Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 15

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

November 24, 2022

Dealership Rating
Employee Rating

Good quick service. I will be returning from now on for my oil changes and any other repairs or maintenance or parts needed. More

by rf1862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 24, 2022

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Employee Rating

My service was excellent I am a customer for life because they treat me wonderful More

by rdebose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 23, 2022

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Employee Rating

They doing a great job and good on advertising the wait time is not too long More

by latifadiallo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

Nov 23, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 22, 2022

Dealership Rating
Employee Rating

Wonderful service center. Only place I go for all of my Toyota needs. They are respectful and timely. I’ve worked with them for over 3 years they have always treated me like f More

by HIBA.ROSACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 22, 2022

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Employee Rating

I made my appointment online. I dropped my car off for maintenance and repairs. I ran some errands. While I was out they called and said my car was ready. When I was done wi More

by donald.borazanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 21, 2022

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Employee Rating

This dealership has trouble finding auto technicians to service cars on a Saturday. I scheduled an appointment for a specific repair,struts for the front only to find no one and parts were here service More

by LENVITTORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 19, 2022

Dealership Rating
Employee Rating

You’re not offered services that you don’t need. One other dealer does so. More

by jamesgordon1941@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

Nov 21, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 17, 2022

Dealership Rating
Employee Rating

Great and we appreciate the attentiveness provided. Thank you for your time and making us feel important. More

by Skuznik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 12, 2022

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Employee Rating

Great Customer Service! I love Metro Toyota. They are super kind and treat us like family! We wouldn’t go anywhere else More

by Melissa Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert S

Nov 16, 2022

Victory Toyota of Brook Park responded

Melissa, Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road, running it’s best. We'll look for you again in the future!

November 11, 2022

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Employee Rating

It was easy to book online and so far I have not had any more issues. More

by klginley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2022

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles issue was easily resolved and we got you back on the road. Please let us know if there is anything else we can help with!

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