RW VNCDJR is the worst dealer in America!
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe.
Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR.
Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
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by DAVIDCITRONE
Service Price Transparency
Nov 24, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out.
Thank you,
Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Nov 24, 2024 -
DAVIDCITRONE responded
Hello Jonathan,
RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation.
Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC).
If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!"
Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership.
Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment.
David Citrone
U.S. Army & Desert Storm Veteran
Very helpful and always looking out for my best needs.
Every time I have an issue with my car they don’t disappoint and always help me
Every time I have an issue with my car they don’t disappoint and always help me
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by ezie
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram consistently meets your needs and provides helpful service. Thank you for trusting us with your car issues, we're always here to assist!
GREAT SERVICE ATTENTION, FAST AND CLEAR AT DROP OF AND
PICKUP. EASY TO UNDERSTAND AND RIGHT ON THE TIME ADVICED.
PICKUP. EASY TO UNDERSTAND AND RIGHT ON THE TIME ADVICED.
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by Olymar Rascon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BENNY
Nov 06, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Olymar, we're delighted to hear you had a smooth and timely experience with us at Van Nuys Chrysler Dodge Jeep Ram. Thank you for the fantastic feedback!
Great service, brought in vehicle for a recall issue.
The guys were able to get me in and out at no time.
The guys were able to get me in and out at no time.
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by s.abrahamyan
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided you with efficient service for your recall issue. Thanks for the positive feedback!
Nov 06, 2024 -
s.abrahamyan responded
Thanks for the great service. Every time I take my car for service, everyone is so eager to help. They do an amazing job all around. Keep up the good work.
The atendent is excellent I recommend Van Nuys Chrysler
Dodge Jeep Ram place. Thank you
Dodge Jeep Ram place. Thank you
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by bonilla.refugio
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks for being an awesome Van Nuys Chrysler Dodge Jeep Ram customer, Bonilla!
Benny is the best service advisor.
Consistency and Honesty. The best of the best!!! Thank you
Consistency and Honesty. The best of the best!!! Thank you
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by morris4
Verified Customer
Verified Customer
Oct 10, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are glad to hear that Benny provided consistent and honest service. Thanks for choosing Van Nuys Chrysler Dodge Jeep Ram!
This was an absolute scam.
I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car
I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning.
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by mal
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's concerning to hear about your experience at our Van Nuys location. We strive for transparency and efficiency, so it's disappointing that we missed the mark during your visit. I apologize for any inconvenience caused by the delay and unexpected costs, and I'd like to discuss this further with you to address these issues directly. Please feel free to reach out when convenient. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
I’m very grateful that you guys help me out with my
needs.thank you again.
needs.thank you again.
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by Juan galvann
Verified Customer
Verified Customer
Oct 06, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
The team at Van Nuys Chrysler Dodge Jeep Ram loves seeing great reviews! Thank you, Juan!
Appointment went well.
No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live.
No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live.
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by brianmezzano
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Brian, we're glad to hear your appointment went smoothly and that you're satisfied with our service at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your loyalty despite the distance!
I brought my car in on Saturday without an appointment.
I got immediate attention and was provided with excellent service. My time was actually enjoyable. My car was serviced AND washed inside and out and
I got immediate attention and was provided with excellent service. My time was actually enjoyable. My car was serviced AND washed inside and out and I was given a discount on top of it!
I highly recommend this dealer and the service.
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by ruthpinter
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
Ruth, we're delighted to hear you had such a positive experience at Van Nuys Chrysler Dodge Jeep Ram! Thanks for recommending us and sharing your feedback.
Sep 30, 2024 -
ruthpinter responded
Great service
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