Mike Ballard | Page 3

Very Friendly & Attentive Mike Ballard greeted my wife and I as we entered the showroom. We had previously arranged an appointment with Gurnee Chrysler/Dodge via their web sit Mike Ballard greeted my wife and I as we entered the showroom. We had previously arranged an appointment with Gurnee Chrysler/Dodge via their web site. I had specific model, color, and optional equipment that I wanted met. Mike, after finding that their inventory did not include the exact Pacifica model I wanted, took time to search other dealers for this specific model. It was found in another state. Gurnee Dodge sent Mike to that dealer located in Ohio to drive it to their Gurnee location, and without any added delivery charge. The price of the car reasonable and below the average local selling price. Mike and all of the other people we met were very friendly. Mike is an especially nice guy to deal with. When we went to pick-up my new Chrysler, Mike worked with the service department to get the splash guards installed before we left their dealership. More

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2018 Dodge Challenger Best and fastest experience we have ever had buying a car. Mike Ballard was so friendly and made It the best experience. The whole staff from front de Best and fastest experience we have ever had buying a car. Mike Ballard was so friendly and made It the best experience. The whole staff from front desk to porters were excellent, they all had great and personalities. The atmosphere was relaxing and happy! More

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Purchased a new car Traded my wife's SUV in for a 2018 Pacifica. Mike Ballard went out of his way to find what she wanted. He actually took time to go and get the particu Traded my wife's SUV in for a 2018 Pacifica. Mike Ballard went out of his way to find what she wanted. He actually took time to go and get the particular vehicle as it was at a nearby dealer. Helped us with the additional items and provided instruction on the operation of the onboard systems, etc. Outstanding! More

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Under New Management but still horrible service. I purchased a ram from this dealership years ago and swore I would never return because of their service department. As they say time heals all wounds I purchased a ram from this dealership years ago and swore I would never return because of their service department. As they say time heals all wounds so I decided to return and possibly purchase a ram 2018. I was probably in the dealership for less than 15 minutes before I got a bad taste in my mouth from the sales people, needless to say I went up the street to Chevy and purchased a 2018 Chevy Silverado. Upon seeing my new Chevy my wife got the new car jitters and wanted a Jeep Compass. There's only two close dealerships that carry Jeep one is Gurnee and one is in Antioch we visited both. This time around Gurnee salesman did not play around as they saw what happened before and they gave me and my wife the best deal for the Jeep. Three days later my wife's 2018 fully loaded Jeep Compass is in the service department. First there's a really bad leak somewhere on the vehicle which leaked all over my garage floor, 2nd the fog lights would not come on in auto.Patrick was the service rep that was taking care of me in the service department. There was no communication whatsoever as far as the status of my vehicle. I called within 2 days for an update, I was told Patrick will call me right back. No call, next day I called back and was told the same thing Patrick would call me back. Again no call, finally I called and wanted to speak to someone besides Patrick they directed me to the store manager who I used as a sounding board to vent, then Patrick called me back. My wife's vehicle was in the service department for about 5 days. Needless to say it seems the service department Under New Management still doesn't value the customers. My advice go to a dealership that wants you as a lifelong customer, who's going to treat you just as good after you purchase your vehicle as when they were trying to get you to purchase it. My salesman was Mike, and I believe Kevin he was a newer employee. More

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Great Experience and Heartfelt This review is written from my heart to all the people at Gurnee Chrysler Jeep Dodge Ram! I want to say Thank You to every person that made the trans This review is written from my heart to all the people at Gurnee Chrysler Jeep Dodge Ram! I want to say Thank You to every person that made the transaction of my new 2017 Jeep Cherokee a success. Each person contributed to the sale and made it not only seamless, but heart felt. I appreciated all the friendly customer service, knowledge and care that each person gave as I walked in the door and was greeted by my salesman, Mike Ballard. As my decision became clear on the type of vehicle I wanted, the Finance Manager, Mandy Martin, and General Manager Tony Anzelno worked to create a financial agreement that I couldn't refuse. It made me very happy to trade in my Chrysler 200 that I loved and was ready for a new owner! I also want to Thank Jeff, Maddy and the porters for everything they did to prepare and allow me to drive away in this beautiful luxury car. If you are in the market for a new or used car, I highly recommend Gurnee Chrysler Jeep Dodge Ram! More

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Michael ballard was the best From we entered the parking lot until we left dealer michael did not leave us a second without help. I think he was so great and i want just to say th From we entered the parking lot until we left dealer michael did not leave us a second without help. I think he was so great and i want just to say thank you mike and hope to see you soon More

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"Great experience everytime". Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top not Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top notch, Services do a great job, thanks goes out to everyone that works there. More

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Great Experience again! 5th car from this dealership! Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured to buy, from sales to service the experience is always spot on. Thanks again ! More

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Good experience Went in they showed me what I was looking for, situation I was in they dealt with it perfectly. They really didn't pressure me into anything. Mike Bal Went in they showed me what I was looking for, situation I was in they dealt with it perfectly. They really didn't pressure me into anything. Mike Ballard was a pleasure to deal with. 2nd car that I've bought from them, and from Mike. More

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They couldn't be better, Mike Ballard the BEST!!! Second RAM 1500 I have purchased here. Mike Ballard was very helpful and calming in a stressful buying time and letting go of my old truck. Mike even Second RAM 1500 I have purchased here. Mike Ballard was very helpful and calming in a stressful buying time and letting go of my old truck. Mike even had the guys help me move my stuff to new truck. What an awesome experience. And they love my Service dogs. The service department has been very nice and helpful too. I cannot say how helpful Mike Ballard was to make this a smooth transition.. Buying a new vehicle go see MIKE!!! Love my new Ram 1500, We also have a Jeep Renegade that my husband love. More

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