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Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 18

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

October 20, 2022

Dealership Rating
Employee Rating

Metro let me schedule online and I got in right away. My local dealership schedules me weeks away. Metro is so much more convenient. More

by Kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yacek Nazarczuk, MIKE BALIS

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Oct 20, 2022

Victory Toyota of Brook Park responded

Hello Kathleen, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Oct 20, 2022

Kathleen responded

Thank you for being so accessible and friendly!

October 20, 2022

Dealership Rating
Employee Rating

Professional,Friendly,Caring. Metro Toyota will take care of all your needs.Staff is superb. More

by FA.STOLARSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ramona Plumlee , Craig Budziak, Christopher Lombardo

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Oct 20, 2022

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

Oct 20, 2022

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Oct 20, 2022

FA.STOLARSKI responded

My pleasure! See you soon!

October 20, 2022

Dealership Rating
Employee Rating

Friendly Well organized Nice place to work while you wait for your car Coffee appreciated Arranging maintanance via webpage very convenient Competent More

by jcspils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

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Oct 20, 2022

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles was serviced and we got you back on the road with a hot cup of coffee. Please let us know if there is anything else we can help with!

October 20, 2022

Dealership Rating
Employee Rating

Dealer was nice clean had coffee available while I waited didn’t like they tried to upsell me brakes on a car I just bought certified. Seems shady. More

by Gregpthegoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 20, 2022

Victory Toyota of Brook Park responded

Greg, We'd like to hear more about this. Can you please give us a call? Chris S 216-898-2940

October 19, 2022

Dealership Rating
Employee Rating

Very friendly and attentive from arrival to finish of my appointment. Will definitely return to and recommend Metro Toyota More

by roseg5831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Oct 19, 2022

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that the service teams efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 15, 2022

Dealership Rating
Employee Rating

Service department wonderful! Car fixed right! 2 issues...1 my car was returned to me with the passenger seat reclined back all the way like a bed.Why?? Never put my passenger sea More

by alwing517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 17, 2022

Victory Toyota of Brook Park responded

We are sorry if the passenger seat was moved into a different position, we probably needed to get under the dash to work on the problem, it should have been returned to it's normal position. If you are still having a problem with the TPMS please give me a call and we'll help figure it out, thank you for taking the time to let us know! Chris s 216-898-2940

October 14, 2022

Dealership Rating
Employee Rating

Mike of the service area always treats me like I'm the most important person there. He is wonderful and cares, and always tries to give me the best deal. More

by wadsgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 17, 2022

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 11, 2022

Dealership Rating
Employee Rating

Always clean, pleasant staff, service is quick and I never have to wait to get an appointment. More

by Smh71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anastasia Kaluszyk

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Oct 12, 2022

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that the staff made the servicing of your Toyota so easy and efficient. Have a great fall!

October 11, 2022

Dealership Rating
Employee Rating

Total professional dealership. Didn’t try to up sell service that we brought the vehicle in for. More

by davemanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 12, 2022

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

October 11, 2022

Dealership Rating
Employee Rating

Not at all through with repair services. Fix for the gasoline tank did not work. Took in to look at rear brakes. Did not at all take time to examine brakes . They just just drove the car More

by David Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Oct 11, 2022

Victory Toyota of Brook Park responded

Sorry you are still having issues please call service manager Chris Shillinger 216-898-2940 to discuss this further.

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