Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 29

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

September 20, 2020

Dealership Rating
Employee Rating

We've used Metro service and sales departments since the late 70s, and have had exceptional service throughout that time, recommending them to family and friends. More

by jjdenham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Greenfield

Sep 24, 2020

Victory Toyota of Brook Park responded

Talk about loyalty...wow. Thank you for stopping in again and your kind words. People like you are the reason we wake up every day happy. Have a great day.

September 17, 2020

Dealership Rating
Employee Rating

Top notch service with each and every visit...The Top notch service with each and every visit... The Service Dept. goes out of their way to completely explain any repairs needed and the pricing of sa More

by SHARONHUELSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore

Sep 24, 2020

Victory Toyota of Brook Park responded

BOOM! We love to hear this. Thank you for stopping in.

September 02, 2020

Dealership Rating
Employee Rating

Took car in for routine tire rotation and brake inspection. Upon returning home with car I noticed the passenger tires were not rotated. I know this from a scrape on rim and slight tire slice...tir More

by RShobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 19, 2020

Dealership Rating
Employee Rating

Great experience, as usual.Everyone there is always courteous, friendly, and efficient.This has been my go to dealership for years. I'm never disappointed. More

by joerover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2020

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your thoughts. We appreciate it. Have a great day.

August 17, 2020

Dealership Rating
Employee Rating

Slow, bad good service. It appears that MT is busier than usual after they opened again. The outside tent is a good addition for customers waiting. More

by A_KHAVARAN
Recommend Dealer
Yes
Aug 20, 2020

Victory Toyota of Brook Park responded

Thank you for the 5 star review!

August 13, 2020

Dealership Rating
Employee Rating

In and out efficiently and effectively. All areas requested were addressed. I was called when work completed. What more do I need to say. Works for me. More

by coinkeeper
Recommend Dealer
Yes
Aug 14, 2020

Victory Toyota of Brook Park responded

Thank you for stopping in! We appreciate your business and 5 star rating. Have a great day!

August 04, 2020

Dealership Rating
Employee Rating

Very efficient operation I've been going to Metro Toyota since September of 2015 & I have never had a bad experience with the service center. The waiting area is well stocked More

by EDDURMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Chris Ollar

Aug 04, 2020

Victory Toyota of Brook Park responded

This is music to our ears! Thank you for stopping back in and staying loyal. We value customers like you and we appreciate your kind words. Have a great day and see you next time.

August 03, 2020

Dealership Rating
Employee Rating

My Go to place for repairs My vehicle gets the best of care at Metro Toyota! It is my go to place for repairs since I purchased my car 14 years ago. More

by NANVAL23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2020

Victory Toyota of Brook Park responded

14 years of quality service and customer loyalty...thank you! We love to hear this and thank you for the kind words.

July 29, 2020

Dealership Rating
Employee Rating

On time, courteous and professional The above pretty well illustrates why I have been a loyal customer of Metro service for 15 years. I can't predict the future, but if I have a Toyota, More

by Allen Kline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2020

Victory Toyota of Brook Park responded

Thank you, Allen. We appreciate your loyalty and thank you for stopping in. People like you are the reason we are still around. Have a great day.

July 22, 2020

Dealership Rating

Routine "maintenance service". Organized Friendly staff Good service Nice sitting area Great space for children to kill time while waiting. Good Snacks. Great drinks at no cha More

by tatumca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Craig Budziak, Sarah Byrne, Taylor Cervelli, Maggie Colan, Christopher Lombardo, Nemi Rivera

Jul 22, 2020

Victory Toyota of Brook Park responded

That is a great list of positive items! Thank you for the kind words. Have a great day.

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