Mike Ebert
Mike Ebert at Liberty Buick
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Mike Ebert

Finance Manager

Liberty Buick

8737 W Bell Rd
Peoria, AZ 85382

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4.5
111 Reviews

Dealership Experience

10 yrs, 10 mos

Industry Experience

11 yrs, 10 mos

Languages Spoken

English English

4.5

111 Reviews

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111 Reviews of Mike Ebert

October 05, 2024

Dealership Rating
Employee Rating

Everyone at the dealership was pleasant and helpful. Thanks to Mike for all his attention. More

by D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Willand

Oct 08, 2024

Liberty Buick responded

Thank you for your kind words! We're glad to hear that you found our team at Liberty Buick to be pleasant and helpful. Mike is dedicated to providing great service, and we appreciate you recognizing his efforts. We look forward to assisting you again in the future! Sincerely, Justin Sgro, General Manager

September 27, 2024

Dealership Rating
Employee Rating

We had the pleasure of working with Samuel yesterday, in buying our new Encore Buick. Thank you for all your knowledgeable advice on our selection of our new car! More

by Jplumme3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simon Mindrut, Samuel Giovino

Sep 27, 2024

Liberty Buick responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience working with Samuel on your new Encore Buick. Your satisfaction is our priority, and I'm grateful for your kind words about the knowledgeable advice provided. I look forward to seeing you again at Liberty Buick! Enjoy your new ride! Sincerely, Justin Sgro, General Manager

September 27, 2024

Dealership Rating
Employee Rating

Friendly courteous knowledgeable awesome dealership to do business with. Would recommend friends and relatives to this dealership. More

by Daniel_gdowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Giovino

Sep 30, 2024

Liberty Buick responded

Thank you so much for your kind words! I'm thrilled to hear you had such a positive experience at Liberty Buick. Your recommendation means a lot to me, and I look forward to welcoming you and your loved ones in the future. If you need anything, feel free to reach out! Sincerely, Justin Sgro, General Manager

September 13, 2024

Dealership Rating
Employee Rating

We were treated with kindness and was not pressured! !! Thank you so much Sam Givino and Mike in finance!!! More

by mamabird1611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Giovino

Sep 16, 2024

Liberty Buick responded

Thank you so much for your kind words! I'm thrilled to hear that you felt treated with kindness and without pressure during your visit to Liberty Buick. It's great to know that Sam and Mike made a positive impression. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Justin Sgro, General Manager

July 13, 2024

Dealership Rating
Employee Rating

I normally don't write reviews but my dealings with Kody Christensen at Liberty Buice was above and beyond what I expected with a car dealership. It was one of The only dealerships that didn't use a" Bate a More

by service.exchange
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Willand , Kody Christensen

Jul 16, 2024

Liberty Buick responded

Thank you for taking the time to share your experience with us at Liberty Buick! I am thrilled to hear that Kody provided you with exceptional service and that you had a transparent and positive car-buying experience. Your kind words mean a lot to me, and I appreciate your recognition of our commitment to honesty and integrity. I look forward to welcoming you back for your next visit, and I'll be here to assist you every step of the way. Thank you again! Sincerely, Justin Sgro, General Manager

April 24, 2024

Dealership Rating
Employee Rating

Liberty Buick always gives us great customer service. I just had my oil changed and they washed my car. I love this dealership! More

by josephcano80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benny Bungert , Edwin Castro

Apr 26, 2024

Liberty Buick responded

Joseph, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Ed Trueblood

February 19, 2024

Dealership Rating
Employee Rating

Very clean open environment. All salespeople seemed very pleasant including the manager and finance manager. More

by Julianljaeger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simon Mindrut , Chris Husso

Feb 21, 2024

Liberty Buick responded

I appreciate you for letting others know about your experience, Julian! If you ever need anything, please don't hesitate to let us know. Take care! Sincerely, Justin Sgro, General Manager

February 08, 2024

Dealership Rating
Employee Rating

I love Liberty Buick as a dealership. My sales person Charles MacDonald is a fantastic sales person along with always finding me a great deal. He even came to my house to help me with pro More

by diannjoh1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2024

Liberty Buick responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Justin Sgro, General Manager

September 28, 2023

Dealership Rating
Employee Rating

Just helped my daughter buy her first car in her name--the new Envista. She wanted it so bad and Justin Grubb and his team at Liberty Buick made it happen and it was so seamless and easy for her. Th More

by melanieruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Grubb, Tim Johnson

Sep 29, 2023

Liberty Buick responded

Thank you for taking the time to write about your experience with us, Melanie! At Liberty Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Justin Sgro, General Manager

