Mike Crocker | Page 14

Best Service Department Anywhere Love Jim Hudson Toyota's Service Department. They are honest, dependable, and highly efficient. They produce great results, and they always try thei Love Jim Hudson Toyota's Service Department. They are honest, dependable, and highly efficient. They produce great results, and they always try their best to please me. I also highly recommend John Rectenwald in Sales. He was fantastic to work with and extremely knowledgeable. More

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Trust worthy service. I look my car into the shop for one thing and was called about several costly repairs that needed done. My service manager Mike Crocker asked me about I look my car into the shop for one thing and was called about several costly repairs that needed done. My service manager Mike Crocker asked me about any extended warrantis I might have purchased. I wasn't sure so he called for me and found that I in fact did. Thank you Mike for taking care of me! More

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Super Service Every time we go to Jim Hudson Toyota for service we are greeted warmly and promptly. When we don't have our paperwork in order (shame on us), the se Every time we go to Jim Hudson Toyota for service we are greeted warmly and promptly. When we don't have our paperwork in order (shame on us), the service representatives look up whatever we need and are so nice about it. Service is done so quickly that we are still eating lunch from the cafe when the serviceman comes to tell us the car is finished. We'll keep going back! More

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Got a new car for FREE! While enjoying coffee and cookies, the sales manager approached and said "What if we can send you out in a new Prius V with nothing out of pocket, and While enjoying coffee and cookies, the sales manager approached and said "What if we can send you out in a new Prius V with nothing out of pocket, and make your monthly payments go down?" And that's exactly what he did. Took my 2012 Prius V, which was in for 50,000 mile service (and in bad need of tires), and put me in a new one with same equipment (loaded) and 4 miles on it, just for signing the paperwork. Nothing down, 0% interest, first payment due in 2 months, payment same as it was. Couldn't be more pleased with the service I get at Jim Hudson. This is my third Prius. Put 140,000 miles on the first one. ~200,000 miles total! More

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Excellent customer service. My husband and I took our Rav4 to be serviced (part recall). We were aggravated to find out it would take two hours until we were told a shuttle would My husband and I took our Rav4 to be serviced (part recall). We were aggravated to find out it would take two hours until we were told a shuttle would take us to the mall while we waited. We had some shopping to do anyway! What a suprising service for a car dealership. We were very pleased and it ended up only taking 1.5 hrs...with a complimentary car wash and inspection! More

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excellent service Tons of replacement items on my 2004 sequoia. Fast, efficient service from parts ordered to installation to a complimentary rental car for the day. Tons of replacement items on my 2004 sequoia. Fast, efficient service from parts ordered to installation to a complimentary rental car for the day. I will definitely be back even though i now live in knoxville, Tn; I will schedule work when I am in Columbia workingon weekends. More

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They Go Above and Beyond in Their Customer Service I would highly recommend Jim Hudson Toyota to everyone. If I could have given a 10 star rating I would have. I have never before experienced such exc I would highly recommend Jim Hudson Toyota to everyone. If I could have given a 10 star rating I would have. I have never before experienced such exceptional customer service from any business. Their waiting area is fantastic and the food amazing! Any concerns/issues are dealt with promptly, efficiently and with your welfare as their foremost concern. Their shuttle service is far and beyond one of the best. Kudos to Mike, Dave and everyone at Jim Hudson I've ever had the pleasure to meet. More

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outstanding As usual my experience at Jim Hudson's Toyota was outstanding......my service rep, Mike Crocker, is always helpful and friendly. Wait time was a mini As usual my experience at Jim Hudson's Toyota was outstanding......my service rep, Mike Crocker, is always helpful and friendly. Wait time was a minimum this trip. More

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20,000 mile service Appreciate your help - I'm sold on Toyota - the vehicle dependability and the service department. The BLTs from the inside deli counter are pretty goo Appreciate your help - I'm sold on Toyota - the vehicle dependability and the service department. The BLTs from the inside deli counter are pretty good too [friendly]. I appreciate the professional effort Mike Crocker routinely provides. I like the fact that he suggests what I need to do such as tire balancing. FYI - this is my second Avalon. Thanks Will for stopping to say hi. Rob More

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Consistent Quality Service Having purchased my first Toyota from Jim Hudson in 2008, I have visited the service department regularly since that time. No one likes to take their Having purchased my first Toyota from Jim Hudson in 2008, I have visited the service department regularly since that time. No one likes to take their car in for service or repair, but my visits here over these years have been uniquely and consistently good. There are many reasons for this including quality automotive products, clean and well maintained facilities, and the many customer amenities that are available, especially, for us service "waiters". However, this dealership appears to have one of the best trained service departments I have ever experienced. Period. When I arrived, Jerry Kilgo wrote up my service request. During the process, he gave a detailed explanation of why I might be experiencing random brake noise with my Prius. He also explained why my car did not need a particular service that I requested and then he "handed me off" to Mike Crocker whom I had requested online to handle my service request. After a reasonable wait, Mike explained what the mechanic had done regarding the brakes (no cost), explained that a recall issue was addressed, told me what the cost of the visit would be, and told me what would be involved with my next factory recommended maintenance. As usual, Mike was very professional, personable, and consultative. I like that. More

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