Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 24

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

June 23, 2021

Dealership Rating
Employee Rating

Really appreciated that they were able to squeeze me in for an unexpected service need! More

by Melinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

Jun 24, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 21, 2021

Dealership Rating
Employee Rating

Very friendly very good job and short time I am very happy they check up my car and change oil. More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Jun 22, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 18, 2021

Dealership Rating
Employee Rating

There was a part was left in the truck and I pointed out, when I got my vehicle apart was gone and they said it was nowhere to be found so yes very disappointing More

by JBIRD95352002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Yacek Nazarczuk, Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Jun 29, 2021

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

June 16, 2021

Dealership Rating
Employee Rating

I’ve been using Metro Toyota service since 1992. Much better than Brunswick Toyota service imo. Bought 8 cars from Dan Schneider to date. He’s very well informed and a pleasure to deal with. More

by Jacriswell19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Joe Rogers , Maggie Colan, Dan Schneider

Jun 17, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 16, 2021

Dealership Rating
Employee Rating

The made me pay 140 for a diagnostic to tell me they could properly diagnose my car because the battery was dead so I feel it was a waste of money and I still don’t know what’s wrong with my car More

by Deirdre14hearts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 29, 2021

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

June 16, 2021

Dealership Rating
Employee Rating

From the moment we walked through the door there was a sense of professionalism and an eagerness to work with us that other dealerships we had visited lacked. No pressure. No one shadowing us as we checke More

by CATPACK5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anastasia Kaluszyk, Ken Schneider , Craig Budziak, Christopher Lombardo

Jun 16, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 13, 2021

Dealership Rating
Employee Rating

Long time customer, usually very happy with sales and service. Had an issue during my most recent maintenance visit. Chris, the service manager, reassured me that the problem will be properly addressed. More

by DETTMERFAMILY4035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Jun 14, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 12, 2021

Dealership Rating
Employee Rating

Have been going here for service for over 35 years. Dependable and trustworthy. Scott is great. I met Mike Thursday and he was polite and explained things well More

by SIERRAJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Jun 14, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Scott Barrier and Mike Hana loved working with you and so did our team. Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 10, 2021

Dealership Rating
Employee Rating

Great job and time for the best service for the money and the best short wait for the work done with recommended work was accurate More

by Sands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Jun 11, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 09, 2021

Dealership Rating
Employee Rating

The employees were great! My van was ready to go in less than an hour. I highly recommend get your car serviced here. Thank you! More

by Bidak317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Jun 10, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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