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Mike Geraghty
Mike Geraghty at Sunset Ford

Mike Geraghty | Page 25

Sales Professional

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
5.0
528 Reviews

Born and Raised: St. Louis MO Where did I go to High School: CBC High School Married: Two Boys : Blake 18 years old , Kyle 16 years old Hobbies : Golf & Fishing

Dealership Experience

18 yrs, 5 mos

5.0

528 Reviews

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528 Reviews of Mike Geraghty

September 19, 2021

Dealership Rating
Employee Rating

I've purchased both new and used vehicles at Sunset, and Cory has handled all my purchases. His vehicle and sales knowledge has made my purchases easy. Never felt pressured! The entire team at Sunset whethe More

by KevinM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Pupillo , Jason Schrijver

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Sep 20, 2021

Sunset Ford responded

Thank you for sharing this with us! It is such a pleasure working with you, and our team appreciates your repeat business. We wish you all the best, and we are here for any future needs. See you next time!

August 17, 2021

Dealership Rating
Employee Rating

I had the opportunity recently to work with Mike on a new vehicle purchase for the 3rd time this year. Mike makes the process very easy and is incredible to work with. He is willing to help out on any item More

by Jdixon656
Customer Service
Friendliness
Recommend Dealer
Yes
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Aug 18, 2021

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team always enjoys working with you, and we appreciate your repeat business. Enjoy your new car. We will see you next time!

August 08, 2021

Dealership Rating
Employee Rating

I stopped in for information on a vehicle. I spoke with Keith he answered all my questions gave me the information I needed to talk my wife into coming up to look at it. More

by jltakas00
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Boerding , Jason Schrijver

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Aug 09, 2021

Sunset Ford responded

Thank you so much for stopping in to see us! Our team is always here to help, and we hope to see you again!

July 31, 2021

Dealership Rating
Employee Rating

What a wonderful experience, it was like stepping back in time, the way all dealerships should operate. No haggling, just asked for a better trade in. Mike was a great example of a salesmen no pressure jus More

by klmenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Lombard , Larry Sidberry

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Aug 02, 2021

Sunset Ford responded

Thank you so much for sharing this with us! Our team strives to make car buying as simple as possible, and it is great to hear that they took care of you. We wish you all the best, and we will see you next time!

July 01, 2021

Dealership Rating
Employee Rating

There were a few glitches (title not found before I left, no owners manual ) but those were resolved (title mailed, owners manual ordered on eBay ). The only thing that left a really bad taste in my mouth wa More

by CHAZHEARN
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Clinton Sowards , Jason Schrijver

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Jul 02, 2021

Sunset Ford responded

Thank you for taking the time to share this with us. Our team strives to provide the best possible service from start to finish, and we do apologize for the glitches you had. We hope to have the opportunity to earn your future business. Please let us know if there is anything more we can do for you. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

June 25, 2021

Dealership Rating
Employee Rating

Hi i would not recommend this place. The service bad. More

by B_KINCAIDE
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Mike Konersmann, Treff LaPlant

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Jul 09, 2021

Sunset Ford responded

We are sorry to hear that you left without the 5-star experience we aim for. At your convenience, give us a call. We would like to discuss this further so we can address any issues. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

Oct 13, 2021

Sunset Ford responded

Mr. Kincaide, thank you for the opportunity to help resolve your issues. We pushed CNA Warranty to cover a portion of this repair, initially the total repair was denied. After getting them to cover $2614.40 between the repair and rental, Sunset Ford covered the remaining balance of $696.94. Your purchase of a used 2017 Explorer w/ 73K miles came with window tint from the prior owner. Aftermarket equipment/accessories like this are not covered under any repair whether that's Ford or CNA. Meaning if the windows must be replaced then re-installation of aftermarket window tint is the responsibility of the owner. I also recall prior conversations about removing the window tint and there were no concerns, at that time. Your comments are disappointing. Sunset Ford has been supporting the local community and charities for 109 years. We do not prey on customers & you are not a victim. Between CNA & Sunset Ford we covered $3311.34 to get your window issue resolved. We wish you all the best, thank you. Pete Heutel

