Mike Castori | Page 67

As a 66 year old female, I gave Cape Coral Chrysler every opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly opportunity to take advantage of my service needs by mentioning that I was 1300 miles from home owning a Jeep with over 120,000 miles on it possibly needing brake work. Instead of doing unnecessary work, I received a multipoint inspection and was told no work other than my oil change was needed. The price was less than expected, the inspection and oil change took less time than expected, and the waiting area was pleasant and especially clean and spacious during these Covid times! In addition, all service personnel were polite and friendly. I couldn’t be happier with my experience! More

by paula.branch Verified Customer Verified Customer

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I took my Ram 1500 in to have warranty work. The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an a The warranty work was perfectly performed. It was when I drove up to the service area that they have those alignment detectors. I agreed to have an alignment performed /checked as the service writer showed me a graphic that he said my alignment was way off and I should have an alignment. I told him that it goes down the road straight as an arrow. But I agreed to have it checked anyway. Mind you this is a Ram 1500 2WD. He quoted the price and I agreed. The initial inspection showed that my left camber was out by 1° all else was perfect.. he says the alignment was completed and was ready. Great! I get the bill and he bills me for a 4 wheel alignment. Double the price I was quoted. He apologized and redid the bill. (He tried to pull one over on this old timer). I pay and get my keys and I’m off the lot driving home and it is now pulling to the right, a lot I didn’t have time to go back and spend another 4 hours having it readjusted. So I called and left a message. That was a week ago no call back. What really ticked me off was that all my dash info settings were played with… miles to Kilometer on the speedo, my trip A was now the clock. The trip B was now the direction of travel and the seat adjustment was for a 8’tall giant and my tire pressure’s are now 4-5 pounds over of when I brought the truck in. Still no return call. I really didn’t appreciate that someone probably the technician messed with my personal settings. I bought the truck there and up until this time service has been stellar 5 star. Not anymore. I will never have that service writer do anything for me again. I’ll have Lisa do it Not Mike. All he had to do was call me back instead sweep my concerns under the floor mat of his desk. Very disappointed, Mike P Estero, FL More

by Mikpross Verified Customer Verified Customer

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Customer service representative Mike Castori was ignoring me, as a customer. I will not return to this place ever. In written respond to my previous review, they promise that somebody will contact me to solv me, as a customer. I will not return to this place ever. In written respond to my previous review, they promise that somebody will contact me to solve my issue and this never happened. It is easy to ruin a good reputation, although much harder to earn it or repair. More

by jmbravojm Verified Customer Verified Customer

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Easy to schedule. Helpful upon arrival. Took a little longer than i anticipated, but there were multiple offers of food and beverages. Even provided a veterans disco Helpful upon arrival. Took a little longer than i anticipated, but there were multiple offers of food and beverages. Even provided a veterans discount without me having to inquire about it. Nice place to do business. More

by griefresources Verified Customer Verified Customer

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Went in to have recall work done, oil consumption. ..suggested I get oil change for $79....then later the service agent told me not to get oul.changed before returning for 2nd check. ..suggested I get oil change for $79....then later the service agent told me not to get oul.changed before returning for 2nd check. More

by sunnyandsissy Verified Customer Verified Customer

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If u wanna have the best experience in a company servicing your car and Customer Service. Come to Dodge Jeep Ram In Cape Coral Florida!!! They are all very Professional. servicing your car and Customer Service. Come to Dodge Jeep Ram In Cape Coral Florida!!! They are all very Professional. More

by transport2973 Verified Customer Verified Customer

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Very professional and quick to get the job done. Hourly rate rather steep. Mr. Castori was easy to talk to and honest. rate rather steep. Mr. Castori was easy to talk to and honest. More

by hfitz77 Verified Customer Verified Customer

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The service was good, only I missed the complementary car wash that they always offer. wash that they always offer. More

by noemalca Verified Customer Verified Customer

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First of all, I found making my service appointment a welcoming and pleasant experience. The person taking notes devoted full attention to me even though there was much going on around us. Secondly, ar welcoming and pleasant experience. The person taking notes devoted full attention to me even though there was much going on around us. Secondly, arriving at my appointment, and checking in was very efficient. I was asked again what service I wanted and explained various options to having comprehensive service in the future. This is my first time visiting this dealer and will not be the last. More

by WILKINSONJC Verified Customer Verified Customer

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Mike and the staff was very polite and professional and made sure my needs were addressed. made sure my needs were addressed. More

by j.sesso Verified Customer Verified Customer

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