Mike Bihun | Page 4

We have always had great experiences with the folks at Ziegler Subaru. The facility is incredibly clean, the service work top notch and it’s easy in and out! Ziegler Subaru. The facility is incredibly clean, the service work top notch and it’s easy in and out! More

Report | Print

I did not appreciate the fact that the dealership change their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about it until I saw the cashier for making the payment. Also the record for the maintenance plan that I had one oil change and tire rotation on wasn't accurate and I was made feel like the dealership was doing me a favor by accepting the last free service from that plan. Overall, my service visit experience was less than enjoyable. More

by zigman Verified Customer Verified Customer

Report | Print

This was our first experience with Kenosha Subaru. We were so impressed. From our first inquiry thru picking up the new vehicle, your team has been top notch! Other care dealers could learn a lesson from were so impressed. From our first inquiry thru picking up the new vehicle, your team has been top notch! Other care dealers could learn a lesson from you! Simply amazing, painless, efficient, thorough and quality customer service. Also appreciate the genuine and honest attitudes displayed thru all three people we worked with. We will return! Keep up the good work Kenosha Subaru! More

Report | Print

1. Registered my car incorrectly. Had to go to the DMV during the winter and COVID. Wasted 3 hours of my life and countless phone calls. 2. Left my car completely greased up after a service and had to during the winter and COVID. Wasted 3 hours of my life and countless phone calls. 2. Left my car completely greased up after a service and had to replace interior trim pieces for scratches. 3. Performed services work that was supposed be covered under warranty, charged my for it anyway. Still waiting on my refund 3 weeks later. The management is apathetic and simply lie to you to get you off the phone... They're even classier in person. (sarcasm) and the service department has severe operational issues. You have to escalate issues to Subaru of America for any traction. It's a complete hassle. So disappointing. I wish I could give no stars. More

Report | Print

I brought our 2014 Legacy in for a check up and Rachel rattled off about $5k worth of repairs. I tried to tell her we were only going to do what was really necessary for the time being but she thought the rattled off about $5k worth of repairs. I tried to tell her we were only going to do what was really necessary for the time being but she thought they all had to be done. Needless to say, we fixed $2k for now. Seemed odd that all those fluids and bulbs all needed to be replaced at the same time. I'm not sure if it was Mile or Adam who seemed to understand our situation. More

by aterry1944 Verified Customer Verified Customer

Report | Print

Misrepresent and misguid their customers. General offers without any details which means when you are ask for an offer you will only find out that " yes ...but...and you will hear all kind off strings attac without any details which means when you are ask for an offer you will only find out that " yes ...but...and you will hear all kind off strings attached to this offer. After 10 + years of Subaru customer ( 5 years with this dealer) my last purchase will my last Subaru. More

by slasep69 Verified Customer Verified Customer

Report | Print

GREAT STAFF! Very knowledgeable and helpful. Service department is also good with letting you know what to expect on upcoming services. Free car wash also is nice! department is also good with letting you know what to expect on upcoming services. Free car wash also is nice! More

by Carola70 Verified Customer Verified Customer

Report | Print

Not happy that I needed to trade in a new car with 3700 miles on it but had no confidence that I wouldn’t have future problems with the cross trek. miles on it but had no confidence that I wouldn’t have future problems with the cross trek. More

by thebeadedrooster Verified Customer Verified Customer

Report | Print

I came to Kenosha Subaru to look at and test drive some Subaru cars. I had never been in one previously, but had heard good things about them. I found the staff - Ben was my sales person - very professiona Subaru cars. I had never been in one previously, but had heard good things about them. I found the staff - Ben was my sales person - very professional and cordial and helpful. They were all nice to work with - no pressure. I found an Outback which I liked and purchased it the same day. They game me a great price for my trade-in. More

by jerry490 Verified Customer Verified Customer

Report | Print

This is the EASIEST and most relaxing car buying experience I have ever had. I came in dreading the process and left impressed and happy! My husband is even considering switching from Ford to Subaru experience I have ever had. I came in dreading the process and left impressed and happy! My husband is even considering switching from Ford to Subaru. We already recommended to family members. Thank you for such fast and efficient service. More

by ASeal2005 Verified Customer Verified Customer

Report | Print