Mike Castori | Page 17

Diagnostic fee is way out there compared to others. ..and had hidden fees. Came out to $314. NOT the $250 I was told...and they misdiagnosed. My Overheating issue was taken care of last year by this se ..and had hidden fees. Came out to $314. NOT the $250 I was told...and they misdiagnosed. My Overheating issue was taken care of last year by this service dept. And now its happening again. Only this time I was told it would cost me $1889. But I was already burned by diagnostic fee so I had to ask repeated questions to find out all the hidden fees,that would have really brought my total to well over 2k. SHADY Took Jeep to another company, and price was considerably cheaper, and found out that had your service depth fixed it correctly the first time, this issue would not have happened. So for your shady dishonest service department would gove 0 stars if I could. I will tell others about how they tried to scam me with hidden fees and false diagnosis, and lousy work done and dishonesty in covering up their lack of work at my expense. More

by EVE.EMERALD920 Verified Customer Verified Customer

Print

The customer service is always impecable and its start one you arrive to the service center. one you arrive to the service center. More

by maldonadojorge284 Verified Customer Verified Customer

Print

Every time we need their service looks like they are ready for us. Great service team. ready for us. Great service team. More

by jdesantiago Verified Customer Verified Customer

Print

Although it took a long time to get approval through Mopar, I was happy with my service manger. I do still have an issue with the infotainment system as it isn’t functioning properly. Mopar, I was happy with my service manger. I do still have an issue with the infotainment system as it isn’t functioning properly. More

by kbeck727 Verified Customer Verified Customer

Print

Mike is the best service rider I’ve ever had. Wiley Wright is the best salesman I ever had. I will follow them to wherever they go. Wiley Wright is the best salesman I ever had. I will follow them to wherever they go. More

by jeffmyflordarealestate Verified Customer Verified Customer

Print

Muy profesional y ayuda muy buena en la atención y servicio. La calidad de mi Dogde Ram 5500 es excelente servicio. La calidad de mi Dogde Ram 5500 es excelente More

by ramoncitodondeesta Verified Customer Verified Customer

Print

I am happy that my car is running better. I was upset that company changed the warranty. So what use to be covered from when the date of the original issue was is no longer valid. Which I I was upset that company changed the warranty. So what use to be covered from when the date of the original issue was is no longer valid. Which I was upset about. I am grateful that I have extended warranty coverage otherwise I would have not been able to get my issue fixed. Not nice that they changed the warranty policy. But what is done is done. Since the parts were on back order for a long time. More

by jaynegayhart Verified Customer Verified Customer

Print

Cape Coral Dodge is a fantastic place to get your car serviced. The facility is nice and clean and comfortable. serviced. The facility is nice and clean and comfortable. More

by kavin0 Verified Customer Verified Customer

Print

Mike Castori is the best service writer and service manager. Always courteous and truly concerned with the customers complaints and always puts the customer first. By far the best. manager. Always courteous and truly concerned with the customers complaints and always puts the customer first. By far the best. More

by jenbrent614 Verified Customer Verified Customer

Print

Took way to long. Started out slow. Sat in my car 5 min before anybody came Started out slow. Sat in my car 5 min before anybody came More

by keith76 Verified Customer Verified Customer

Print