Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 19

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

October 11, 2022

Dealership Rating
Employee Rating

Best service center in the area. The people are nice and work quickly. Also the waiting area is amazing. I love the coffee bar. More

by Seth10222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Victory Toyota of Brook Park responded

Seth, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We agree - our service team is fantastic! We hope to see you again in the future and please enjoy your Toyota!

October 06, 2022

Dealership Rating
Employee Rating

Somewhat easy to schedule the appointment. Person I spoke with to schedule was not the friendliest person I have encountered at Metro Toyota. Service was prompt. More

by dfmann51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Victory Toyota of Brook Park responded

Thank you for the kind words, were happy the the schedule was easy and that we got your vehicle service done in an efficient manner. If you'd like to contact me about the scheduling interaction please feel free to reach out so we can use it as a training experience. chadh@metrotoyota.com

October 06, 2022

Dealership Rating
Employee Rating

Service Center always give me a great job, even though they made a mistake and blew my passenger headlight during an oil change! They covered it so it’s all good!! More

by ramoncistrunk78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Victory Toyota of Brook Park responded

Were sorry that happened to your vehicle while in our care, but it's great to hear that they took care of it correctly. Thank you for the business and we'll look forward to seeing you again.

October 06, 2022

Dealership Rating
Employee Rating

Friendly people and fast service. I love Metro Toyota. Good prices and the get to the point. More

by EDNACEPERO16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 05, 2022

Dealership Rating
Employee Rating

Metro Toyota was so efficient and so quick and getting back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone More

by dan.marlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 05, 2022

Dealership Rating
Employee Rating

Great service always Toyota has great people who make you feel like you matter. Always helpful. More

by Marylynn3568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 05, 2022

Dealership Rating
Employee Rating

Very helpful , saved me time and money gentleman explained everything with patience and understanding thanks More

by joemey@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Victory Toyota of Brook Park responded

Thank you for your awesome feedback, and thank you for choosing Metro Toyota for your service needs.

October 05, 2022

Dealership Rating
Employee Rating

Quick service. Got in and out quickly no issues. Made life easier with the convenience More

by Kg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 05, 2022

Dealership Rating
Employee Rating

The always do it right the first time. Reasonable pricing. But hopefully they get some inventory soon I need a new car. More

by SAMER_SALEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Please reach out to us about the car that you are looking for, we get cars in every day. We'll help you find what you are looking for. Take care! 216-267-7000

October 05, 2022

Dealership Rating
Employee Rating

Service department always courteous, friendly and very knowledgeable. Work is detailed and explained perfectly. Very happy doing business with Metro. More

by Barb Nekvinda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers

Oct 08, 2022

Victory Toyota of Brook Park responded

Repeat l business means so much to us, Thank you! I'm sure that if you need any help Mike will be glad to get it for you, we'll see you again in the future!

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