Mike Gervais
Mike Gervais at Gervais Ford
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Mike Gervais | Page 4

Service Manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
95 Reviews
5.0

95 Reviews

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95 Reviews of Mike Gervais

April 02, 2018

Dealership Rating
Employee Rating

Repair Excellent service. Great communication and wonderful to work with. It’s the reason why I buy all my personal and commercial vehicles from the Gervais More

by DDALY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Gervais

Jun 08, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford for both your sales and service. We do our best to make sure you are aware of the process for both Sales and Service, because we want you to make the decisions that are best for you. I am glad we can continually offer excellent service. Thank you for choosing Gervais Ford for your service.

March 21, 2018

Dealership Rating
Employee Rating

2004 F150 Repairs Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge More

by JL173
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jenn Tocci , Lisa Mullins

Jun 06, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford. its never fun when a truck is having issues, but you came to the right place, we specialize in trucks and as you saw we take the time to go over the issues and help you understand what they are so that you can make the best decision about your repairs. I am glad we could help get you and your truck back on the road Quickly and Safely. Thank you for choosing Gervias Ford as your automotive guide.

March 21, 2018

Dealership Rating
Employee Rating

They are the best. I am always happy with their work and the service and with Dick in Parts. And I have an old truck too. They washed the underside of my car for me las More

by JJCWHITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum, Lou Cummings , Tracy Rust

Jun 07, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service and thank you for a wonderful review. We are so glad that we and Dick Wheeler could provide you with excellent service. Thank you so very much for allowing us to be your automotive guide.

February 26, 2018

Dealership Rating
Employee Rating

service department Mike is a great guy and is always a pleasure to work with. All the members of the Gervais service team are easy to work with. Thanks for your support! More

by TOMG4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 27, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford, Mike is a really great guy, always ready to help, and get you and your vehicle get back on the road safely and quickly. I am glad he could do that for you and give you a good experience. Thank you again for choosing Gervais Ford and Thank you for allowing us to be your automotive guide.

January 22, 2018

Dealership Rating
Employee Rating

Excellent service, friendly and kept me informed of what was Scheduling was very quick and easy and the communication with me was excellent. Also were able to finish the repairs in a very timely manner More

by CBOSWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford, we do our best to make sure you and your vehicle get back on the road safely and quickly. For us, we keep the customer in the loop and informed through each step of the process. It’s your vehicle and we want you to know what is being done. I am glad we give you a good experience. Thank you again for choosing Gervais Ford and Thank you for allowing us to be your automotive guide.

January 21, 2018

Dealership Rating
Employee Rating

Simply the best automotive dealer in the New England area. Mike Geravis is patient, caring and thoughtful. He will never steer you in a direction that is miss leading. Mike will always advise and direct the c More

by Skip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 24, 2018

Gervais Ford responded

Thank you so much for the wonderful review. Mike and our Service team work hard to make sure we check over your vehicle thoroughly. Our goal is to get you and your vehicle back on the road safely and quickly.Plus we look for solutions to best help you. Thank you again for choosing Gervais Ford for your service and letting us be your automotive guide.

January 03, 2018

Dealership Rating

Quality of service I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and s More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 11, 2018

Gervais Ford responded

Thank you for leaving us a review and helping us to improve. we are so terribly sorry we did not provide you with an excellent experience. We would like it if you would please contact Dean Farnum at 978 772 6600 x625. He would love to chat with you to full understand the situation and would also like to make it up to you. Thank you for choosing Gervais Ford and thank you for helping us to improve.

December 20, 2017

Dealership Rating
Employee Rating

Excellent service We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. More

by GMullenElevatorEng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings

Dec 29, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

December 05, 2017

Dealership Rating

Sticker,oil change, tire rotation. Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great prof More

by willy12nu69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 13, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best in our Quick Lane to get you and your car back on the road Quickly and safely. Plus, it is our goal to keep you informed along the way. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 04, 2017

Dealership Rating
Employee Rating

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! More

by BCASEY758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson , John Santoro

Dec 12, 2017

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for the wonderful review. We do our best to deliver the best to you with every visit. Bill and JJ are wonderful examples of that. Keeping clients informed and helping them choose the option best for them. We are client centered and even our owners chip in to be a part of the day to day operations to help keep everything on track. Thank you for choosing gervais Ford and we are so glad we are able to be your Automotive Guide.

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