Mike Ebert
Mike Ebert at Liberty Buick
Refer Me

Mike Ebert

Finance Manager

Liberty Buick

8737 W Bell Rd
Peoria, AZ 85382

Contact Me
4.7
106 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.7

106 Reviews

Write a Review

106 Reviews of Mike Ebert

April 24, 2024

Dealership Rating
Employee Rating

Liberty Buick always gives us great customer service. I just had my oil changed and they washed my car. I love this dealership! More

by josephcano80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benny Bungert , Edwin Castro

February 18, 2024

Dealership Rating
Employee Rating

Very clean open environment. All salespeople seemed very pleasant including the manager and finance manager. More

by Julianljaeger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simon Mindrut , Chris Husso

Feb 21, 2024

Liberty Buick responded

I appreciate you for letting others know about your experience, Julian! If you ever need anything, please don't hesitate to let us know. Take care! Sincerely, Justin Sgro, General Manager

February 08, 2024

Dealership Rating
Employee Rating

I love Liberty Buick as a dealership. My sales person Charles MacDonald is a fantastic sales person along with always finding me a great deal. He even came to my house to help me with pro More

by diannjoh1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2024

Liberty Buick responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Justin Sgro, General Manager

September 28, 2023

Dealership Rating
Employee Rating

Just helped my daughter buy her first car in her name--the new Envista. She wanted it so bad and Justin Grubb and his team at Liberty Buick made it happen and it was so seamless and easy for her. Th More

by melanieruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Grubb, Tim Johnson

Sep 29, 2023

Liberty Buick responded

Thank you for taking the time to write about your experience with us, Melanie! At Liberty Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Justin Sgro, General Manager

August 25, 2023

Dealership Rating
Employee Rating

This is by far the worse dealership and abuse of the elderly that I have experienced. My 79 year old mother received a letter from her car insurance stating that they were salvaging her car and she wou More

by Nick
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Aug 28, 2023

Liberty Buick responded

Unfortunately, I cannot go into too much detail on this matter out of respect for the customer. This is not the customer that wrote this review. The customer seemed very embarrassed when we called her about an Attorney General complaint that we received from her a few weeks ago.We later found out she did not write an Attorney General complaint. The complaint was written by her child but her child used her email address and also fraudulently signed her name on the Declaration Section seven stating that he or she was the customer.When we saw this, we immediately called the customer, she was surprised and had no idea what we were talking about. This was also after we cashed her check and it was good.The customer then reached out to the Attorney General Department and had it removed within a couple of days stating it was not her who made the complaint. Again, without going into too much detail, we did have a down payment issue at first, we never called the customer and threatened her. She just decided to put a different amount down then the original amount which was fine but it did make her payment increase, the customer was aware of this and agreed to this. The customer originally came in needing a vehicle with another person that actually drove her here and negotiated the whole deal to make sure she got a great deal and to protect her from making any wrong decisions. The person who wrote this review never mentions this part. Then the customer's friend leaves her here to take delivery of the vehicle she was purchasing that same day.She did not have a vehicle because the insurance company was totaling her vehicle. The customer changed the down payment because somebody talked her into keeping the salvage title vehicle many weeks later. Having the salvage title vehicle and the new vehicle the customer asked if we could purchase the vehicle back and we did. The customer was happy and content. The person who wrote this review states "and off we sent her with this SUV" this is true because the customer did not have a car rental, she was told her car would be salvaged and the person who brought her in to buy the vehicle left after negotiating the deal. I think my staff did a great job and made the right decision for the customer that evening. The person also states the General Manager was out for three weeks this is true; I went on a 12-day Cruise with my family and then had a five-day meeting in California. There was nothing shady about me being gone for a few weeks, it was the truth. My manager that was in charge did speak to the customer several times and worked everything out with her to make her happy.We really take care of our customers, please I urge you not to take my word for it read all the reviews. You will see I personally answer every review that is not a perfect five star. Our managers are very involved in all situations and I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history, this is also out of 2,400 Dealers across the country! We always take unhappy customers very, very seriously. Thank you Justin Sgro General Manager