Oct 18, 2021

Sunset Ford responded

CNA did deny the claim in its entirety, but we pushed back and finally got a large portion of it covered. That took time plus we had delays in parts, which is pretty much standard nowadays with worker shortages and parts/shipping constraints. Regardless, I do agree that it took too long to get to this point. I sincerely apologize for that, thank you for your business Dwight. Pete Heutel

Jul 10, 2021

B_KINCAIDE responded

Good evening Mr Heutel. Yes i did not get your 100 + year service. When chosen your dealership i i hoped that i would received just that. After beginning to end. I walked away not feeling that. I will reach out to you. Thank you.

Oct 11, 2021

B_KINCAIDE responded

So im back once again for the 2nd go round of service to my truck. I will cut thru the chase. Sunset ford drop the ball at the finish line. They did work and did not fulfill the work all the way to the end. Now im very mad and disappointed at the out come. They had a opportunity to cross the finish line but didnt and sunset ford could had won. Its so sad today that dealers do this as they continue to prey on customers. We are victims to deals when it comes to buying today. Take the money get rich and take what you got. Poor service poor customer service and poor quality of the vehicles. This is the time we are in.

Oct 18, 2021

B_KINCAIDE responded

Hello. Mr. Heutel. Hope you are having a great day. I am very thankful for the work that you have done. However after going back and forth. It took 6 months for you to fix something that i brought to your attention when i purchased the vehicle and was told that you was not going to fix it even tho it was covered by the warranty you out right told me over and over no you was not going to fix it. Consider what the warranty said. Now i truly don't remember us having a conversation about not having to not put back the tent. But in the conversation i remember was to put the old windows back with the tent . Now you want to charger me $100 dollars after the fact to replace the tent. When for that cost of $100 you covered the hold thing and be done with it and cross the Finish Line. So in my eye you didn't compleat the whole job. For that amount compare what you bring in on purchases of new and used and repairs. Then that's what troubles the heck out of me. You could have made a great show after all the trouble and everything to have just replaced the to sheets of film and everybody would be happy. But at the end of all the effort that you and me went thru leaves a sour feeling in me about you company. Everything that it took to get this far goes to show how much some dealers care really about the buyers that comes to them and spends money at there company. Have a great day Mr. Pete Heutel. Dwight kincaide 10-17-2021

June 18, 2021

Dealership Rating
Employee Rating

I purchased a used car that was as clean as those in the showroom. The service was excellent and we were never rushed to complete transactions. Everyone was cordial and always had a smile on their face. I w More

by TPINKF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Pupillo , Jason Schrijver

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Jun 21, 2021

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we wish you many happy miles with your vehicle. Enjoy and come back to see us!

June 08, 2021

Dealership Rating
Employee Rating

I had seen a truck in automotive advertisement and decided to check it out. I was amazed on how accurate the description was of the actual vehicle. Everyone was very helpful and professional. I was More

by Jasonbarley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jun 08, 2021

Sunset Ford responded

We appreciate you sharing this and for giving our team the chance to work with you! Our team wishes you all the best, and we look forward to having you back again in the future. Thank you!

June 05, 2021

Dealership Rating
Employee Rating

I worked with Mike and Clinton to trade in my F150 and they were great! They gave me a fair price and made the entire process easy. I highly recommend. More

by KevinB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jun 07, 2021

Sunset Ford responded

Thank you for the kind words and recommendation! We hope to see you again!

May 29, 2021

Dealership Rating
Employee Rating

A very professional sales staff that made the purchase process clear and complete. A would recommend this dealership to my friends and coworkers for their vehicle purchases. More

by RICHARD.LAPLANT
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Lombard

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Jun 01, 2021

Sunset Ford responded

We appreciate the 5-stars and your recommendation! Our team wishes you many happy miles, and we are here for any future needs. Come back and see us again!

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