Mike Baker | Page 7

Mike Baker is awesome and runs a great service department. Brian Poteracki always provides us with outstanding & professional customer service. Thank you! department. Brian Poteracki always provides us with outstanding & professional customer service. Thank you! More

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Dean Fay was great. My sunroof broke and with my extended warranty, it was covered. I appreciate the communication from my advisor. Thank you. My sunroof broke and with my extended warranty, it was covered. I appreciate the communication from my advisor. Thank you. More

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Dean was excellent. I was greeted promptly. He understood the service request. Kept me informed. Explained the bill in its entirety. Great dealership and great people. I was greeted promptly. He understood the service request. Kept me informed. Explained the bill in its entirety. Great dealership and great people. More

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I have had Zero issues when bringing my car here, high quality service and great people. quality service and great people. More

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Chris Parisi took the time to listen to our concerns and make an educated decision about our needs. He was very helpful and understanding! make an educated decision about our needs. He was very helpful and understanding! More

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I had a good interaction with the service matter about a drawn out issue with my car repair. drawn out issue with my car repair. More

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Outstanding service team. We use Arlington Heights Buick-GMC all service needs for our Cadillac XT6 and Corvette C8 and we are always 100% satisfied. We use Arlington Heights Buick-GMC all service needs for our Cadillac XT6 and Corvette C8 and we are always 100% satisfied. More

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It is a very accommodating dealership. A pleasure working with all personnel in the various departments. A pleasure working with all personnel in the various departments. More

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All of the service reps are so nice and keep you informed along the way. along the way. More

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I will start with I have been a very loyal customer of this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sulliva this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sullivan Buick GMC to Arlington Heights Buick GMC, the quality of my service visits has gone down considerably. My last several oil changes and tire rotations have been very slow, even with appointments. However, my last appointment was a total disaster for me. I scheduled a 4pm appointment on a Friday afternoon as my battery was giving me troubles and when I showed up for my appointment, I was told that I would have to leave my vehicle overnight as they had nobody in the shop to switch out the battery. I told the young man that I had an appointment for 4pm and the listed service hours on their website is till 6pm, so why cant he honor my appointment. Was told their website is wrong and should never have given me a 4pm appointment. I walked over to the garage entrance where I saw at least 10 employees standing around in the garage chit chatting, so asked him to see if someone would help me since I couldn't turn off my car without need a jump due to bad battery. He told me to come back tomorrow, at which time I told him he just lost my business and I would not be coming back. I have never been treated this way at any other dealership and never when it was still owned by Sullivan. More

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