Mike Castori | Page 65

A ++++ service, attention to customers concerns, Prompt service, I applaud the sales force which is totally backed by their service department service, I applaud the sales force which is totally backed by their service department More

by SMOLINO1105 Verified Customer Verified Customer

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This dealership has the best and cleanest service department I have ever seen. Ray runs a tight shop. department I have ever seen. Ray runs a tight shop. More

by pckk2883 Verified Customer Verified Customer

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Excellent service, knowledgeable friendly service manager. Vehicle was done in the time I was told. manager. Vehicle was done in the time I was told. More

by kevin.stefanic Verified Customer Verified Customer

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Friendly and attentive service department. Wait time was longer than expected, due to issues with downloads. Forgot to complete all items on the work order, which required a second visit. S Wait time was longer than expected, due to issues with downloads. Forgot to complete all items on the work order, which required a second visit. Service manager was helpful in making the return visit as quick as possible. More

by trutherfordcc Verified Customer Verified Customer

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the advisor was great and the team was fast getting our van out and back on the road. van out and back on the road. More

by jonclmb Verified Customer Verified Customer

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Mike Castori took care of me, he was great, first time there, seasonal resident from N.Y. had a issue with my new jeep. Thanks Mike! there, seasonal resident from N.Y. had a issue with my new jeep. Thanks Mike! More

by woodlawnlee Verified Customer Verified Customer

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I had some work done on my truck and it lasted three days and has failed again, the dealership is nice but the work i had done failed on me and i m 1500 miles from home. and has failed again, the dealership is nice but the work i had done failed on me and i m 1500 miles from home. More

by Michael.mccarthy Verified Customer Verified Customer

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Mike was outstanding and a pleasure to deal with. He worked to get me a good deal. He worked to get me a good deal. More

by jfairfieldwilliams Verified Customer Verified Customer

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As a 66 year old female, I gave Cape Coral Chrysler every opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly needing brake work. Instead of doing unnecessary work, I received a multipoint inspection and was told no work other than my oil change was needed. The price was less than expected, the inspection and oil change took less time than expected, and the waiting area was pleasant and especially clean and spacious during these Covid times! In addition, all service personnel were polite and friendly. I couldn’t be happier with my experience! More

by paula.branch Verified Customer Verified Customer

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I took my Ram 1500 in to have warranty work. The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an a The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an alignment performed /checked as the service writer showed me a graphic that he said my alignment was way off and I should have an alignment. I told him that it goes down the road straight as an arrow. But I agreed to have it checked anyway. Mind you this is a Ram 1500 2WD. He quoted the price and I agreed. The initial inspection showed that my left camber was out by 1° all else was perfect.. he says the alignment was completed and was ready. Great! I get the bill and he bills me for a 4 wheel alignment. Double the price I was quoted. He apologized and redid the bill. (He tried to pull one over on this old timer). I pay and get my keys and I’m off the lot driving home and it is now pulling to the right, a lot I didn’t have time to go back and spend another 4 hours having it readjusted. So I called and left a message. That was a week ago no call back. What really ticked me off was that all my dash info settings were played with… miles to Kilometer on the speedo, my trip A was now the clock. The trip B was now the direction of travel and the seat adjustment was for a 8’tall giant and my tire pressure’s are now 4-5 pounds over of when I brought the truck in. Still no return call. I really didn’t appreciate that someone probably the technician messed with my personal settings. I bought the truck there and up until this time service has been stellar 5 star. Not anymore. I will never have that service writer do anything for me again. I’ll have Lisa do it Not Mike. All he had to do was call me back instead sweep my concerns under the floor mat of his desk. Very disappointed, Mike P Estero, FL More

by Mikpross Verified Customer Verified Customer

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