Mike Boczkus

Lester Glenn Subaru responded

Hi kylewilson2296, Thanks for sharing your experience! We’re so glad to hear our sales team was helpful throughout your visit and provided valuable recommendations to help with your vehicle financing. It’s wonderful to know our associates took the time to support you and make the process easier. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi denised456, Thanks for sharing your experience! We’re so glad to hear you were very pleased with the service and that our manager and salesman were friendly and professional throughout your visit. Providing a welcoming, professional, and helpful experience is exactly what we strive for every day. We truly appreciate your recommendation and your kind words. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Charlie, Thanks for sharing your experience! We’re so glad to hear you received outstanding customer service and that Mike, Jaime, and Patrick made your visit such a pleasure. Providing a friendly, professional, and enjoyable experience is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi desertppc, Thanks for sharing your experience! We’re so glad to hear your pre-owned vehicle purchase was handled with professionalism and care. Being prepared, courteous, prompt, and fair is exactly the kind of experience our team strives to provide every day. We truly appreciate your kind words and are grateful you chose Lester Glenn for your vehicle purchase! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi nicholasg3987, Thanks for sharing your experience! We’re so glad to hear you’ve consistently had great visits and have been able to make a deal every time. It’s especially great to know that Mike and Mario have made such a strong impression and continue to provide excellent support! We truly appreciate your loyalty and kind words. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi raydiimb, Thanks for sharing your experience! We’re glad to hear that every team member you worked with provided professional service and helped make your first Subaru experience a first-rate one. Making the transition into a new brand smooth, welcoming, and positive is exactly what the team strives for. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TABLEGK, Thanks for sharing your experience! It’s great to hear that Mike and Mario made a positive impression and handled everything with professionalism and honesty, especially when working through a minor miscommunication. Being straightforward and focused on finding a solution is exactly what the team strives for, and we’re glad it all came together in a way that worked for you. We also truly appreciate your continued trust in our service department over the years, and we’re glad your first sales experience with us was a good one. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SueJQ, Thanks for sharing your experience! It's great to hear that Mike, Will, and Brandon helped make your visit such a positive one. We're glad the team’s friendliness and professionalism stood out and that the process even felt fun along the way. Creating a welcoming and enjoyable experience is exactly what we aim for, and it’s wonderful to know that came through during your visit. We truly appreciate you taking the time to leave your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi C16SHORE, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience left you feeling disappointed, especially as a long-time customer who has purchased multiple vehicles with us. That means a great deal to us, and it’s never our intention for any customer to leave feeling uncertain or dissatisfied with the process. Our General Manager, Jamie, along with members of our management team, reviewed the full deal history with you in detail, including all worksheets, pricing structures, and final paperwork. We carefully went through each step of the transaction to try to clarify how the numbers were presented and how the final out-the-door figure was reached, including taxes, fees, and any optional products selected during the process. Our intent was to ensure full transparency and help reconcile any differences in understanding. We understand that, despite reviewing everything together, there remained a disconnect in how the agreed-upon pricing was perceived versus what was reflected in the final documentation. We regret that we were not able to reach a mutual understanding in this case, as we always strive to ensure every customer feels confident and clear throughout the entire buying process. Your feedback has been shared with our leadership team as part of our continued effort to improve clarity, communication, and transparency in every transaction. While we respect your perspective, we are truly sorry that this experience did not meet the level of trust you’ve had with us in the past. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi michaeldecicco26, Thanks for sharing your feedback. We’re sorry to hear about the inconvenience you’ve experienced with the rear liftgate height on your vehicle. We understand how frustrating that can be, especially after your purchase! We’d be happy to have a member of our team review this with you to see if there are any possible solutions or adjustments that could help improve usability. Please feel free to reach out so we can assist you further! Happy Driving, The Lester Glenn Subaru Team