Mike Gravelle
Mike Gravelle at Springs Automotive Group - Platte Ave

Mike Gravelle | Page 2

General Manager

Springs Automotive Group - Platte Ave

3499 E. Platte Ave
Colorado Springs, CO 80909

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51 Reviews

Dealership Experience

14 yrs, 4 mos

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rated

51 Reviews

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51 Reviews of Mike Gravelle

August 31, 2019

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Employee Rating

Great service They were extremely helpful and whiling to bend over to help out highly satisfied with the respect and care from the staff and highly satisfied with t More

by Andrewcole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Claros, Adam Shotwell, Johnnie Stellabotte, Oscar Zambrano

August 06, 2019

Dealership Rating
Employee Rating

Wow Great place Estevan Gaitan did a great job from start to finish got me 4 new tires and windshield there was only 1 key an a fob so he got me a phone number for a More

by Carguy2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Lujan JR , Estevan Gaitan, Steve Hunt, Johnnie Stellabotte

April 23, 2019

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Employee Rating

Giving used car salesmen a bad rep Johnny and the whole crew at Springs Automotive Group are the reason we get a slimy, dirty feeling when we know we have to go to a used car dealership More

by MDD49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Claros, Johnny Lanigan, Oscar Zambrano

Apr 24, 2019

Springs Automotive Group - Platte Ave responded

We're very sorry to hear how your experience after the purchase is described. I was able to reference the ticket for the cooling fan repairs that were made, and it appeared at that time that everyone was in agreement that the repair was handled correctly. I'm sorry to hear that the vehicle had another issue not long after, and if there is anything that the vehicle still needs after those repairs, I would be glad to see what we can do to assist. The notes on file with the service department also mentioned that a jack and tool kit were ordered, but that they have not been able to reach you to coordinate pick up. If there is anything that I can do to leave your opinion of our company off on a better note than this review suggests, or assist with anything service related for the vehicle, please contact me directly. Regards, Mike Gravelle - General Manager - info@springsautomotivegroup.com - 719-477-0900

May 01, 2019

Springs Automotive Group - Platte Ave responded

I sincerely do apologize for your frustration and your experience. I did some research on my end and this is what I found out: we purchased the vehicle on November 19, 2018 from CarMax with 19439 miles. The vehicle was inspected at their location on November 21, 2018 with 19440 miles. It was found to be safe and road worthy, and thus sold to you on January 4, 2019 with 19469 miles. We in no way intended for you to have the experience that you have had nor for any part of the vehicle to fail. With that being said, I understand that we did participate in the cost of repairing a cooling fan shortly after the warranty period expired, but I don’t feel that we should be responsible for repairs done at another service facility with no prior knowledge. If you would like to discuss this more in person or over the phone, you can reach me at 719-477-0900 or at 3499 E. Platte Ave. Colorado Springs, CO 80909.

Apr 29, 2019

MDD49 responded

I called 3 times and asked to speak with Oscar, twice being sent to email and once being hung up on. One of the times my salesman Johnny answered and didn't bother to ask how I was or what's up, he just sent me right to voicemail. In both voicemails, I gave Oscar the opportunity to step up and do the right thing. No response. It seems to me that any attempt to offer assistance on any FURTHER issues after I have spent $2,000 on repairs on a vehicle that you never even checked out and should not have sold is completely insincere. I am proceeding with a social media blitz, the BBB, and local t.v. stations, as well as contacting the Attorney General.

April 05, 2019

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Employee Rating

Did the impossible Went in originally to look at a Dodge Ram that was at one of the other dealerships and it was gone. Ended up taking a different truck for a spin, hone More

by DodgeGuy0462648261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Claros, Adam Shotwell, Oscar Zambrano

Apr 05, 2019

Springs Automotive Group - Platte Ave responded

We were SUPER happy to help you out and would do it over and over again if you let us! This is the exact experience that everyone should have when looking for their next vehicle and we are here to provide it. Honestly, the honor is all ours when it comes to getting a soldier what they are looking for, so thank you for letting us be there for you. We are happy to help in any way we can. Thank you again for your kind words! If you need ANYTHING, please don't hesitate to call us at (719) 477-0900!!

March 11, 2019

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John Lannigan I brought my daughter into the dealership to look for a used car. Johnny listened to want she wanted and the price range she needed. Johnny started wi More

by Pally55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Lanigan

February 16, 2019

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Employee Rating

Beat dealership, on my momma Real as it gets These dudes will keep it real, bend over bckwards for you to try and make it happen, as well as the ladies employed. These fools spit More

by dick_nrye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Huntington, Dwayne Lujan JR , Frank Claros, Chuck Connor, Tim Eickmeier, Abby Gehrig, Adam Shotwell, Oscar Zambrano

January 08, 2019

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Great dealership Had an awesome experience they worked with me and put me in a car I liked they weren't pushy awesome experience. I would recommend them if you are loo More

by Jeffjr141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Claros, Johnny Lanigan, Oscar Zambrano

December 08, 2018

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Employee Rating

Easy Peasy Very easy going people at this dealership, no pressure whatsoever, great selection of vehicles. If they don’t have what you’re looking for, they will More

by Garcia’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Eickmeier

Dec 08, 2018

Springs Automotive Group - Platte Ave responded

Thank you for your review! And you are 100%, absolutely right. If we don't have what you are looking for, we will most definitely find it for you if you allow us the time to do so. Most of the time, we can find a better deal than you'd be able to find on your own. What's more? We service vehicles too, so please give us a call at (719) 477-0900 for anything you need, Garcia!

September 18, 2018

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Employee Rating

Mercedes purchase The professional staff at Springs Automotive Group made the purchase of our Mercedes an easy and enjoyable experience. The sales staff (Willie and Est More

by Guyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Estevan Gaitan, Willie Wesley

Sep 25, 2018

Springs Automotive Group - Platte Ave responded

Thank you for the feedback! We are happy to hear of your great experience at Springs Automotive Group, and we are grateful for choosing us for your automotive needs. We will be sure to pass along your praises to Willie, Estevan, and Mike. We look forward to serving you again in the future!

September 13, 2018

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Employee Rating

First time buyer, great experience! This was my first time buying a new car, I had a previous car that was completely paid off (and bought from a family friend) so a dealership was a who More

by AriannaDolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Eickmeier, Estevan Gaitan, Abby Gehrig

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