Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 16

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

November 11, 2022

Dealership Rating
Employee Rating

I normally have great experiences with this dealership but this past time was very very disorganized and it was incredibly frustrating. I think there was a lack of communication from department to departm More

by kileybohatka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers

Nov 11, 2022

Victory Toyota of Brook Park responded

Sorry you had issues on your last visit, please call chris shillinger 216-898-2940 to discuss this so we can make sure your visits here in the future are trouble free.

November 11, 2022

Dealership Rating
Employee Rating

Amazing. Good service, communication, wait time and care. They also washed the car. Great dealer More

by NIKESH.SHARMA0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

Nov 14, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2022

Dealership Rating
Employee Rating

They found my problem and fixed it. Car running quieter and feels snug as when I first got it. Fast and efficient! More

by betsyenglish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

Dealership Rating
Employee Rating

I have been buying cars at Metro forever. I would never go anywhere else. I am treated extremely kindly and with great respect. I appreciate their knowledge and help More

by bmaniker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

Dealership Rating
Employee Rating

Fixed my moonroof problem. Found the part I needed in their inventory. Took about 20 minutes. Great job 👍 More

by TESLERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 06, 2022

Dealership Rating
Employee Rating

Advisor Mike H was great. He kept me informed and notified me as soon as my car was done More

by debsyms58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

Nov 07, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Dealership Rating
Employee Rating

Fantastic service by everyone I met. Kind of annoying being constantly bounced around to different departments when calling. More

by NICKMCCAUSLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 04, 2022

Dealership Rating
Employee Rating

The service representative was friendly and clearly explained the services being done and how long it was going to take. Thank you! More

by ryanjm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 03, 2022

Dealership Rating
Employee Rating

Very friendly and professional from the phone call all the way to the visit..thanks for keeping my 4runner in tip top shape More

by Dave ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 02, 2022

Dealership Rating
Employee Rating

Great people. Friendly and helpful. And the facility had a fantastic waiting room. I recommend this Dealer and location. More

by DS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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