Mike Hilfink | Page 10

Great I rated 5 stars.. Everyone was very friendly and helpful with everything.. I like the way they explained everything to me.. They answered all my quest I rated 5 stars.. Everyone was very friendly and helpful with everything.. I like the way they explained everything to me.. They answered all my questions and more.. Great experience! More

Print

Purchase Joe Vogt was a great salesman, low key, which I like. Mike our financial agent was very helpful and an expert in his field. Priceless employee. Joe Vogt was a great salesman, low key, which I like. Mike our financial agent was very helpful and an expert in his field. Priceless employee. More

Print

My Overall Satisfaction w Sean Gracy & Mike H in Financing My daughter & I received exemplary service, coupled by an honesty you don't often see these days. Sales representative Sean Gracy operated in simplici My daughter & I received exemplary service, coupled by an honesty you don't often see these days. Sales representative Sean Gracy operated in simplicity; "James, tell us the deal you all are looking for & we'll try to make happen." He displayed superb listening skills, displayed a wealth of sales and product knowledge that bridged a sense of trust & dependability. It really caught my attention, that whenever I gravitated away from a particular vehicle, Sean didn't attempt to pressure me into something I expressed interest against. One can really appreciated that kind of service. When I walk into a business, I initially measure its service on how I'm initially greeted, the friendliness and timeliness of service, to include the willingness and ability to meet by needs, based on the knowledge base in personnel. Next, I look for consistency in the proposal from the beginning to the final signing. Lastly, I ask myself if I was truly satisfied and if there were any areas of opportunity for improvement. I believe there is always room for improvement in a business, but none was brought to my attention that day. I really appreciated Mike's diplomacy who handled the financial piece of the arrangement. He answered all of my questions, with precise knowledgeable wording, demonstrating he knew his product. He was up front, straight forward and out in the open with what he proposed. I believe this is the best approach in making the customer aware of what is required. What I liked most about Mike, was his ability to explain the proposed contract in laymen's terms, with a sense of patience and understanding that makes a customer feel comfortable in asking the same question more than once. My overall experience with Sean and Mike of the aforementioned is complete satisfaction!! More

Print

Easy Jeep Purchase This review is for the new car sales dept, not used. After a few weeks of searching for my ideal car that fits my price point, AutoTrader pointed me This review is for the new car sales dept, not used. After a few weeks of searching for my ideal car that fits my price point, AutoTrader pointed me to Marty Cancila. I called and spoke with Joe about the vehicle and came out for a test drive the same evening. After a few minutes in the car, we were ready to sign the loan papers. Joe was very courteous, friendly, and went beyond what's expected to get a great price on my new car. FYI-internet prices are their bottom dollar....not like the old days of haggling. We recently bought a car from a different dealership and can honestly attest that Marty Cancila's crew is much more ethical and straightforward. Everyone was extremely friendly and helpful. Mike in the finance department got us a great interest rate on our loan and spelled out the details of the loan-all the individual numbers. He didn't bundle things that we didn't want or need to get us at a certain price point. (Which leads me to a tip for new car buyers--don't give out a monthly payment number. Do the work ahead of time--check your credit, apply for an auto loan, and know what rate you should be offered and tell them the number you have to stay under. Otherwise you'll end up with a bunch of warranties that you might not need or want) All in all, we're very happy with our experience at Marty Cancila and look forward to working with them in the future (hopefully a few years out!)! PS-if you read my review and go there, please say I sent you ;) More

Print

New Jeep Wrangler After shopping around we decided that we where treated best by Dave Smith who was incredibly knowledgable with 15 years of experience. We received a f After shopping around we decided that we where treated best by Dave Smith who was incredibly knowledgable with 15 years of experience. We received a fair price and they delivered beyond our expectations. More

Print

Professional, friendly, courteous and knowledgeable I experienced outstanding service at the Marty Cancila Dodge Chrysler Jeep Ram dealership. Sean Gracy helped me with the purchase of my SUV. He was f I experienced outstanding service at the Marty Cancila Dodge Chrysler Jeep Ram dealership. Sean Gracy helped me with the purchase of my SUV. He was friendly, professional and knowledgeable. He answered all my questions and made the car buying process a hassle free experience for me. In addition, once he let me test drive the vehicle he provided me with an overview of its features. Thank you, thank you, thank you Sean! The sales manager and finance guys are also awesome! Marty Cancila rocks! Ms. Simms More

Print

Great Service, Great Vehicle! From start to finish it was a great experience at Marty Cancila Dodge. The process was super easy and my sales representative was very patient and sup From start to finish it was a great experience at Marty Cancila Dodge. The process was super easy and my sales representative was very patient and super helpful. The finance team was quick and prepared. I will definitely recommend the dealership to my friends. More

Print

Excellent experience from start to finish! The experience was outstanding from the first time I walked in to pick up a brochure on the new Renegade to the day I walked out a proud owner. Jorda The experience was outstanding from the first time I walked in to pick up a brochure on the new Renegade to the day I walked out a proud owner. Jordan was thoughtful and patient. I never felt like he was rushed and was always treated with respect. We didn't experience any of the game playing we have sometimes seen at other dealers and that alone earned our respect. More

Print

ABOVE AND BEYOND!!! I could not be more shocked and pleased by my experience. Mine was not the typical new car purchase and as difficult as it was, they went far above a I could not be more shocked and pleased by my experience. Mine was not the typical new car purchase and as difficult as it was, they went far above and beyond what would be expected. I originally purchased a Chrysler 200 4-cylinder. After driving 60 cylinder cars my whole life, the lack of power I was used to was just not going to cut it. I tried to get used to it but I ended up calling telling them I almost wanted to cry over the purchase. Jason was more than happy to make it right and he had me come in (after having 1000 miles and a month of ownership on a brand new car) and somehow he (along with Mike's help) worked out a way for me to be able to trade it back in without losing too much money and I was able to purchase the car I now LOVE!! Jordan showed me things in the car that I never would have found on my own and I have to say it was a great experience. They were very understanding and helpful. They truly listened to me and went out of their way to make sure I was able leave with a huge smile on my face. It is a month later and I am still smiling. Thanks guys! The entire transaction was terrific and I am sure I will be back (however, maybe a little longer than a month before my return this time :) ) More

Print

New vehicle purchase I want to take this opportunity to thank Jordan Slayback and Mike Hilfrink for going above and beyond in the job they did putting my wife and I in to I want to take this opportunity to thank Jordan Slayback and Mike Hilfrink for going above and beyond in the job they did putting my wife and I in to our new vehicle it is a very good feeling of the most exceptional service two people could ever receive. They wonderful people are more then just sales people or friends there family. More

Print