Mike Gould
Mike Gould at Gervais Ford
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Mike Gould | Page 8

Quicklane manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

Contact Me
5.0
91 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

42 yrs, 6 mos

Specialties & Trainings

automotive repair refinish and sales

5.0

91 Reviews

Write a Review

91 Reviews of Mike Gould

March 02, 2017

Dealership Rating
Employee Rating

Starter Issue After four visits Truck still doing same thing ??? I don't know what to think I'm puzzled that this problem can not be fixed More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings

Mar 06, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, I am sorry we have not been able to solve your issue, I have mad the Service Manager Dean Farnum aware and I encourage you to reach our to him. Thank you for choosing Gervais ford and we will work to find the right solution for your vehicle.

Mar 10, 2017

Gervais Ford responded

We are so excited, we did finally find you a solution, unfortunately it took some time but we wanted to make sure we got the Job done right and keep you and your truck safe on the road. Thank you for your patience, and for choosing Gervais Ford for your Service.

February 23, 2017

Dealership Rating
Employee Rating

As always, great service In ad out in less than an hour for an oil change and tire rotation, they fixed a vibration that showed up over the winter. Very happy with Gervais Sa More

by DBAIRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We are so happy we could get you and your vehicle back on the road quickly and safely, Thank you again for choosing Gervais Ford.

February 23, 2017

Dealership Rating

A Fair Deal Identified what was needed and potential extra work. Unfortunately the extra work had to be done with the accompanying added expense. I feel that I go More

by Ford Owner
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum

Feb 24, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to keep all our clients well informed and apart of the process. It is our goal to keep you and your vehicle safe on the road. Thank you again for choosing Gervais Ford, we are glad we could be your trusted resource for Service,

February 10, 2017

Dealership Rating
Employee Rating

Thumbs Up for Gervais Service! The Gervais Crew was very courteous, good listeners, professionals and ultimately fixed my truck with a smile. They did exactly what they said they w More

by JOHN.ALBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum , Tracy Rust

Feb 10, 2017

Gervais Ford responded

Thank you so very much for choosing Gervais Ford for your service. We do our best to give you excellent service that keeps you and your vehicle happy and on the road safely. I am so glad we could do that for you. Thank you again for choosing Gervais Ford.

February 09, 2017

Dealership Rating
Employee Rating

Awesome prompt service Incredibly professional staff make the process quick and painless. Would highly recommend to anyone who needs either recalls or repairs on their vehi More

by Chris L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum, Mike Gervais, Jenn Tocci, Lou Cummings , Lisa Mullins, Mathew Rosenlund, Tracy Rust

Feb 09, 2017

Gervais Ford responded

Thank you so very much for coming to see us at Gervais Ford, and the wonderful review as well. We do our best to make the process simple and as fast as possible for everyone, We are so happy we could be at our best for you. Thank you for choosing Gervais Ford.

January 26, 2017

Dealership Rating
Employee Rating

Tire Pressure Had issue with my tire pressure light on my Ford Focus (2008) .. brought it in ... cost me nothing they adjusted the air in my tires and checked to ma More

by Rich P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike is awesome

Jan 28, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for service, We are so glad we could help you with your Focus and get you back on the road safely, Thank you again for coming in to see us for Service we are glad to help.

January 24, 2017

Dealership Rating
Employee Rating

Brakes I called fast lane because my brake pedal went to the floor.. they told me to come in as soon as I could. The next morning I got a call that it was More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings

Jan 24, 2017

Gervais Ford responded

Thank you for visiting Gervais Ford for Service, I am so very glad we could help you stay safe on the road. Our goal is to keep you safe on the road, and of course breaks are top priority. Thank you again for choosing Gervais Ford, we are here to help.

January 20, 2017

Dealership Rating
Employee Rating

Quick Lane Service I've used this service four times so far and they really are quick! Also, the waiting room is nice and clean and the complimentary coffee is good. More

by Whater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 23, 2017

Gervais Ford responded

Thank you so very much for choosing the Gervais Ford Quick Lane we do our best to live up to the name and get you out on the road again safely. Thank you so very much for choosing Gervais Ford.

January 19, 2017

Dealership Rating
Employee Rating

Great service!!!! Had front brakes and tires put on. Had 1:00 appointment and got there at 12:30 and they took the car right in and within 90 minutes it was ready. More

by linda.winn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 23, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford, We do our best to get you safely back on the road as quickly as possible. We are so glad we could do that and get you in early. Thank you again for choosing Gervais Ford.

January 19, 2017

Dealership Rating
Employee Rating

As always, great service Just had my oil change at Gervais Quick Lane and as usual they did a great job very prompt. I have a 2012 Ford Escape Limited Fwd with V6. Bought it n More

by BDR5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 23, 2017

Gervais Ford responded

Thank you for coming into Gervias Ford for service, we do our best to get you back on the road quickly and safely, also its awesome that we have been able to help you for the life of your vehicle and we wish your Ford Escape many more wonderful miles. Thank you again for choosing Gervais Ford.

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