extra warranty plus
rental car or loaner rights. All I get is attitude.
From first day I purchased the jeep it’s been bad , they kept my driving license and never bothe
rental car or loaner rights. All I get is attitude.
From first day I purchased the jeep it’s been bad , they kept my driving license and never bothered to call me , two weeks later I remembered that they were the last one asking for it so I called and it was in their office. Another week and the car kept going into repairs till this day.
I’ve paid top money for this jeep and it’s been giving me nothing but anguish it’s been in repairs for more than 6 months and collectively probably close to a year , I don’t even have 20,000 miles on the car and I’ve always had problems with it , the car doesn’t look the same as I purchased it because the service department kept taking parts out that said it will improve performance of the car but nothing improved only got worse .
Also due to construction at the service department they kept bringing back the jeep with lots of nails in all tires once it was so bad I had to take Uber back home , another time the stereo was destroyed and while they ordered another stereo my state of Art surround sound system that was the only thing I enjoyed about the purchase of the car , that was removed or not connected.
Honestly I’m scared to go back they hate me there and it’s not my fault, I’ve tried to go to other jeep service departments but after a long wait for appointment I get there and they say that I have to go to the place I originally bought the jeep , I’m frustrated I’m driving this jeep that is making rattling noises from underneath and back trunk, signal lights don’t work stereo is xxxx and the front tires have nails in them, the back tires I paid for one and Westbrook paid for the other one although they should have replaced all tires . I’m exhausted, I’m tired of complaining about the same problems and getting an attitude that it’s my fault that they sold me a car for top money that is Junk.
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by Ophelia
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Ophelia, I'm truly sorry to hear about your ongoing issues with the vehicle and the service you've received. This is definitely not how we aim to treat our customers or handle vehicle maintenance. I would like to personally assist you in resolving these problems as quickly as possible. Please reach out when you can so we can discuss further steps. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255