Mike Boczkus | Page 2

Lester Glenn Subaru responded

Hi C16SHORE, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience left you feeling disappointed, especially as a long-time customer who has purchased multiple vehicles with us. That means a great deal to us, and it’s never our intention for any customer to leave feeling uncertain or dissatisfied with the process. Our General Manager, Jamie, along with members of our management team, reviewed the full deal history with you in detail, including all worksheets, pricing structures, and final paperwork. We carefully went through each step of the transaction to try to clarify how the numbers were presented and how the final out-the-door figure was reached, including taxes, fees, and any optional products selected during the process. Our intent was to ensure full transparency and help reconcile any differences in understanding. We understand that, despite reviewing everything together, there remained a disconnect in how the agreed-upon pricing was perceived versus what was reflected in the final documentation. We regret that we were not able to reach a mutual understanding in this case, as we always strive to ensure every customer feels confident and clear throughout the entire buying process. Your feedback has been shared with our leadership team as part of our continued effort to improve clarity, communication, and transparency in every transaction. While we respect your perspective, we are truly sorry that this experience did not meet the level of trust you’ve had with us in the past. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi michaeldecicco26, Thanks for sharing your feedback. We’re sorry to hear about the inconvenience you’ve experienced with the rear liftgate height on your vehicle. We understand how frustrating that can be, especially after your purchase! We’d be happy to have a member of our team review this with you to see if there are any possible solutions or adjustments that could help improve usability. Please feel free to reach out so we can assist you further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MARKH51333, Thanks for sharing your experience! It’s wonderful to hear that the team made your car-buying experience fun, easy, and professional. Mike, the finance team, and Brandon will be thrilled to hear your kind words. We truly appreciate your recommendation and look forward to assisting you again in the future. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TJProvenzano, Thanks for sharing your experience! It’s wonderful to hear that Mike, Mario, and Pat were professional and worked with you to reach the best possible outcome. Creating a positive and collaborative experience is always the goal, and your recommendation truly means a lot to the team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Fmileto, Thanks for sharing your experience! It’s wonderful to hear that the team provided fast, accurate, and fair service in a clean, friendly, and caring environment. Creating a positive and trustworthy experience for every customer is always our goal, and your feedback is greatly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PIZZASTONE1956, Thanks for sharing your experience! We’re thrilled to hear that you had the best experience ever and that the team provided knowledgeable and helpful service. Feedback like this truly means a lot to our team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Joe, Thanks for sharing your experience! It’s amazing to hear that this is your 6th consecutive lease with Lester Glenn. Consistently providing excellent service and support is exactly what the team strives for, and your loyalty truly speaks to the level of care and professionalism you’ve received over the years. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jmurphy438, Thanks for sharing your experience! It is great to hear that Mike, Mario, and Patrick provided respectful, attentive, and knowledgeable service, answering all your questions along the way. Your positive experience reflects the team’s dedication to excellent customer care! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KNEELEVEL, Thanks for sharing your experience! We’re thrilled to hear that Steve and the team made your car-buying experience another “GREAT” one. It’s amazing to know you’ve trusted us for at least six vehicles, your continued support means the world to us! We look forward to making every future visit just as fantastic. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey granthicks, Thanks for sharing your experience! We’re glad to hear that Seth and the rest of our team provided knowledgeable, patient, and friendly service. It’s great to know their caring approach made a positive impression during your visit. We appreciate you taking the time to share your feedback! Happy Driving, The Lester Glenn Subaru Team