August 25, 2023

Dealership Rating
Employee Rating

This is by far the worse dealership and abuse of the elderly that I have experienced. My 79 year old mother received a letter from her car insurance stating that they were salvaging her car and she wou More

by Nick
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Aug 28, 2023

Liberty Buick responded

Unfortunately, I cannot go into too much detail on this matter out of respect for the customer. This is not the customer that wrote this review. The customer seemed very embarrassed when we called her about an Attorney General complaint that we received from her a few weeks ago.We later found out she did not write an Attorney General complaint. The complaint was written by her child but her child used her email address and also fraudulently signed her name on the Declaration Section seven stating that he or she was the customer.When we saw this, we immediately called the customer, she was surprised and had no idea what we were talking about. This was also after we cashed her check and it was good.The customer then reached out to the Attorney General Department and had it removed within a couple of days stating it was not her who made the complaint. Again, without going into too much detail, we did have a down payment issue at first, we never called the customer and threatened her. She just decided to put a different amount down then the original amount which was fine but it did make her payment increase, the customer was aware of this and agreed to this. The customer originally came in needing a vehicle with another person that actually drove her here and negotiated the whole deal to make sure she got a great deal and to protect her from making any wrong decisions. The person who wrote this review never mentions this part. Then the customer's friend leaves her here to take delivery of the vehicle she was purchasing that same day.She did not have a vehicle because the insurance company was totaling her vehicle. The customer changed the down payment because somebody talked her into keeping the salvage title vehicle many weeks later. Having the salvage title vehicle and the new vehicle the customer asked if we could purchase the vehicle back and we did. The customer was happy and content. The person who wrote this review states "and off we sent her with this SUV" this is true because the customer did not have a car rental, she was told her car would be salvaged and the person who brought her in to buy the vehicle left after negotiating the deal. I think my staff did a great job and made the right decision for the customer that evening. The person also states the General Manager was out for three weeks this is true; I went on a 12-day Cruise with my family and then had a five-day meeting in California. There was nothing shady about me being gone for a few weeks, it was the truth. My manager that was in charge did speak to the customer several times and worked everything out with her to make her happy.We really take care of our customers, please I urge you not to take my word for it read all the reviews. You will see I personally answer every review that is not a perfect five star. Our managers are very involved in all situations and I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history, this is also out of 2,400 Dealers across the country! We always take unhappy customers very, very seriously. Thank you Justin Sgro General Manager

Sep 01, 2023

Nick responded

Wow, after reading all the misinformation included in your response it makes me wonder what valued employee of the dealership is telling this to you. As I mentioned numerous times in my review I am not the one whom your dealership took advantage of, it was clearly my almost 80 year old mother. If you think her children are just going to stand by as a dealership clearly takes advantage of a senior citizen, I’ve got a bridge to sell you in Brooklyn. So yes, I am going to review with her what happened during her trip to the dealership and yes my sister is going to help her file a complaint against the dealer. She worked very close with my sister to ensure that everything mentioned in the report was what my mother experienced at the dealership and after her visit. I am not sure who reports to you and said she did not know about the report but that is a complete lie. She knew it very well as all the information came directly from her. One piece of information which you have correct is that she did call to have the report which she filed with the Attorney General removed, but only after numerous threats from your valued employee, Mike Ebert. She was terrified from conversations directly with Mike Ebert that the dealership was going to do various things to her, ranging from bankrupting her (which they have come close to doing), taking her 1 bedroom condo from her to charging her with perjury. He seemed to come up with a new threat to her almost daily. I truly couldn’t believe what my mother was telling me this guy was threatening her with. You should be very proud to have him be a part of your team. One of the best parts of your reply was when you stated that my aunt, who is the one who brought my mother to the dealership, negotiated the entire deal. Now that is somewhat comical. I have spoken to my mother and my aunt and they both said that my aunt never even was at the table when the car was being discussed. So once again, whoever blatantly lied to you about the process that took place, I would question his employment. Or question his integrity. Then again, not sure any of you have any integrity after this debacle. But the best is yet to come. I find out later that my mother could not handle the constant threats mentioned above from your model employee Mike Ebert. He told her she could return the used car back and as long as she gave the dealership 5k. She returned to the dealership and Mike had some more tricks up his sleeve to scare my mother. He mentioned to her that now this used car is a month older so model had been further updated and she would have to pay an additional 3k!!! And then on top of that he mentions she owes two months of car payments (approx. $500 each). So after all was said and done he made my mother, whom once again is 80 years old and on a fixed income, pay 10k before he would allow her to return the car. So even though she returned to the dealership 2 days after her initial visit to say she can not afford the deal to which the response was that it is too late and it would be impossible to cancel the deal. She brought the car home and it sat in a garage for the entire time it was in her possession. So then she was threatened and told that if she brings the dealership 5k they will let her return it to that turning to 10k within minutes of her returning to the dealership. Please let me know with your automotive wisdom how this used automobile cost the dealership 10k which they had to charge my mother? So once again this is my 80 year old mother, who has minimal money in the bank and only a small 1 bedroom condo to her name. This man constantly threatened her for weeks that he would take pretty much everything from her if she didn’t pay the dealership this money. You should be very proud of having employees whom would stoop to such a level. In your entire response you act as though my mothers children (my sister and I) were manipulating my mother in order for her to get one over on this top notch dealership that you run. But in reality, the only manipulating was done by your employees to not only get my 80 year old mother to agree to a ridiculous contract, but also to eventually threaten her numerous times before taking over half the savings she has left in order to cancel this deal.

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