Mike Hana | Page 30

Required services for mileage on vehicle Above expectation. Only dissatisfaction was the long wait time after appointment created 4 days prior to visit with a two (2) hour wait time and arri Above expectation. Only dissatisfaction was the long wait time after appointment created 4 days prior to visit with a two (2) hour wait time and arriving on-time for the appointment We were told a flood of drive in services set the service team back and appointments should have priority over the drive through of last minute "HELP ME". More

by ssboo_ohio Verified Customer Verified Customer

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Disappointed I usually have great experiences when bringing my car in for service. However, this time did not meet the expectations. 1). I requested that my car I usually have great experiences when bringing my car in for service. However, this time did not meet the expectations. 1). I requested that my car not be washed at they do not wipe the windows leaving spots making it difficult to drive. The car was washed. 2). The brakes were measured 8mm this time and 6mm at the previous appointment. Is this possible? The return for service sticker was found under the drivers seat with the next service date listed as 5/2020. I had my car in for service on July 9, 2020. It appeared that my car was not cared for relating to Covid19. Hopefully next time will be better. More

by MathTeacher20 Verified Customer Verified Customer

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Service and appointment makers were terrific. The only issue is the time it takes to get an oil change is ridiculous. This Must be faster. I was the 4th person in line at 7:30 and did not t get my car bac issue is the time it takes to get an oil change is ridiculous. This Must be faster. I was the 4th person in line at 7:30 and did not t get my car back until 8:45. More

by CLAVEGLIA Verified Customer Verified Customer

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Service is not helpful at all, haven’t had my vehicle for a year yet, been there 4 times for same issue. Had my vehicle for 3 days, to find out they did nothing to it, still have same issue as when I dropped a year yet, been there 4 times for same issue. Had my vehicle for 3 days, to find out they did nothing to it, still have same issue as when I dropped it off. Very disappointed More

by JONHOOPER Verified Customer Verified Customer

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I am not satisfied because I have a three year lease and maintenance is limited to two years. Leaving me with the responsibility of one year of maintenance on a vehicle that will be in the possession of th maintenance is limited to two years. Leaving me with the responsibility of one year of maintenance on a vehicle that will be in the possession of the dealer at the end of the contract. Not fair. More

by Wilsonl581 Verified Customer Verified Customer

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The staff are amazing. The best dealership in town. I never had an issue with them each time I have a service done. I highly recommend Metro Toyota. never had an issue with them each time I have a service done. I highly recommend Metro Toyota. More

by ALMANFEL Verified Customer Verified Customer

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Great service, they offered alternate solutions to the problem, and actually recommended the least expensive. Really appreciated that! We bring multiple vehicles here to be serviced, and will continue t problem, and actually recommended the least expensive. Really appreciated that! We bring multiple vehicles here to be serviced, and will continue to do so. More

by laura.nolan Verified Customer Verified Customer

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Courteous and fast ! In addition, I was able to get some computer work accomplished. The dealership had get internet speed. Everyone was kind and helpful. ! In addition, I was able to get some computer work accomplished. The dealership had get internet speed. Everyone was kind and helpful. More

by Mike Verified Customer Verified Customer

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You guys care I trust Toyota, never had a problem I can’t think of anything else, just trust and honesty. Thank you, thank you, thank you. Thank you I trust Toyota, never had a problem I can’t think of anything else, just trust and honesty. Thank you, thank you, thank you. Thank you More

by ECKOSPIRIT Verified Customer Verified Customer

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annual chack, air compressor replacement for air conditioner The staff in the service area was courteous, helpful. There was no pressure to fix the air compressor , they were up front about pricing and time fra The staff in the service area was courteous, helpful. There was no pressure to fix the air compressor , they were up front about pricing and time frame ,It was easy to schedule a same day appt by phone. They wee prompt about calling for the pick up, Their was plenty of time to drop off or pick up the car. More

by MIKIFRANK10 Verified Customer Verified Customer

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