Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 25

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

May 31, 2021

Dealership Rating
Employee Rating

Service was quick and very informative, Mike was my service writer very polite young man, give him a raise please, and then give yourself one More

by PAS938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Mike Hana loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

May 27, 2021

Dealership Rating
Employee Rating

Great customer service every time I come in! They are efficient, knowledgeable, and very understanding. Great people, and I will definitely be back for my services More

by milami923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore

May 29, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

May 26, 2021

Dealership Rating
Employee Rating

Fair and friendly. Comfortable waiting area. Been coming to same dealership for years. Usually very satisfied. Have recommended the dealership to many friends and relatives. More

by znmstrt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

May 29, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

May 19, 2021

Dealership Rating
Employee Rating

The service took longer and cost more then when I was quoted when I arrived there I wouldn’t have waited if I know that More

by GINLEYJOHN48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Victory Toyota of Brook Park responded

Thank you for your business! - Metro Toyota Customer Care Team

May 06, 2021

Dealership Rating
Employee Rating

Timely & Attentive. Diagnosed the problem in due time and properly advised me regarding all the necessary upcoming steps. Further followed up on after service instructions for picking up my car. More

by Staki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Victory Toyota of Brook Park responded

Hi Staki, Thank you for taking the time to share your experience with our Metro Toyota Service Center and for your kind words about Mike Hana. He truly makes each one of his customers feel informed and advised on the necessary upcoming steps and follows up to ensure you are taken care of. Let us know if you need anything. Stay safe and happy driving, Metro Toyota customer care Team

May 04, 2021

Dealership Rating
Employee Rating

Service is always quick and on time. Very Clean and staff is very helpful and friendly. Never have had a problem making an appointment on the internet. More

by epaschke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

May 13, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words about our Metro Toyota Service Center! Stay Safe and Happy Driving, Metro Toyota Customer Care Team

April 29, 2021

Dealership Rating
Employee Rating

The Service associate was very polite, quickly started the work, and had the truck completely ready and washed in 1 hour. Fantastic job and experience! More

by TOCAMIMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Ibrahim

Apr 30, 2021

Victory Toyota of Brook Park responded

We appreciate you sharing your experience with us and thank you for allowing us the opportunity to earn your business!

April 21, 2021

Dealership Rating
Employee Rating

My visit was fast, efficient and identified a problem that i was struggling figuring out. courteous and did the work as expected, cost was reasonable More

by S.L.COLLINS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2021

Victory Toyota of Brook Park responded

Thank you for stopping in and your great review! See you next time. - Metro Toyota Customer Care Team

April 21, 2021

Dealership Rating
Employee Rating

I brought my car in for an oil change, tire rotation, fluid topoff. The waiting area was very pleasant, the employees were accommodating and the service was timely. More

by monaleelu
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Chris Shillinger

Apr 22, 2021

Victory Toyota of Brook Park responded

Thank you for sharing your experience and come back any time! - Metro Toyota Customer Care Team

April 05, 2021

Dealership Rating
Employee Rating

Always professional and always fast! Metro Toyota Always professional and always fast! Metro Toyota takes care of you in every way. I come in now for maintenance service and they always treat me More

by rodrigo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2021

Victory Toyota of Brook Park responded

We thank you for such kind words and we truly appreciate you sharing your experience with us!

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