My service advisor was great.
Everything was done at an exceptional level. Will be coming back
Everything was done at an exceptional level. Will be coming back
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by jeffreymestrandrea
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rodrigo dominated like the Texans defense
Jan 15, 2026 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the positive feedback, Jeffrey! We are thrilled to hear your service advisor provided exceptional service and that you were happy with everything. We appreciate your loyalty and look forward to seeing you again at Van Nuys Chrysler Dodge Jeep Ram.
Left my lights on off position instead of auto.
Found out after I was driving in the dark.
Found out after I was driving in the dark.
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by gkennedy3
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are very sorry for leaving your lights on and for any inconvenience this may have caused. Our team will make a note of this to ensure it does not happen again. If you need anything else, please reach out to Van Nuys Chrysler Dodge Jeep Ram!
Easy check in.
All work completed on time. Friendly employees. Would recommend to a friend.
All work completed on time. Friendly employees. Would recommend to a friend.
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by wesmorrow
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Benny Marikta
Jan 06, 2026 -
Van Nuys Chrysler Dodge Jeep Ram responded
Here at Van Nuys Chrysler Dodge Jeep Ram, we are always thankful for positive feedback from our customers. Thank you, Wes!
I recently had an extremely disappointing experience with
the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take
the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take 5 days for the repairs. However, it ended up being in their shop for over 3 weeks.
Upon finally retrieving my van, I noticed it was skipping gears an issue that had not been present before the service. After I set up another appointment for the next day at 2:30 PM, my van broke down on the way to work, and I saw a lot of smoke coming from the hood. Opening the hood, I discovered that hoses had been left unplugged, NOT VERY PROFESSIONAL!
When I called the service department to report the issue, I was instructed to pay for a tow truck for a problem they caused. It has now been close to 3 weeks since I last heard from them, and I feel completely ignored.
I believe the engineer, Payman, should reconsider his qualifications, as the service provided was far from acceptable. Overall, my experience with this dealer has been unsatisfactory, and I cannot recommend their services.
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by Eberssamerica
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
I'm truly sorry to hear about the issues you've encountered, especially with the recall repairs and subsequent problems. This is far from the professional service we aim to provide, and I can understand your frustration. I'd like to investigate this further and ensure we make things right. Would you please contact me so that we can discuss how best to assist you moving forward? Thank you, Hector Herrera – Service Manager – hectorh@vannuyscdjr.com – (909) 449-8987
It was very respectful and very helpful done service
quickly and clean the car nicely
quickly and clean the car nicely
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by al3asy767
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Here at Van Nuys Chrysler Dodge Jeep Ram, we always value and appreciate our customers' feedback. Thank you for your kind words!
I have been servicing my Wagoneer at this dealer, and I
am extremely happy with the service and support I get from my service write Armen.
am extremely happy with the service and support I get from my service write Armen.
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by lev3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Armen
Dec 10, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for trusting Armen and our team at Van Nuys Chrysler Dodge Jeep Ram with your Wagoneer! We appreciate your business and look forward to serving you again in the future!
EXELENT FAST SERVICE I FOLLY RECOMMEND TO EVERYONE ONTHE
AREA I AM SO HAPPY WITH THE ATENCION
AREA I AM SO HAPPY WITH THE ATENCION
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by ironpro1962
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for leaving Van Nuys Chrysler Dodge Jeep Ram your positive feedback!
Not a good dealership they do alot of fraud.
steal alot from insurance and warranty
steal alot from insurance and warranty
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by solisdaisy93
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
This feedback is concerning to receive, as we hold ourselves to high standards of transparent service. We would like to address your concerns directly. Please reach out at your convenience.
Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Everyone was very nice.
Albert i belive thats his name at counter was great.very helpful ,got me a Uber it was fast and easy.
Albert i belive thats his name at counter was great.very helpful ,got me a Uber it was fast and easy.
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by balarezo187
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Albert
Nov 06, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're glad Albert was so helpful and made your experience smooth at Van Nuys Chrysler Dodge Jeep Ram. Thank you for your feedback! Safe travels!
Fast service, best customer service.
Best dealer in town! I will recommend to all my friends.
Best dealer in town! I will recommend to all my friends.
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by ovidio_prz
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks for the kind words for our Van Nuys Chrysler Dodge Jeep Ram team!
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