Mike Farrell

My 2024 Jeep Grand Cherokee 4xe has had a persistent overheating issue and has been in service five times since April 20, 2026. Despite multiple diagnostic attempts, repairs, and involvement of Jeep tec overheating issue and has been in service five times since April 20, 2026. Despite multiple diagnostic attempts, repairs, and involvement of Jeep technical support, the problem remains unresolved with no clear timeline or root cause identified. During this time, I have not been provided a loaner vehicle because the service dealer did not originate my lease, and the only option offered is rental reimbursement, which is not practical due to out-of-pocket costs. At this point, I am still making lease payments while without reliable transportation and relying on public transit. I have not received a clear resolution path despite repeated . More

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Great experience very friendly Very great people they take there time with you step by step jay explains every bank detail Doug took his time with me and made me feel very comfortab Very great people they take there time with you step by step jay explains every bank detail Doug took his time with me and made me feel very comfortable More

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Fantastic bunch of helpful people to deal with ! My family has been dealing with Island auto since the beginning of their establishment. When push comes to shove they are the most responsible and re My family has been dealing with Island auto since the beginning of their establishment. When push comes to shove they are the most responsible and reliable people to deal with in this industry. I personally want to thank mr joe smith Y salesman and especially mr Marcello Sciarrino owner for their time and effort in every possible way. Another piece to this pie would be mr MIke Farrell who completes the task upon request as the General manager of the sales floor. There is no reason to go anywhere else but island auto for all your automotive needs. More

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Jerome Antoine was so helpful through the entire experience Just go down and see the General manager Mike and Jerome Antoine and they will walk you through it. They will answer all your questions give you the b Just go down and see the General manager Mike and Jerome Antoine and they will walk you through it. They will answer all your questions give you the best options. I couldn't be more happy with the sales team and the dealership. Thanks again Island Jeep !!!!! More

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Impress I had the pleasure of dealing with the most amazing team of professionals I have ever dealt with. Thank you for making the heads go away by fixing my I had the pleasure of dealing with the most amazing team of professionals I have ever dealt with. Thank you for making the heads go away by fixing my car with the most happiest attitude ever. More

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RAM 1500- Customer Review My experience was great with the sales team. Mr. Bill Knight was very kind and helpful interms of giving the knowledge about my new RAM 1500. I str My experience was great with the sales team. Mr. Bill Knight was very kind and helpful interms of giving the knowledge about my new RAM 1500. I strongly recommend to get your new car from Island group. More

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My new 2019 Jeep 2day thanku again Joe Smith !! Jeep customer since 2004 7 new Jeeps. I’ve been an island Jeep resident since 2011, 4 New Jeeps from Island Chrysler Jeep hylan blvd. They always did Jeep customer since 2004 7 new Jeeps. I’ve been an island Jeep resident since 2011, 4 New Jeeps from Island Chrysler Jeep hylan blvd. They always did right by me, MY GUY JOE SMITH best salesman in the biz. Expert in saving u money & getting u the best deal, If U Want to buy or lease see My man JOE SMITH, he will advise you guys u get u the best deal (makes the whole expierience easy, stress free, very personable, I consider Joe Smith a friend, since day one in 2011 proved over & over again to be a man of his word. Go ask for JOE SMITH at Island Jeep on hylan blvd Staten Island. More

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Great customer service, beautiful showroom! Doug and Mike were phonomenal , they were informative and personable. I would recommend them to everyone. Thank you for your patience and for maki Doug and Mike were phonomenal , they were informative and personable. I would recommend them to everyone. Thank you for your patience and for making it a smooth and easy process! More

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Amazing He’s great helps you with everything you want go to him he’s also funny, and he’ll get you into the car you want He’s great helps you with everything you want go to him he’s also funny, and he’ll get you into the car you want More

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Couldnt ask for a smoother ride Mike and Doug were extremely helpful and knowledgeable. The entire staff was attentive and hands on. Would come back and refer friends to shop here Mike and Doug were extremely helpful and knowledgeable. The entire staff was attentive and hands on. Would come back and refer friends to shop here More

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