Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 22

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

August 12, 2021

Dealership Rating
Employee Rating

Don't expect any attention to detail or consideration for your own time. I had front brake work and tires rotated on a Tacoma, and it was undrivable at highway speed the first time I picked it up. Had to be More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 13, 2021

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

August 10, 2021

Dealership Rating
Employee Rating

Very easy folks to work with. Typically I am in and out in no time. I wish the prices were better but you get what you pay for and here it is quality. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

August 06, 2021

Dealership Rating
Employee Rating

Very efficient and courteous. Always take our vehicles there and our son takes his to Metro! We trust them! Thank you for making our life’s easier. More

by rnbwcop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

August 03, 2021

Dealership Rating
Employee Rating

I always get great service and can trust that I won’t be taken advantage of. The waiting area is clean, comfortable and I appreciate the coffee that is provided. More

by jeanlwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maggie Colan

Aug 04, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

August 03, 2021

Dealership Rating
Employee Rating

They have wonderful customer service. They are on time with appointments. They don’t try to oversell repairs. The waiting lounge is clean with coffee and tea. More

by carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 28, 2021

Dealership Rating
Employee Rating

Excellent efficient Easy to make an appointment. Very Excellent efficient Easy to make an appointment. Very accommodating and friendly on phone. Got there early but they were ok with that . Listened t More

by GOMALLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 23, 2021

Dealership Rating
Employee Rating

This dealership has excellent quality and service. I have been going there for about 30 years now. The employees are very attentive to a person's needs and are very friendly. More

by Eyeonfrnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Chris Shillinger

Jul 27, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 22, 2021

Dealership Rating
Employee Rating

Best dealership, from sales, to financing to service. Professional and clean . Highly recommend this dealership - Friendly and efficient service every time we have been there. More

by patc1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 21, 2021

Dealership Rating
Employee Rating

Great service every time! The service technicians are always friendly and helpful! Great waiting area if you need to wait for your car it has plugs and TVs More

by Brown9634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Shillinger

Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 20, 2021

Dealership Rating
Employee Rating

Very easy to drop off vehicle. Work was done quickly. Took 15 minutes for my car to be brought up though once I arrived to pick up. All in all I was very pleased. More

by Vlxpilot33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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