Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 28

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

November 26, 2020

Dealership Rating
Employee Rating

Scott and Mike provide excellent service. We follow their recommendations for all 3 of our Toyotas and keep our cars for a long time. We’ve been Metro customers for 30 years even though Metro is not t More

by L Friedlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier , Sarah Byrne, Maggie Colan

Nov 28, 2020

Victory Toyota of Brook Park responded

Thank you for your kind words about Scott Barrier, Sara Byrne, Maggie Colan & Mike Hana and for choosing Metro Toyota's Service Center for all of your maintenance needs. We are so happy you had such a wonderful experience with our team and you drive all the way out to our store for over 30 years, because of friends like you we are in business. We appreciate you!!! Let us know if you need anything. Stay safe and happy driving! - Metro Toyota Customer Care Team

November 16, 2020

Dealership Rating
Employee Rating

Never fully understood exactly what the problem was with the window. Confusion on what work needed to be done, and the part that were ordered. More

by BECK_FAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Maggie Colan

October 29, 2020

Dealership Rating
Employee Rating

I set up my first scheduled maintenance with Sam in the Sales Department. Metro Toyota reminded me to schedule my 5k service, reminded me before the date, and completed the service in less time than I was More

by JDK39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2020

Victory Toyota of Brook Park responded

We appreciate your business and come back any time!

October 26, 2020

Dealership Rating
Employee Rating

Tire was going flat Metro got me right in and also was able to have my maintance done at same time so I didn't have to come back. More

by jacquibakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Oct 26, 2020

Victory Toyota of Brook Park responded

That's why we are here! We love hearing this and having happy customers. Have a great day.

October 25, 2020

Dealership Rating
Employee Rating

Always happy with my service at Metro Toyota. The service members are courteous, friendly and polite. The waiting area has plenty of seating that is always clean and neat. I will always use Metro. More

by YOMADS51309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Victory Toyota of Brook Park responded

We love hearing this. Thank you for sharing. Have a great week and come back whenever you want!

October 14, 2020

Dealership Rating
Employee Rating

I have always been impressed by the service I received from Metro Toyota. They have raised the bar on my expectations for great service. This includes the ease of making appointments, the fantastic waitin More

by DTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Oct 16, 2020

Victory Toyota of Brook Park responded

5 stars across the board! We love to see that. Thank you and come back any time.

October 13, 2020

Dealership Rating
Employee Rating

They are very professional and keep you informed about your vehicle during the time they have it. They don’t drop the ball-they follow through. More

by EMERALDANDJADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Oct 13, 2020

Victory Toyota of Brook Park responded

5 stars across the board! Thank you and come back any time.

October 04, 2020

Dealership Rating
Employee Rating

I love the quick and honest service. I will bring my car back here everything I need work done. Thank you so much. Bravo bravo More

by boomhower.joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2020

Victory Toyota of Brook Park responded

Bravo Bravo to you too! Enjoy your new ride.

September 30, 2020

Dealership Rating
Employee Rating

Arrival prior to Opening, and it is Obvious that they provided Exceptional Service, because the waiting line was approximately 10 vehicles deep. A Pleasure! Will Continue to have my Toyotas Serviced by M More

by mother_65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2020

Victory Toyota of Brook Park responded

We love to hear this! Thank you for stopping in and come back any time.

September 21, 2020

Dealership Rating
Employee Rating

I have been doing business with Metro Toyota since 2011 until now. I purchased five new vehicles during this time; I would advise anyone looking to purchase a Toyota to go to Metro Toyota. More

by 230bmoorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Victory Toyota of Brook Park responded

WOW. Talk about loyalty. Thank you for coming back and trusting us with your purchase. Enjoy your new ride and see you next time.

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