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Mike Baker
Mike Baker at Arlington Heights Buick GMC

Mike Baker | Page 7

Service Manager

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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5.0
356 Reviews
5.0

356 Reviews

Write a Review

356 Reviews of Mike Baker

July 20, 2023

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Employee Rating

David Keas was very attentive to my concerns regarding my service visit. He offered me a great solution to replace all 4 tires, which I agreed to. Initially I was only concerned about 1 tire that had a nail. More

by Dino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Keas

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Jul 21, 2023

Arlington Heights Buick GMC responded

It’s great to know that David provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

July 14, 2023

Dealership Rating
Employee Rating

Mike Baker is awesome and runs a great service department. Brian Poteracki always provides us with outstanding & professional customer service. Thank you! More

by jillbarnescateringconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki

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Jul 17, 2023

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

July 13, 2023

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Employee Rating

Dean Fay was great. My sunroof broke and with my extended warranty, it was covered. I appreciate the communication from my advisor. Thank you. More

by A428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Fay

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Jul 14, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

July 10, 2023

Dealership Rating
Employee Rating

Dean was excellent. I was greeted promptly. He understood the service request. Kept me informed. Explained the bill in its entirety. Great dealership and great people. More

by Jimdcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Fay, Amy Petersen

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Jul 11, 2023

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

July 06, 2023

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Employee Rating

I have had Zero issues when bringing my car here, high quality service and great people. More

by Kh924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Dean Fay, Amy Petersen, Brian Poteracki

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Jul 07, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

July 01, 2023

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Employee Rating

Chris Parisi took the time to listen to our concerns and make an educated decision about our needs. He was very helpful and understanding! More

by Patkrupela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

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Jul 03, 2023

Arlington Heights Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with such exceptional service! Sincerely, The Arlington Heights Buick GMC Team

June 30, 2023

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Employee Rating

I had a good interaction with the service matter about a drawn out issue with my car repair. More

by Johnschickling
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave keas

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Jun 30, 2023

Arlington Heights Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Buick GMC Team

June 22, 2023

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Employee Rating

Outstanding service team. We use Arlington Heights Buick-GMC all service needs for our Cadillac XT6 and Corvette C8 and we are always 100% satisfied. More

by e.lerner
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dean Fay

Print
Jun 23, 2023

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

June 16, 2023

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Employee Rating

It is a very accommodating dealership. A pleasure working with all personnel in the various departments. More

by Ed Sierzega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 19, 2023

Arlington Heights Buick GMC responded

Thank you for this amazing review, Ed! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

June 06, 2023

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Employee Rating

All of the service reps are so nice and keep you informed along the way. More

by tonywaytula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Barr, Chris Parisi , Brian Poteracki

Print
Jun 07, 2023

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

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