Aug 31, 2023

Nick responded

Wow, after reading all the misinformation included in your response it makes me wonder what valued employee of the dealership is telling this to you. As I mentioned numerous times in my review I am not the one whom your dealership took advantage of, it was clearly my almost 80 year old mother. If you think her children are just going to stand by as a dealership clearly takes advantage of a senior citizen, I’ve got a bridge to sell you in Brooklyn. So yes, I am going to review with her what happened during her trip to the dealership and yes my sister is going to help her file a complaint against the dealer. She worked very close with my sister to ensure that everything mentioned in the report was what my mother experienced at the dealership and after her visit. I am not sure who reports to you and said she did not know about the report but that is a complete lie. She knew it very well as all the information came directly from her. One piece of information which you have correct is that she did call to have the report which she filed with the Attorney General removed, but only after numerous threats from your valued employee, Mike Ebert. She was terrified from conversations directly with Mike Ebert that the dealership was going to do various things to her, ranging from bankrupting her (which they have come close to doing), taking her 1 bedroom condo from her to charging her with perjury. He seemed to come up with a new threat to her almost daily. I truly couldn’t believe what my mother was telling me this guy was threatening her with. You should be very proud to have him be a part of your team. One of the best parts of your reply was when you stated that my aunt, who is the one who brought my mother to the dealership, negotiated the entire deal. Now that is somewhat comical. I have spoken to my mother and my aunt and they both said that my aunt never even was at the table when the car was being discussed. So once again, whoever blatantly lied to you about the process that took place, I would question his employment. Or question his integrity. Then again, not sure any of you have any integrity after this debacle. But the best is yet to come. I find out later that my mother could not handle the constant threats mentioned above from your model employee Mike Ebert. He told her she could return the used car back and as long as she gave the dealership 5k. She returned to the dealership and Mike had some more tricks up his sleeve to scare my mother. He mentioned to her that now this used car is a month older so model had been further updated and she would have to pay an additional 3k!!! And then on top of that he mentions she owes two months of car payments (approx. $500 each). So after all was said and done he made my mother, whom once again is 80 years old and on a fixed income, pay 10k before he would allow her to return the car. So even though she returned to the dealership 2 days after her initial visit to say she can not afford the deal to which the response was that it is too late and it would be impossible to cancel the deal. She brought the car home and it sat in a garage for the entire time it was in her possession. So then she was threatened and told that if she brings the dealership 5k they will let her return it to that turning to 10k within minutes of her returning to the dealership. Please let me know with your automotive wisdom how this used automobile cost the dealership 10k which they had to charge my mother? So once again this is my 80 year old mother, who has minimal money in the bank and only a small 1 bedroom condo to her name. This man constantly threatened her for weeks that he would take pretty much everything from her if she didn’t pay the dealership this money. You should be very proud of having employees whom would stoop to such a level. In your entire response you act as though my mothers children (my sister and I) were manipulating my mother in order for her to get one over on this top notch dealership that you run. But in reality, the only manipulating was done by your employees to not only get my 80 year old mother to agree to a ridiculous contract, but also to eventually threaten her numerous times before taking over half the savings she has left in order to cancel this deal.

June 16, 2023

Dealership Rating
Employee Rating

Salesman Darius Petcu was totally professional, and, extremely helpful. A great plus for the dealership. More

by RDU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darius Petcu

Jun 16, 2023

RDU responded

GREAT EMPLOYEE, AND, GREAT SERVICE.

May 18, 2023

Dealership Rating
Employee Rating

Thank you to everyone at Liberty Buick for assisting me with my purchase. Justin G did a wonderful job and it was a pleasure working with him. Everyone was very friendly and welcoming. I would return for a More

by KayReed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Grubb

May 19, 2023

Liberty Buick responded

Thank you for reaching out, Kay! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Justin Sgro, General Manager

January 19, 2023

Dealership Rating
Employee Rating

Justin made sure my experience at Liberty Buick went well and was positive. Even after the purchase of my vehicle, Justin was willing to answer some more questions I had. More

by A2885T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Grubb

Jan 20, 2023

Liberty Buick responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Justin Sgro

January 08, 2023

Dealership Rating
Employee Rating

Professional organized empathetic really are about the customer. This is our 4th Buick at this dealership. More

by Helengarland42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Zimmerman

Jan 10, 2023

Liberty Buick responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Justin Sgro

December 26, 2022

Dealership Rating
Employee Rating

Everything was great The whole process was easy The salesman was very professional and helpful. Liberty Buick is the best More

by Marilynst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Edwards

Dec 28, 2022

Liberty Buick responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Justin Sgro

1
...

Dealership Inventory (381 Vehicles)

new 2024 Buick Encore GX car
2024 Buick Encore GX
new
EBONY TWILIGHT exterior
CVT
Front-wheel Drive
new 2024 Buick Encore GX car, priced at $24,890
2024 Buick Encore GX
new
Summit White exterior
CVT
Front-wheel Drive
new 2023 Buick Envision car, priced at $38,385
2023 Buick Envision
new
White Frost Tricoat exterior
Automatic
All-wheel Drive
used 2022 Tesla Model 3 car, priced at $24,729
2022 Tesla Model 3
used
N/A exterior
Automatic
Rear-wheel Drive
new 2024 Buick Encore GX car, priced at $24,090
2024 Buick Encore GX
new
Ocean Blue Metallic exterior
CVT
Front-wheel Drive
new 2024 Buick Encore GX car, priced at $25,385
2024 Buick Encore GX
new
Moonstone Gray Metallic exterior
CVT
Front-wheel Drive