Mike Grady | Page 8

Best vehicle purchase experience ever. This company is amazing! We will buy here again. Thanks This company is amazing! We will buy here again. Thanks More

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The service is always top notch and no pressure. I've bought and sold a car with the team at CBB and highly recommend it. I've bought and sold a car with the team at CBB and highly recommend it. More

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Quick and easy process to sell my car. Also had the best offer among buyers. Also had the best offer among buyers. More

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Super easy and no pressure sales and vehicle purchasing. Would definitely consider using them again in future purchase/sale. Would definitely consider using them again in future purchase/sale. More

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They were super easy to deal with and gave a fair price for my vehicle. They appear to be a very reputable dealer plus they have some very nice late-model cars. for my vehicle. They appear to be a very reputable dealer plus they have some very nice late-model cars. More

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I recommend that anyone who is considering using Certified Benz and Beemer HIGHLY reconsider. We have had the worst experience purchasing a vehicle with them. Their finance guy lied to us and to Certified Benz and Beemer HIGHLY reconsider. We have had the worst experience purchasing a vehicle with them. Their finance guy lied to us and told us that if we purchased a key fob protection program, we could use it to get a 2nd key since ours only came with one. When I called the vendor they advised that was not true and we should seek a refund from the dealer. When I called to get a refund, all they said was "sorry, the finance guy was new he didn't know" and issued the refund that took over 6 weeks to receive. On that phone call the manager David said I should call other BMW dealerships to see if they will give me a discount on a key fob since they have relationships with dealerships. Instead of offering to call them himself because of the mistake their employee made, he advised that I do it myself. The last thing I am going to do is call a random dealership and ask for a discount when they do not know me or the situation, nor should I have to. This was CBB's mistake and they should take the responsibility. When I sent this situation over to Jack Schneider (THE OWNER) David called back and said "You misunderstood me, I said I will call other dealerships and get see if we can get a discount" if that was the case, why did he never get back to me with any information on a discount? On 7/29/22 David ended up telling me that he will have his parts department look into their cost for me in an email but I didn't hear back from him, yet again. It wasn't until 8/26/22 (almost a month later) that I sent a follow up email (again) advising that I never heard back, he sent a response saying that he "thought" he sent information before but didn't and let me know the cost of a 2nd key fob with CBB's discount. When we purchased the vehicle there was an issue with the rear vent that we were promised they would take care of for me. They said they couldn't look at it and take care of it that day because the service department was closed. They told me their service department would call me to schedule it, but again, they never did. When I called to schedule it, nobody knew what I was talking about and they told me I would be responsible for the cost. It took so many back and forth calls and being sent all around in order to finally get it scheduled. Weeks later they finally agreed to fix it. I took it in to be fixed and when they returned the vehicle to me the face cover of the whole console was broken and wouldn't stay shut. I then had to call back and get it rescheduled for them to fix what they broke. They did make this convenient for me by offering to drop off a loaner vehicle and pick up my vehicle from my house so that I wouldn't have to arrange being dropped off and picked up. This was actually a big help, but it was to fix the console that they broke. When we purchased the vehicle, Manny the salesman talked over and over how this dealership was different from any other dealership and such a family oriented place but that was not the case for us. The ONLY person who did what he said he would do and actually followed through was the service acquisition specialist Mike Grady, and we greatly appreciate him. I sent 2 emails to the owner Jack Schneider over the course of all the issues I had since purchasing the vehicle but he wasn't able to be bothered with responding. As a small business owner, I understand the importance of trying to make it right for my customers, and Jack couldn't care less. In my emails I advised that I would like to give him the chance to make it right before writing a review (that they keep asking me to write) but even that didn't matter to him. Certified Benz and Beemer has been a headache since purchasing our vehicle and I wouldn't recommend this place to ANYBODY. More

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Sold my car to the internet department at a fair price with good communication throughout the entire process. with good communication throughout the entire process. More

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This is the second time I do business with this dealership and I come from El Paso, TX. Great selection of used cars and I could get warranty coverage on my purchase, that was a good thing to have. dealership and I come from El Paso, TX. Great selection of used cars and I could get warranty coverage on my purchase, that was a good thing to have. My deal was done mostly over the internet and phone and I closed the deal at the showroom. Mike Grady was outstanding in his dealings with me. More

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They bought our BMW from us at a fair price. Easy and quick transaction! Would do business with them again Easy and quick transaction! Would do business with them again More

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This was perhaps the smoothest auto transaction I have experienced!!! Mike Grady was informative and honest! Great dealership !!!! experienced!!! Mike Grady was informative and honest! Great dealership !!!! More

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